Vonage Leads the 2022 CPaaS Omdia Universe Report

Company Ranked in Highest Position on Customer Experience and Solutions Capability

 

2019 IDC Marketscape chart

We've been named the Leader in the Omdia Universe: Selecting a CPaaS Platform 2022 report.

Noting Vonage’s history as a pioneer in the Communications as a Platform (CPaaS) space, Omdia also recognizes the Company for its prominent status as a global leader in providing a cloud-based communications platform and applications, like unified communications and contact center, to enterprises.

Also noted is Vonage’s strong and steady growth in its CPaaS business, reporting a 42% increase for 2021, as well as its ability to integrate with the power of the full Vonage Communications Platform (VCP) to provide enterprise communications solutions.

The VCP is a unique and powerful combination of CPaaS, Unified Communications, Contact Center and Conversational Commerce solutions, all of which are increasingly critical for businesses to perform better, connect easier and create more meaningful customer engagement.

As one of the largest CPaaS vendors by revenue, Vonage is a Market Leader taking the top spot in eight of the ten categories that Omdia scored. Vonage performed very well in all solution capability categories, including access and integrations, use cases, and partnerships with the highest results coming from APIs (95%) and technical support (92%). 

Just as important, Vonage scored big with its customers in Recommendation as well as Product and Vendor Experience. Overall, Vonage placed ahead of competitors with the leading total Capability Score derived from top marks in Solution Breadth, Solution Innovation and Strategy / Roadmap.  

For more details, download the full report today.

   

From the analyst
"In this increasingly digital world, CPaaS capabilities have become a must for businesses across industries that want to make meaningful connections with customers and to keep those loyalties in an incredibly competitive landscape. Vonage has been ranked as a leader in the Omdia Universe because it scored highly across a range of categories for its CPaaS capabilities, including APIs, value-added services and packaged solutions, access and integration, and use cases, among others."
Pamela Clark-Dickson, Principal Analyst, Advanced Messaging and Communications for Omdia
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