AI Transcription for Company Call Recording
Complement your Company Call Recording with AI Transcription, providing a written record for every recorded VBC call at your organization. Transcripts are valuable resources that can be saved for record-keeping or referenced for oversight and training purposes.
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(AI Transcription for Company Call Recording includes Vonage Transcription for Calls only. Company Call Recording must be purchased separately in order for transcriptions to populate.)
Overview
Increase transparency with company-wide transcription, which allows administrators to view text versions of all recorded calls across VBC extensions. Transcriptions are based on recordings, so calls must be recorded in order to receive transcripts.
Benefits
- Capture important details from calls across your company, and quickly get up to speed with summaries
- Improve oversight of calls and use transcripts for training purposes
- Ensure business continuity with call transcripts of employees who may be out of office and unavailable to provide a recap
Features
Administrators:
- Review transcripts or recorded calls company-wide
- Manage and delete transcripts
- Download transcripts for documentation
- Share downloaded transcripts with colleagues
- Search for specific keywords or phrases in a transcript, jumping right to topics of interest
- Review brief AI summaries of transcripts to quickly find key elements
- Enable all VBC-users to receive transcripts of their recorded calls
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