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Call Blocking

Block inbound or outbound calls — whatever you need.

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What is Call Blocking?

Call Blocking allows you to block calls, both inbound or outbound, based on an area code, number, or other options like 411 or international calls. Call Blocking is available for your entire account, or just a single extension and is included with all VBC plans.

Benefits of using Call Blocking from Vonage

Call Blocking is a standard Vonage Business VoIP feature and is included in all plans.

  • Customize — Create rules for your entire account or a specific extension, and view or edit your rules at any time through the Admin Portal or User Portal.

  • Optimize — Maximize your team’s productivity by eliminating unnecessary calls, both inbound and outbound.

  • Monitor — Reference your Call Log to quickly identify and evaluate your call blocking requirements.

  • Specify — Block full or partial numbers; reject calls that display Restricted, Private, Anonymous, and other non-numeric characters.

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What makes Vonage Call Blocking stand out?

Vonage offers cutting-edge communications technology that hundreds of companies use to collaborate internally and connect with their customers every day.

  • Our Unified Communications solution provides 50+ features, including Call Blocking, that are flexible, scalable, easy to use, and drive engaging conversations with customers.

  • Call Blocking can be applied to fax calls coming from a particular number.

  • Note that Call Blocking is not a broad spam filter; it’s a manual tool for setting rules that apply to specific numbers or types of numbers.

How to use Call Blocking with VBC?

Super Users and Administrators can add and manage rules for the entire account. End Users can apply rules to their own extension, but cannot override account-wide rules applied by an Administrator.

  • Super Users/Admins — Sign into the Admin Portal, click Phone System, then click Call Blocking. There you can set account-wide or individual rules, modify or remove rules, unblock specific numbers, and set rules from a call log.

  • End Users — Sign into your Online Account, click the “CP” avatar, then click Settings. You can apply certain quick rules for your extension, create a new rule, and unblock specific numbers.

 

“Vonage has everything you need”

"Vonage has a clean user interface. I appreciate that I can always see when my coworkers are online and can be messaged. My contact book is easily integrated with other devices, and the mobile app is a pleasure to use as well.

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Still have questions about Vonage Call Blocking?

To access VBC services and apps, including our call blocking capabilities, start by selecting a VBC plan that is right for your business. View our plans and buy online, schedule a conversation, or get a quote to discuss your needs with a business VoIP expert.

 

 

Call Blocking can quickly be set up via your Admin Portal or User Portal. You create a rule for either your entire account or for a specific user, enter your parameters, optionally create notes as to why you chose to block a number, and change rules as you go if you need to unblock.

Admins and Super Users can set account-level call-blocking rules for inbound, outbound or both; for example, they can block all international calls or all calls without a caller ID. End users can only set Call Blocking for specific numbers, using either their desktop or mobile app. The Admin will be able see what numbers were blocked and who blocked them.

Create a rule for either your entire account or for a specific user, enter your parameters, optionally create notes as to why you chose to block a number, and change rules as you go if you need to unblock.

Yes, Call Blocking can be turned on and off at both the admin and end-user level.

No, Call Blocking is not a broad spam filter — it’s a manual tool for setting rules that apply to specific numbers or types of numbers.

Yes. Call Blocking can be applied to fax calls coming from selected numbers. (However, the feature currently will not block SMS messages from those numbers.)

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We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.

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