Vonage has earned the Customers’ Choice honor for the North America Deployment Region in the 2021 Gartner Peer Insights ‘Voice of the Customer’ (VOC): Unified Communications as a Service, Worldwide report and has been evaluated in several categories (Midsize Enterprise, Finance, North America).
The VOC report is a synthesis of all reviews from all vendors in the UCaaS market over a 12-month review period and is based on end user customer reviews of technology providers in the business cloud communications space.
Vonage was evaluated in several categories, notably earning a Customers’ Choice distinction for the deployment region of North America, with a rating average of 4.6. The Category Distinction for North America requires vendors to receive 25 reviews from North America customers and maintain a 4.5 or higher average rating
Vonage also received a 94% Willingness to Recommend score from customers, second highest percentage wise, and the second highest rating of 4.7 in the Product Capability category, based on 32 reviews as on February 28, 2021.
“We believe our inclusion in the Gartner Peer Insights ‘Voice of the Customer’ report reinforces our mission to accelerate the world’s ability to connect. With the Vonage Communications Platform, we are powering our customers’ and partners’ global engagement solutions using our APIs, Unified Communications and Contact Center innovations and empowering them to do what is next and stay ahead,” said Rodolpho Cardenuto, President, Applications Group for Vonage.
Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service, Worldwide, 9 April 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.