Call Blocking: Avoid Unwanted Calls With Vonage
With Vonage Call Blocking, you can avoid unwanted inbound or outbound calls — whatever, whenever, and wherever you need. Call blocking is an essential technology for modern businesses. Unwanted calls waste time and resources, while more and more sophisticated phone scams endanger operations and reputation.
Discover how VBC Call Blocking puts you back in control.
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What is Call Blocking?
Call Blocking allows you to block calls, both inbound or outbound, based on an area code, number, or other options like 411 or international calls. Call Blocking is available for your entire account, or just a single extension, and is included with all VBC plans.
How does Call Blocking software work?
Call blocking software generally assesses every call; if the call is deemed unwanted or suspicious, the software will block the call. Modern call-blocking systems often use AI to detect suspicious call patterns and automatically block unwanted calls. Vonage call blocking capabilities depend on the specific product or service being used. Our software provides features like spam detection, customizable block lists, and AI-driven filtering to help prevent unwanted calls.
The criteria and reference points applied by call blocking include:
The caller's name
The caller's number
The call type
Blacklists
Whitelists
Databases of known spam numbers
Benefits of Call Blocking for business situations
Vonage Call Blocking for businesses can significantly boost productivity and reduce disruptions.
Spam calls, telemarketing calls, and other irrelevant or unwanted calls can be a huge drain on business time. By blocking these calls, you can make sure that phone lines remain open for the people who are truly important to your business.
Call Blocking also helps protect your business from scammers and fraudsters. Call scams are always growing more sophisticated, and even the most savvy employee can be taken in. By alerting users to calls from known spam numbers, Vonage empowers employees to stay safe from scams. This is great for security, consumer trust, and compliance.
What types of Call Blocking does Vonage provide?
Vonage offers a range of call-blocking features that give you full control over who can get in touch with you. These include:
Basic Call Blocking: Block unwanted numbers manually.
Spam and Fraud Protection: The Vonage Spam Shield acts as a spam call blocker, checking incoming numbers against a database of known scam and spam numbers and automatically blocking any suspicious calls.
Community-Based Blocking: Vonage users can report and block spam numbers on a community-wide level.
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What makes Vonage Call Blocking stand out?
Vonage offers cutting-edge communications technology that hundreds of companies use to collaborate internally and connect with their customers every day.
Our Unified Communications solution provides 50+ features, including Call Blocking, that are flexible, scalable, easy to use, and drive engaging conversations with customers.
Call Blocking can be applied to fax calls coming from a particular number.
Note: Call Blocking is not a broad spam filter; it’s a manual tool for setting rules that apply to specific numbers or types of numbers.
Call Blocking is a standard Vonage Business VoIP feature and is included in all plans.
- Customize — Create rules for your entire account or a specific extension, and view or edit your rules at any time through the Admin Portal or User Portal.
Optimize — Maximize your team’s productivity by eliminating unnecessary calls, both inbound and outbound.
Monitor — Reference your Call Log to quickly identify and evaluate your call blocking requirements.
Specify — Block full or partial numbers; reject calls that display Restricted, Private, Anonymous, and other non-numeric characters.
How to use Call Blocking with VBC
Super Users and Administrators can add and manage rules for the entire account. End Users can apply rules to their own extension, but cannot override account-wide rules applied by an Administrator.
Super Users/Admins — Sign into the Admin Portal, click Phone System, then click Call Blocking. There you can set account-wide or individual rules, modify or remove rules, unblock specific numbers, and set rules from a call log.
End Users — Sign into your Online Account, click the “CP” avatar, then click Settings. You can apply certain quick rules for your extension, create a new rule, and unblock specific numbers.
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Still have questions about Vonage Call Blocking?
To access VBC services and apps, including our call blocking capabilities, start by selecting a VBC plan that is right for your business. View our plans and buy online, schedule a conversation, or get a quote to discuss your needs with a business VoIP expert.
Call Blocking can quickly be set up via your Admin Portal or User Portal. You create a rule for either your entire account or for a specific user, enter your parameters, optionally create notes as to why you chose to block a number, and change rules as you go if you need to unblock.
Admins and Super Users can set account-level call-blocking rules for inbound, outbound or both; for example, they can block all international calls or all calls without a caller ID. End users can only set Call Blocking for specific numbers, using either their desktop or mobile app. The Admin will be able see what numbers were blocked and who blocked them.
Create a rule for either your entire account or for a specific user, enter your parameters, optionally create notes as to why you chose to block a number, and change rules as you go if you need to unblock.
Vonage Call Blocking can be turned off at the end-user level or at the Admin level using the VBC dashboard.
No, Call Blocking is not a broad spam filter — it’s a manual tool for setting rules that apply to specific numbers or types of numbers.
Yes. Call Blocking can be applied to fax calls coming from selected numbers. (However, the feature currently will not block SMS messages from those numbers.)
Vonage Call Blocking offers advanced, customizable features beyond standard robocall blocking. Our Call Blocking software allows users to block specific numbers, enable spam call filtering, and set personalized rules to control calls, providing more flexibility and security.
However, the Vonage robocall blocking feature is different from Call Blocking, as it provides the user with real-time information about who is calling. The user can then decide whether to accept the call.
Understanding how to block calls that are suspicious or unwanted is easy with Vonage. Simply rely on the comprehensive spam blocking system that automatically identifies calls from known spam numbers, or manually block and report any other unwanted call numbers to stop them ever getting through again.
Vonage call blocking technology allows blocking of both mobile and landline numbers. Users can set up several options for blocking landline calls, including manually adding specific landline numbers to block lists or blocking all calls from a particular area code.
Speak with a Business VoIP specialist
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
