Vonage Recognized in CCaaS Frost & Sullivan Radar

We've been ranked as a leader in growth and innovation for the European Contact Center as a Service (CCaaS) Market.

2019 IDC Marketscape chart

Vonage recognized as a leader in growth and innovation in the latest Frost & Sullivan Radar.

Vonage Contact Center is an intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization's CRM platform. Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market.

Vonage's fully programmable contact center, unified communications and conversational commerce applications are built from the Vonage Communications Platform and enable companies to transform how they communicate and operate from the office or remotely, providing the flexibility required to create meaningful engagements. 

For more details, download the full report today.

From the analyst
"Vonage Contact Center continues to exceed expectations and Vonage's focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities, positions Vonage as a technology frontrunner in the CCaaS market."
Nancy Jamison, Senior Industry Director, Frost & Sullivan
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