The report highlights the Vonage Communications Platform, which includes our Vonage Business Communications (VBC, UCaaS), Vonage Contact Center (VCC, CCaaS), and programmable APIs (CPaaS). Our integrated UC + CC solution provides seamless access to CRMs and business apps — including video for the Vonage Meetings API — all from a single pane of glass. VBC and VCC combined offer flexibility and composability with voice, video, chat, and integrated AI capabilities plus low-code/no-code options that can be embedded into existing applications for customized workflows.
The Aragon Research report also notes the integration capabilities of Vonage, which “leads to enhanced engagement and better employee and customer experiences.”
“With the rise in the need for collaboration tools that enable teams to work from anywhere, without sacrificing customer engagement, Vonage has been uniquely positioned to meet this growing demand through the power of the Vonage Communications Platform. Omnichannel capabilities like voice, video, and messaging seamlessly integrate into applications and productivity tools — even AI. This is where the market shows a continued need and this is where Vonage truly differentiates within this space.”
-Jim Lundy, Founder & CEO of Aragon Research
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*Lundy, Jim. “Aragon Research Globe™ for Unified Communications and Collaboration, 2022.” Aragon Research, September 20, 2022.
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