Media coverage

Featured stories of Vonage in the news

No Jitter - August 6, 2020

Are We Entering the Era of CPaaS?

In addition, “it’s not just process integration, it’s app integration,” Zeus Kerravala of ZK Research added. For example, he cited Peloton, whose application is built on Vonage’s APIs. “You couldn’t do Peloton using Zoom and [Peloton’s] interface [separately] and expect users to flip back and forth.” This ease of use is just as necessary in business applications as it is with a consumer product like Peloton, he added. “The ability to just embed video and embed chat, embed voice, greatly increase[s] productivity,” he said.

Seeking Alpha - August 5, 2020

Vonage taps Corso as chief marketing officer

Vonage has hired Joy Corso its chief marketing officer. She joins from Virtustream, where she held the same role; prior to Virtustream, she served in senior roles at companies including AMD, Raytheon and Iron Mountain.

Healthcare IT Today - August 4, 2020

MEDITECH EHR’s Approach to Telehealth – EHR Telehealth Series

The first EHR in our EHR Telehealth series is MEDITECH.  We were happy to sit down with Maureen Williams, Marketing Solutions Manager, Consumer and Physician Experience at MEDITECH to dive into the details of how MEDITECH is looking at telehealth.  We learn about MEDITECH’s integration with Vonage to create a seamless, embedded telehealth experience for their customer.

Comms Business - July 31, 2020

“Workers can even be more productive at home”: Vonage talks through its channel strategy

In this interview Adam Wilson, Regional Channel Manager at Vonage, gave Comms Business an update on Vonage activities and shares his current view in a market which is preparing to combat the Coronavirus.

Channel Partners - July 28, 2020

Top Gun 51 Profile: Aqeel Shahid, Vonage VP of Global Strategic Partners

Vonage partners have long benefited from Aqeel Shahid‘s extensive sales leadership experience in unified communications. Shahid is Vonage’s vice president of global strategic partners. He has more than 20 years of sales leadership experience in the software and communications field.

TMCNet - July 28,2020

Vonage Voyagers Takes Flight

Vonage unveiled Vonage Voyagers, a new developer champions program to assist the communications provider compile a team of eager experts to develop connected applications and spur the developer community forward.

Enterprise Talk - July 24, 2020

Vonage Launches Vonage Voyagers Developer Champions Program

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has launched a new developer champions program, Vonage Voyagers, to assemble a team of developers passionate about building connected applications and inspiring their communities.

Telecom Reseller - July 24, 2020

Catherine Boyce of Vonage Named to the 2020 CRN® 100 Rising Female Stars List

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, announced today that CRN®, a brand of The Channel Company, has named Catherine Boyce, Senior Channel Manager, to its 2020 list of 100 Rising Female Stars.

CommsBusiness - July 31, 2020

Workers Can Be Even More Productive at Home: Vonage Talks Through its Channel Strategy

In this interview Adam Wilson, Regional Channel Manager at Vonage, gave Comms Business an update on Vonage activities and shares his current view in a market which is preparing to combat the Coronavirus.

ProgrammableWeb - July 23, 2020

Vonage Launches Vonage Voyagers to Foster Developer Feedback and Community Growth

Vonage, a global cloud communication services provider, has announced a new developer program called Vonage Voyagers. This new program is intended to help build a developer community that provides the company with product feedback and user-generated content. To support this, Vonage is committed to providing this new community with increased support, in-depth training, and early access to APIs.

AIThority - July 21, 2020

Catherine Boyce Of Vonage Named To The 2020 CRN 100 Rising Female Stars List

Vonage announced that CRN, a brand of The Channel Company, has named Catherine Boyce, Senior Channel Manager, to its 2020 list of 100 Rising Female Stars. This exclusive list identifies extraordinary women who are helping to shape the future of the IT channel through their dedication, hard work, and innovation, positioning themselves as leaders and helping their organizations succeed. 

Hospitality Technology - July 20, 2020

Delivery Delivers for Domino’s

Its recent partnership with Vonage and its “programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the U.S.” is part of its overall strategy to invest and “get smarter” in the voice technology, said Lawrence, adding that customers can place orders now with their mobile phone using a voice assistant Dom.

Seeking Alpha - July 16, 2020

Vonage adds Zuora's Tzuo to board

"We are thrilled to welcome Tien to Vonage," says Vonage CEO Rory Read. "He brings a wealth of enterprise SaaS experience and subscription-based services expertise that will be important to our continued evolution into a world-class business SaaS company."

Nasdaq - July 15, 2020

Domino's (DPZ) Partners Vonage to Boost Digital Platform

Domino's Pizza, Inc. DPZ has collaborated with a global leader in cloud communications – Vonage Holdings Corp. (VG) – to improve reliability and customer services. Per the agreement, Domino's will leverage Vonage's unified communications solution and programmable voice capabilities to enhance customer experience and connect more than 6,000 franchise and corporate locations across the United States.

Call Centre Helper - July 14, 2020

Domino's Pizza Install a New Unified Communications Solution

Vonage has been chosen by Domino’s Pizza to drive communications for its network of franchisees and enable next-generation customer experiences. Domino’s, a leading national restaurant chain, will leverage Vonage’s unified communications solution and programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the US.

TechRepublic - July 14, 2020

Domino's uses Vonage cloud platform to make sure phone orders get through

According to the American Pizza Community, more than 50% of orders come in via digital channels. That means a significant chunk of customers are still picking up the phone to place an order. Domino's announced a new partnership with Vonage to route those calls through the cloud to improve reliability and increase customization.

Call Centre Helper - July 9, 2020

Vonage Helps Company Handle 250% Increase in Calls

Vonage announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Homeless Link is the national membership charity for organisations working directly with people who become homeless in England and Wales.

TMCNet - July 9, 2020

Vonage Pairs with AI Platform

Today, Vonage unveiled a new partnership with EBO.ai, a provider of AI-powered customer service tools that can now say its future-forward suite of virtual agents and more is supported by the Vonage Communications Services Platform.

Financial News - July 9, 2020

Homeless Link Calls Increase 250% During COVID-19

Vonage (Nasdaq: VG), a provider of cloud communications helping businesses accelerate their digital transformation, has announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center, the company said.

InfoQ - July 8, 2020

Microfrontends at Vonage - Yoav Yanovski at Vue.JS Amsterdam

Yoav Yanovski, senior technical manager at Vonage, recently presented at Vue.js Amsterdam 2020 the rationale behind moving from a monolithic front-end towards a micro-front-end architecture. Yanovski also detailed micro-front-end’s architectural options, the tradeoffs involved in each option, and the choices made at Vonage.

TechTarget - July 7, 2020

How to address a Microsoft Teams telephony integration

Telehealth services have become essential to doctor-patient communication as the COVID-19 pandemic closed medical offices to routine appointments. Vonage's strategy for cloud-based communications and contact center services puts the vendor in a strong position to address the growing telehealth vertical, Opus Research analyst Dan Miller wrote in a blog. Vonage has made several acquisitions over the last few years to build its portfolio, including API provider Nexmo in 2016, video API provider TokBox in 2016 and cloud contact center specialist NewVoiceMedia in 2018. The TokBox acquisition, in particular, strengthens Vonage's telehealth support, he wrote.

The Fast Mode - July 5, 2020

Vonage Powers Messaging Capability and Customer Support for Telekom Indonesia

The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.

Channel Drive - July 4, 2020

Vonage Appoints Curt Allen as Channel Chief to Accelerate Channel Program

Vonage, a global enabler in cloud communications helping businesses accelerate their digital transformation, has announced that industry veteran Curt Allen will join the Company as Senior Vice President and Channel Chief, effective July 13, 2020.

ProgrammableWeb - July 3, 2020

Vonage Messages API Sandbox Gives Developers Safe Environment to Test Applications

Vonage has announced that users of its Messages APITrack this API now have access to a sandbox environment to help develop their chat and messaging applications. Out of the box the sandbox will let developers link to WhatsApp, Viber or Facebook Messenger and start sending messages from a Vonage business number.

InfoTechLead - July 2, 2020

Nine9 taps Vonage to connect with clients

Vonage announced that Nine9, a Michigan-based talent organization for models and actors, has selected Vonage to connect with its applicants, clients and talent during the global health crisis. Nine9 is using Vonage to ensure real-time connections with its client base through multi-channel messaging. Nine9 is using the Vonage Messages API to send nearly 2 million SMS messages, notifications and alerts to its clients monthly.

NJBIZ - July 2, 2020

Vonage appoints industry veteran Allen as channel chief

Curt Allen will join the Holmdel-based company effective July 13.

Developing Telecoms - July 3, 2020

Telkom Indonesia taps Vonage for customer support and messaging

The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.

ProgrammableWeb - July 3, 2020

Vonage Messages API Sandbox Gives Developers Safe Environment to Test Applications

Vonage has announced that users of its Messages APITrack this API now have access to a sandbox environment to help develop their chat and messaging applications. Out of the box the sandbox will let developers link to WhatsApp, Viber or Facebook Messenger and start sending messages from a Vonage business number.

Telecom Reseller - June 30, 2020

Vonage Partners with Redox to Power Health Record Interoperability

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has entered into a strategic partnership with Redox, Inc., the leading integration platform for healthcare data exchange. Vonage and Redox will offer healthcare provider organizations private, embedded and customizable video capabilities, to build apps, share important medical data and connect securely with colleagues and patients.

Call Centre Helper - June 29, 2020

Vonage Launches New Virtual Assisstant

Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations improve customer experience and manage contact volumes. The announcement will be good news for many contact centres that have been hit hard by the COVID-19 outbreak, with Vonage’s Virtual Assistant being much easier to implement than most.

Directors’ Club - June 29, 2020

ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19

ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform.

Qnotes - June 26, 2020

News Briefs for 06.26.20

Vonage announced that longtime customer, The Trevor Project, has leveraged Vonage technology to transition to a full-time remote contact center during the COVID-19 crisis, ensuring uninterrupted operations for its life-saving suicide prevention programs. With Vonage Contact Center, The Trevor Project’s Lifeline counselors and operations staff can work safely from home, with the ability to securely and seamlessly counsel at-risk youth from anywhere.

UC Today - June 26, 2020

Vonage: Don’t Compromise Security, Use WebRTC

I sat down with Omar Javaid, President, API Platform Group, Vonage, in the company’s very-own virtual meeting space, Vonage Meetings, a platform jam-packed with collaboration features. We warmed up with the usual pleasantries, and quickly got down to business, eventually landing on the topic of video security and APIs. Video conferencing companies like Zoom have faced a lot of heat in light of unwanted intrusions known as Zoombombing, along with other security issues.

Directors’ Club - June 25, 2020

Vonage Enables Omnichannel Customer Experience for Koopid

Vonage has announced that Koopid, the next-generation, AI-powered customer experience orchestration platform, has chosen Vonage to grow their customer base and enhance customer experience at a time when customer experience is more important than ever.

Essential Retail - June 25, 2020

Covid-19: Mindful Chef selects Vonage to manage influx of new customers

Healthy recipe box provider Mindful Chef has selected a cloud-based contact centre solution from Vonage to help it handle the 450% increase in customers it has experienced since Covid-19. Since the end of March the company has been overwhelmed with new customers signing up for its delivered pre-portioned sustainably-sourced ingredients and produce from British Farms. The tie-up with Vonage will help it manage the increase in enquiries it now receives as well as enhance engagement with customer.

MediaPost - June 24, 2020

Koopid Chooses Vonage For Customer Experience Support

Koopid, an AI-driven customer experience platform, will use Vonage to power cross-channel integration. The new arrangement will help Koopid to provide “enhanced experiences for agents and customers alike as they continue to expand and scale their business,” states Omar Javaid, President, API Platform Group for Vonage.

Opus Research Blog - June 24, 2020

Vonage’s Cloud Platform Rises to New Demands of Telehealth

With a change in top executive officers, it’s time to take stock of the dramatic transition that took place at Vonage during Alan Masarek’s six-year tenure. Alan actively oversaw a series of acquisitions and major rebranding that transformed the company’s core business from residential telecommunications to be a force in cloud-based Communications Platform (CPaaS) supporting both Unified Communications (UCaaS) and Contact Centers (CCaaS). The greatest testimony to the success of his strategy and tactics is the success Vonage is having in the fast-growing world of telehealth.

DestinationCRM - June 19, 2020

Vonage Integrates with Zapier

Vonage, a  cloud communications provider, has integrated with Zapier, offering Vonage Business Communications (VBC) unified communications  and Vonage API users immediate access to more than 2,000 business applications and productivity tools.

Financial News - June 10, 2020

Smilebox, Vonage to Introduce Smilebox LIVE

Smilebox, a provider of animated online cards, invitations and slideshows, has announced the introduction of Smilebox LIVE conferencing tool in partnership with Vonage, a global business cloud communications leader, the company said.

No Jitter - June 9, 2020

Vonage CEO Masarek Steps Down, Dell Exec Takes on Role

Cloud communications provider Vonage this week announced that CEO Alan Masarek is stepping down and exiting the board, to be replaced in those roles by Rory Read, who joins the company from Dell.

AiThority - June 2, 2020

Insung Information Chooses Vonage to Power Smart Healthcare Solutions 

South Korea-based Insung Information, a leading healthcare solutions firm, has chosen Vonage, a global business cloud communications leader, to bring telehealth services to patients, medical professionals, and healthcare facilities in South Korea.

Security Boulevard - June 2, 2020

Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal®

In partnership with Vonage, PCI Pal®, the global provider of secure payment solutions, has implemented its cloud-based Agent Assist payment security solution with Pennon Water Services, to ensure all telephone-based payments are securely handled and comply with PCI DSS rules.

HCI Podcast - June 1, 2020

Growth and Opportunity for All with Internal Mobility

Susan Quackenbush, Chief HR Officer at Vonage, describes her organization’s internal mobility program and the impact it has had on engagement and retention. She shares ideas for how to establish internal mobility effort even with limited resources.

No Jitter - June 1, 2020

Accounting Firm Adds Crunch with Vonage Cloud

One of the touted benefits of getting communications services from the cloud is the ability to switch from one provider to another should the need arise. That benefit has proven of value to Crunch, a UK accounting software company that recently migrated from one provider to the next in part to strengthen the integration of Salesforce into its contact center. 

Tech In Asia - May 27, 2020

How COVID-19 Will Change the Future of Work

The Covid-19 pandemic has made today’s already complex business environment even more complicated. As businesses around the world adapt to a new normal – and with the virus seemingly here for the long haul – the future of work is set to change.

Financial News - May 26, 2020

Banca Transilvania Picks Vonage to Power its Digital Transformation

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking, the company said. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API.

AiThority - May 22, 2020

DocPlanner Group Chooses Vonage to Power Its Telehealth Service as Demand Grows in Light of Public Health Crisis

Vonage, a global business cloud communications leader, has announced that DocPlanner Group has chosen Vonage to power its telehealth service. With Vonage’s Video API, DocPlanner, the leading healthcare booking platform globally, will be able to offer doctors the best possible support throughout the COVID-19 pandemic.

TMCNet - May 22, 2020

San Bernadino County Completes Rapid Cloud Migration

The County of San Bernadino in California announced the selection of Vonage Business Communications (VBC) to support more than 2,000 employees from 12 office locations migrate to a WFH environment in less than 48 hours. With employee safety first and foremost, when COVID-19 truck and the county was tasked with taking operations home, its premise based PBX simply couldn’t support the shift. Within two days, the Vonage team had county offices up and running with Team Messaging, Vonage Meeting in addition to the full compliment of communications tools.

Fashion Industry Broadcast - May 22, 2020

From Surviving To Thriving: The Effects of Post-COVID-19 Society On Businesses And Citizens

In an article for UCToday, VP of Product and Solutions Marketing for telecommunications company Vonage Brian Gilman addressed the transformation of the workplace that will occur after COVID-19. Gilman explained how coronavirus has forced companies to consider the value of the virtual workplace.

Telecom Reseller - May 22, 2020

Vonage Wins Gold Stevie® Award For Web Redesign In American Business Awards®

Vonage (Nasdaq: VG), a global business cloud communications leader, has earned the Gold Stevie® Award in the 18th Annual American Business Awards®. Vonage was recognized for the redesign of its corporate website, Vonage.com, signaling the pinnacle of the Company’s recent brand revitalization.

InfoTechLead - May 20, 2020

Banca Transilvania selects Vonage to power transformation of banking

Vonage, a business cloud communications vendor, announced that Banca Transilvania has selected Vonage to power its digital transformation of traditional banking in Romania. Vonage offers communications APIs – including messaging, voice and video communication solutions – that enable agile enterprises to enhance their customer experience and realise new business outcomes at scale.

Forbes - May 19, 2020

3 Ways Vonage Can Help You Future-Proof Your Business Communications

Over the last five years, Vonage shifted far from its roots in residential telephony to become a global leader in business cloud communications. . Why? Because that is the future and it is paying off rather well for the company. On May 15, 2020, I spoke to Vonage’s CEO, Mr. Alan B. Masarek, and he shared three ways you can future-proof your business communications in the years ahead.

Seeking Alpha - May 18, 2020

Vonage moves San Bernardino County to cloud comms

Vonage Networks (VG +1.2%) has been chosen to provide cloud communications to California's San Bernardino County, a job entailing moving its staff and 12 locations to a remote work environment.

MarketWatch - May 16, 2020

Work-from-home productivity pickup has tech CEOs predicting many employees will never come back to the office

“We don’t believe that ‘office-less globally’ is in our company’s best interest to build strong company culture or long-term productivity. Like most things in life, the best answer is typically something that moderates between two extremes,” Vonage Holdings Corp. CEO Alan Masarek told MarketWatch via email. None of the company’s 2,400 employees will be required to come back to the office “until they are comfortable doing so.”

TMCNet - May 15, 2020

Vonage Contact Center for ServiceNow Unveiled

Vonage announced ServiceNow integration for Vonage Contact Center. Vonage Contact Center for ServiceNow supports agent and contact center success via customized workflows, contextual engagements and improved internal collaboration through a single platform.

AiThority - May 14, 2020

Vonage Launches Integration with ServiceNow

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.

CNBC - May 13, 2020

Worker monitoring tools see surging growth as companies adjust to stay-at-home orders

Reggie Scales, senior vice president of Vonage, has been using Prodoscore for two years to track his sales team and give them better feedback. It’s worked so well that he’s considering permanent changes to the way his sales operation works, he said.

Pulse 2.0 - May 13, 2020

Vonage (VG) Partners With ServiceNow (NOW) On Contact Center Capabilities

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agents, employees, and customer workflows for delivering great customer experiences and enhanced productivity. And enterprises have been digitally transforming and they are more reliant on mission-critical customer service and productivity tools to keep their employees and customers connected and working efficiently.

Bloomberg Technology - May 11, 2020

Alan Masarek Discusses Video APIs and Remote Work with Bloomberg

In this interview with Bloomberg, CEO Alan Masarek discussed the dramatic increase in usage of Vonage’s video services and the rise of remote delivery of services. Alan also shared his views on how trends for remote work and remote delivery of services are here to stay.

CRN - May 8, 2020

Vonage CEO: Off-The-Shelf Video Tools Are 'Wholly Inadequate' To Satisfy Remote Business Comms Needs

In the current work-from-home environment, secure, embedded communications that offer an integrated experience for businesses users is the only way partners should be selling to their customers now and into the future, Vonage CEO Alan Masarek tells CRN.

UC Today - May 6, 2020

Working in a Post-COVID-19 Society

I sat down with Vonage’s VP of Product and Solutions Marketing, Brian Gilman, to chat about what the workplace might look like in a post-COVID-19 society. The global health crisis may present an opportunity to enact real change for the future of work, he told me during our recent interview. Outside of the current necessity, when the crisis passes, there will remain certain benefits to remote work, like work/life balance, time saved that is usually spent commuting to-and-from work, and the ease of video meetings – the list goes on.

Campaign Live - May 5, 2020

Vonage uses 'jingles and ridiculous stock footage' to humanize b-to-b space

This is the first work from Lucky Generals NY since winning the business last fall.

Channel Partners - May 5, 2020

Vonage Combines Contact Center and Unified Communications

The communications suite includes Vonage Contact Center (VCC) and Vonage Business Communications (VBC). It can help businesses optimize customer communication, improve internal collaboration, customize their experience and maximize productivity. Mario DeRiggi is Vonage’s senior vice president of channel sales. He said partners can offer their customers a solution with a single interface that enables a “consistent, effortless user experience for superior business communications.”

NJBIZ - May 5, 2020

Vonage consolidates services to offer single customer support source

Holmdel-based Vonage on Tuesday announced an integration of its Vonage Contact Center (VCC) and Vonage Business Communications (VBC) bringing together everything needed for communication on one flexible cloud platform. Vonage says the single communications suite and integrated experience can help businesses optimize communications with customers and improve their internal collaboration, customize their experience and maximize productivity. Stand Alone

TMCNet - May 5, 2020

Vonage Unveils UC, Contact Center Integration

Vonage announced the seamless integration of Vonage Business Communications (VBC) and Vonage Contact Center (VCC), underscoring how impactful it is that Vonage owns the entire stack. "At Vonage, we know that a siloed system can't compare to a single, proven communications provider," said Jay Patel, Chief Product Officer for Vonage. "With our integrated experience, we have transcended the boundaries of internal and external communications with one single interface for a consistent, effortless user experience for business communication."

New York Times - May 1, 2020 

U.S. Tech Company Vonage Bets on Digital Health Care in Uganda

U.S. cloud services company Vonage is partnering with social enterprise CTI Africa to pioneer video-linked healthcare in Uganda, where good hospitals and qualified medical personnel are scarce.

No Jitter - May 1, 2020

Keeping Enterprises Connected With Programmable Video

Vonage recently quantified their surge in video usage and found total video minutes in March 2020 increased by 232%, compared to February 2020. While those numbers are likely to plateau post-COVID-19, the crisis has revealed a necessity for more flexible, secure video conferencing solutions. Programmable video is the answer for those industries that rely on the remote delivery of services that require an integrated experience. Vonage Nexmo offers video APIs, which organizations can use to integrate video into existing apps.

Language Magazine - April 30, 2020

EdTech Company Offering No-Cost Video Coaching Tool for Educators

Insight ADVANCE is providing its ADVANCEfeedback® video coaching tool, powered by the Vonage Video API, free of charge. As a custom-built solution, ADVANCEfeedback helps teachers, instructional coaches, and school and university leaders connect on a deeper level than off-the-shelf video conferencing tools, by using secure video for self-reflection, peer feedback, and instructional coaching.

Call Centre Helper - April 30, 2020

Video Communication Soars During COVID-19 Crisis

Vonage, have released a report detailing rapid growth in video communications usage during the COVID-19 pandemic. The report – entitled: “The 2020 Video Trends Report: March Edition” -provides unique insight into how organisations are leveraging programmable video solutions to stay connected even in a time of crisis.

AiThortiy - April 28, 2020

Vonage: Video Communication Soars as Businesses and Service Providers Respond to Coronavirus

Vonage, a global business cloud communications leader, today released a report – “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus“ – detailing rapid growth in video communications usage during the COVID-19 pandemic.

Financial News - April 28, 2020

Vonage Accelerates Launch of AI Virtual Assistant for Contact Centres

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues, the company said.

Telemedia - April 28, 2020

Video comms soars as businesses and service providers respond to coronavirus

Vonage, a global business cloud communications leader, today released a report –  “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus“ –  detailing rapid growth in video communications usage during the COVID-19 pandemic.

ComputerWeekly - April 27, 2020

How Vonage is riding the e-commerce wave in Asia

In an interview with Computer Weekly, Sunny Rao, senior vice-president and general manager for Asia-Pacific and Japan at Vonage, explains how e-commerce companies are tapping APIs and cloud communications services, and talks up the company’s growth in the region and its relationships with telcos.

Comms Business - April 27, 2020

Vonage deploys AI Virtual Assistant to help call volume response

Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues. Integrated with Vonage Contact Center, Vonage’s AI Virtual Assistant adds intelligence to any conversation in a customer’s journey, making the customer experience a true competitive advantage by using AI to deliver enhanced self-service interactions that engage every caller in natural language.

Nasdaq - April 25, 2020

#TradeTalks: Video Communications and Responding to #COVID19 (VG)

Vonage helps organizations keep vital connections uninterrupted. CEO Alan Masarek joins Jill Malandrino on Nasdaq #TradeTalks to discuss video communications and responding to #COVID19.

Forbes - April 23, 2020

Telemedicine Up 2000%, Says Vonage, As Health Care Goes Digital

“Vonage drives virtually all of the major telehealth providers throughout the world,” CEO Alan Masarek told me recently on the TechFirst podcast. “And we’ve seen literally in the last month a 2,000% increase in video usage in the telehealth vertical.”

AiThority - April 23, 2020

Vonage Enables AI Chatbot for Spanish Government to Provide Accurate, Updated COVID-19 Information

Sngular, a Madrid-based international technology solutions provider, and AI experts from the Government of Spain, have built an AI conversational assistant, Hispabot-COVID19 chatbot, to reduce the calls into the Spanish National Health Service during the COVID-19 crisis using programmable technology from Vonage to integrate the Hispabot directly into WhatsApp.

eCampus News - April 23, 2020

Getting feedback quickly and easily

To help strengthen support to teachers, coaches, and school leaders in this time of need, Insight ADVANCE is providing its ADVANCEfeedback® video coaching tool, powered by the Vonage Video API, free of charge.

Financial News - April 22, 2020

Vonage Contact Center helps RAM Tracking Avoid Disruption

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic, the company said.

NJBIZ - April 22, 2020

Video communication soars as businesses and service providers respond to COVID-19

Holmdel-based Vonage on Wednesday released “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus” a report detailing rapid growth in video communications usage during the COVID-19 pandemic.The report provides unique insight into how organizations are leveraging programmable video solutions to stay connected even in a time of crisis, including a look at total video minutes for Vonage customers, which increased 232 percent in March.

ZDNet - April 22, 2020

How are different industries leveraging video through the COVID-19 crisis?

Video conferencing has become a critical tool for businesses in just about every sector in recent months, as organizations respond to the ongoing COVID-19 crisis. Video usage has, not surprisingly, shot through the roof in key sectors like healthcare. A new report from Vonage gives a glimpse into just how much more various industries are using video tools, as well as the various ways businesses are using them.

AiThority - April 21, 2020

Vonage and Insight ADVANCE Work Together to Deliver Free Professional Development Video Tools for Educators During Public Health Crisis

Vonage, a global business cloud communications leader, announced that it is offering free services during the COVID-19 crisis to Insight ADVANCE, a provider of educational professional development and support tools.

MarTech Series - April 21, 2020

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Vonage, a global business cloud communications leader, announced that it is offering free services during the COVID-19 crisis to Insight ADVANCE, a provider of educational professional development and support tools.

MarketWatch - April 20, 2020

Vonage CEO: Coronavirus outbreak ‘will create a permanent shift’ in how people work outside the office, exercise and visit their doctor

“Most people are focusing on remote work as a consequence of COVID-19, but another major trend is the remote delivery of services for telehealth, distance learning, and fitness,” Alan Masarek, chief executive of the telecommunications company, told MarketWatch in a phone interview Monday. He said Vonage is seeing “turbocharged” growth through its partnerships with telehealth players Teladoc Health Inc. TDOC, +4.72% , Cigna Corp. CI, -2.79% , Doxy.com, Babylon Health, and Doctolib in Europe. Use of Vonage’s video service, meanwhile, is up 800% through fitness companies like Peloton Interactive Inc. PTON, -7.22% and educators.

Financial News - April 17, 2020

Vonage Video API Helps Doctolib Deliver Free Telehealth Consultations

Vonage, a global business cloud communications leader, has announced that Doctolib, a provider of consultation management software, has been able to strengthen its commitment to healthcare professionals against the spread of COVID-19 with its telehealth service built on Vonage´s Video APIs, the company said.

MarTech Series - April 17, 2020

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Vonage, a global business cloud communications leader, today announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic.

TheStreet - April 16, 2020

Exclusive: Vonage CEO: No Layoffs Globally for Three Months and We're Hiring

Jobless claims came in on Thursday, April 16 with over 5.2 million people filing for unemployment since last week ...But, some companies--like Vonage--are actually looking to hire at this time. Alan Masarek, CEO of Vonage joined TheStreet to talk about his pledge to employees for no layoffs for three months and the open positions Vonage has.

Telemedia - April 14, 2020

Vonage video API helps Doctolib deliver free telehealth consultations during coronavirus crisis

Vonage, a global business cloud communications leader, has teamed up with Doctolib, a leading provider of consultation management software, to strengthen its commitment to healthcare professionals against the spread of COVID-19 with its telehealth service built on Vonage’s Video APIs.

Campaign Live - April 15, 2020

Zoom calls, empty streets and TikTok: 7 true tales of production in lockdown

Meanwhile, we took a very different approach for our Vonage client in the US. It is a business-to-business comms provider, so knows all about helping businesses keep in touch. But it wanted to stand out from all the cheesy tropes of that sector. Ironically, we found that playing with stock footage was not only helpful from a production point of view, but it also allowed us to have loads of fun.

TMCNet - April 14, 2020

Doctolib Delivering Telehealth Service Via Vonage Video API

French-based provider of consultation management software Doctolib is enabling its telehealth service via Vonage Video APIs. “Teleconsultations enable healthcare practitioners to treat patients at a distance, offering invaluable treatment and guidance while limiting the spread of COVID-19. Doctolib is enabling around 100,000 video consultations every day, and another 30,000 doctors will be onboarded in the coming days, so we expect the number of teleconsultations to soar,” said Sanche d’Abravanel, Patient Strategy Director at Doctolib.

TMCNet - April 13, 2020

Crunch Calls On Vonage for Cloud Communications

The coronavirus pandemic is putting life into perspective, driving the workforce home and placing a premium on connectivity. With operations under this unique strain, it’s important to have the right technology partners in place. Online accounting software provider Crunch announced the deployment of Vonage’s fully-integrated contact centre and unified communications solutions to support customer service as well as internal communications and collaboration.

AiThority - April 9, 2020

CitNOW Drives Business Transformation With Vonage Communications Solutions

Vonage, a global business cloud communications leader, announced that CitNOW has implemented its fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion.

Bloomberg - April 8, 2020

Vonage CEO Says Demand Has Been ‘Turbocharged’ by Pandemic

“There had already been a trend of working from home, but clearly it has been turbocharged massively,” Chief Executive Officer Alan Masarek said in a phone interview on Wednesday. He expects the outbreak “will create a permanent shift” in people working outside the office.

AiThority - April 8, 2020

Crunch Selects Vonage to Transform Business Communications

Vonage, a global business cloud communications leader, announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences.

Comms Business - April 8, 2020

Crunch select Vonage to drive Customer Experiences

Vonage has announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base.

HIT Infrastructure - April 7, 2020

Video API Powers Telemedicine Companies During COVID-19

Cloud communication company Vonage is reporting higher demand for its video application program interface (API) as telemedicine companies leverage the technology to facilitate virtual visits during the COVID-19 pandemic.

Forbes - April 4, 2020

Social Distancing Software: Telemedicine Up 6X, Web Conferencing Up 4.5X, Video Platforms Up 3X

Just one of Vonage’s customers, Doxy.me, says 139,000 new health care providers tried its services in just the last week, with 1.35 million patients using the service for a 701% increase in calls compared to the previous week.

ChannelPro Network - April 3, 2020

Vonage Launches New Capabilities for its Verify API

With the Verify API, businesses can easily identify and validate genuine customers via 2FA, protecting against fraud, building trust and increasing customer conversion across channels. With the ability to manage their own PIN codes, security-minded businesses with strict internal policies can now deploy Verify to their end-users even faster and with greater control.

Telecom Reseller - April 3, 2020

Vonage Launches New Capabilities for its Verify API

The Verify API allows developers of applications to protect against fraudulent sign-ups by deploying two factor authentication (2FA) over messaging and voice channels. With custom workflows and events, and Bring Your Own PIN capabilities, Vonage now gives developers and enterprises even more control over the two factor authentication process.

UC Today - April 3, 2020

Speech Recognition can Save the Contact Centre

Rob Scott talks with Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage.

AiThority - April 2, 2020

Vonage Launches New Capabilities for Its Verify API

Vonage, a global leader in business cloud communications, has launched new capabilities to its portfolio of Vonage APIs via the Verify API.

ProgrammableWeb - April 2, 2020

Vonage Enhances Verify API With Addition of Advanced Authentication Features

The Vonage Verify APITrack this API provides partners with an easy way to integrate two-factor authentication (2FA) into their customer verification process. Today Vonage is announcing new features to this platform, including custom PIN capabilities. Partners will now be able to manage custom PIN settings, providing “security-minded businesses with strict internal policies can now deploy Verify to their end-users even faster and with greater control.”

MicroScope - April 2, 2020

Vonage EMEA channel boss on a growth mission

Wilson’s first impressions of Vonage’s existing channel base have been positive, with partners already at the heart of the business. “Vonage works hard with its partners to put collective customers at the heart of everything we do – from the development of our products and solutions to our sales, support and marketing frameworks,” he said. Given the current situation, the firm is working hard to make sure partners are armed with the right tools to help customers struggling to deal with the Covid-19 coronavirus lockdown.

MyCustomer - March 31, 2020

How Speech Analytics Boost Sales Productivity

Research from Vonage found that 75 percent of consumers still prefer the human touch when engaging with brands. They might reach out using an email or a quick chat session if their request is simple, but they tend to want to connect with a person on the phone for complex requests.

TMCNet - March 30, 2020

Vonage Lifts Restrictions on Vonage Video Conferencing for Three Months

Business cloud communications company Vonage announced this week that it has extended the availability of its free desktop and mobile video collaboration product, Vonage Video Conferencing (VVC), through the end of the year.

AiThority - March 30, 2020

Vonage’s Video API Experiences High Demand as Need for Remote Work, Telehealth and Online Education Grows in Light of Public Health Crisis

Vonage announced that it has extended the availability of its free desktop and mobile video collaboration product, Vonage Video Conferencing (VVC), through the end of the year. VVC, and Vonage’s complete suite of video communication solutions, address the growing need for people to stay connected during the global health crisis. In addition to powering the free Vonage Video Conferencing solution and Vonage Meetings, Vonage’s Video API powers leading telemedicine companies. With healthcare facilities stretched to capacity, there is a growing need for video solutions to help the healthcare community respond to patients’ needs and deliver the care they deserve – without putting providers and patients at unnecessary risk.

The Street - March 25, 2020

10 Ways to Work From Home

Some companies are offering their software for free. Vonage  (VG) - Get Report, a Holmdel, New Jersey cloud communications company, is providing 250 mobile-only licenses for free for a maximum of 90 days. Teams can use the Vonage mobile or desktop application.

NJBIZ - March 24, 2020

Making remote-work work: Cybersecurity advice amid COVID-19

In Holmdel, Alan Masarek, chief executive officer of cloud communications company Vonage, explained his company is taking action to help New Jersey consumers deal with the COVID-19 pandemic. “Over the last six years, Vonage has been focused on cloud-based business communications,” Masarek said. “More than three-quarters of our revenue is around business cloud-based communications. We are set up to help companies to do what is necessary in this crisis because they have got to have people work from home.”

CMO from IDG –March 24, 2010

10 brands making a positive difference to a world in crisis

"Vonage is aiming to reduce barriers for schools, businesses and telehealth providers who need access to technology solutions that enable critical teams to work from anywhere. This includes access of up to 250 mobile-only licenses free for up to 90 days, a standalone video conferencing solution for anyone to use free of charge for up to 90 days."

ChannelPro Network – March 21, 2020

Free Software and Services for Channel Pros and End Users Impacted by COVID-19

"Vonage is making a new video meetings tool called Vonage Free Conferencing available to anyone at no cost for up to 90 days. In addition, up to 250 mobile-only licenses to the vendor’s more full-featured Vonage Business Communications product are now available through the Vonage Business Continuity offer for up to 90 days."

UC Today - March 20, 2020

Vonage and Call2Teams Collaborate on Microsoft Teams Solution

The company behind the pioneering Call2Teams solution for Microsoft Office, Qunifi, have announced a new collaboration with Vonage. The partnership will allow the two companies to deliver a fully-integrated calling experience for Microsoft Teams to customers in the Vonage Business Communications community.

 

Telecompaper – March 20, 2020

 Vonage releases multiple new free services to combat Covid-19 health crisis

"Vonage is releasing several new products for organizations that need to operate in remote environments during the Covid-19 health crisis. It released a new business continuity offer enabling remote work; a new standalone video collaboration product, as well as a new Vonage Instant Alert SMS service to distribute real-time updates on the Covid-19 pandemic from government agencies. The SMS service will be available open source worldwide."

 

Telecom Ramblings – March 19 2020

Thursday Roundup: Seaborn, EdgeUno, Vonage, Virgin Mobile

"Everyone is adjusting to this new reality, and in the telecom and internet infrastructure world they are dealing with not just protecting their employees but meeting the demand caused by behavioral changes. 

Vonage has introduced a set of free services to help people and organizations get by in this newly virtual environment."

 

Channel Partners – March 19, 2020

Vonage Offers Remote Environment Solutions for Coronavirus Response

"Vonage has unveiled several new solutions for organizations that need to operate in remote environments during the coronavirus pandemic."

Call Centre Helper - March 18, 2020

30 Customer Experience Trends to Watch Out For

Thanks to the rise of self-service, many simple customer queries can be automated. While this is great for reducing contact centre demand and lowering customer effort, it will impact the role of the customer service advisor. This customer experience trend will mean that advisors will primarily focus their time on complicated queries, freeing up time so they can deliver exceptional service during these interactions. - Omar Javaid, President Vonage API Platform Group

TMCNet – March 18, 2020

Vonage Offering Free Cloud Communications Services During COVID-19 Pandemic

"For healthcare organizations that are under heavy pressure to provide services, to schools that need to continue student education through distance learning, to any other business, Vonage is offering its communications and collaboration services to enable immediate teleworking capabilities."

UC Today - March 16, 2020

COVID-19: Ultimate Guide to Free Video Conferencing & Collaboration

"Vonage has experienced a sharp increase in demand and use of its video APIs and collaboration solutions in the wake of COVID-19-driven office closures, having processed more than 1 billion video API minutes since January 1, 2020, a significant increase versus prior periods."

Call Centre Helper - March 13, 2020

10 Steps to Building a Good Customer Service Culture

Vonage discusses the power of building a true customer service culture, before presenting ten steps to help you get there.

Call Centre Helper - March 13, 2020

Measuring Customer Experience: Metrics and the Benefits of QA

Brand Loyalty: When you provide good customer experiences, 86% of people will demonstrate brand loyalty (NewVoiceMedia), leading to 140% more money spent along with creating brand evangelists who will promote your brand (Harvard Business Review).

GetVoIP - March 11 2020

AMA: Ken McMahon Helps Us Understand Vonage Customer Support

"Mr. McMahon is the SVP of Client Operations, and he was able to give us a peek into how Vonage tackles multichannel customers, self-service, and third-party software. He even gave us some insight into turnaround and daily support processes. Let’s get to it!"

 

AiThority - February 21, 2020

AiThority Interview with Sagi Dudai, Chief Technology Officer at Vonage

"AiThority sat down with Vonage’s Sagi Dubai, CTO to discuss the type of future Vonage is building with AI and ML products, the Company’s impact on Sales and Marketing with AI in Contact Centers and much more."

 

App Developer Magazine - February 20, 2020

Evolution of Infrastructure as a Service

"The Magazine chated with Sagi Dudai, Chief Technology Officer of Vonage about the evolution of Infrastructure as a Service and the impact it has on other industries and markets.

 

NJBIZ - February 13, 2020

Vonage grows with new European office

Global business cloud communications company Vonage is expanding its reach, specifically in the Europe, Middle East and Africa region, with the addition of a sales and support office in the City of Lights.

 

Cloud Communications Alliance - February 05, 2020

LendingPoint Chooses Vonage’s Unified Communications and Contact Center Solutions to Drive Growth and Transform Customer Experiences

“Vonage’s strong partnership with Salesforce was an important part of LendingPoint’s decision,” said KN Kasibhatla, Chief Technology Officer for LendingPoint. “We’re thrilled to have found a partner like Vonage who truly understands our dynamic business and has the expertise needed to deliver best-in-class customer connectivity. They will be an integral part in helping us meet our aggressive growth goals.”

 

Financial News - February 04, 2020

TP Vision to Ink Deal With Vonage's Contact Centre and Speech Analytics Solutions

"Vonage (Nasdaq:VG), a global business cloud communications leader, has announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences, the company said."

 

TMCNet - January 31, 2020

Online Pension Aggregator PensionBee Migrates to Vonage for 'Bee Keeping'

"We're extremely pleased to be bringing the incredible combination of Salesforce and Vonage to PensionBee,” said Tess Nicholson, VP of Operations at PensionBee. “Following a quick implementation, we now have a single, scalable cloud contact center solution across our business, which will enable our teams to improve every interaction they have with customers.”

 

Channel Partners - January 31, 2020

Vonage Focused on Strengthening VAR Relationships, Sales

"Vonage has launched a new VAR and distribution partner program under the leadership of Matt Alexander as its director of national distributors. Alexander joined Vonage after serving as regional sales director at Cato Networks, and before that he was CoreSite‘s director of channels for the East. He built channel programs at vXchnge and CoreSite."

 

Ladders - January 30, 2020

14 marketing experts predict the trends of 2020 (and beyond)

" 'Leveraging the power of APIs, marketers will increasingly be able to create customized experiences that customers will love. And they will do it faster than ever before, with fewer resources, with the ability to be agile and nimble to change with customers’ ever-evolving needs and demands.” — Rishi Dave, CMO, Vonage."

 

VentureBeat - January 28, 2020

Directly raises $20 million to improve customer service with AI

"Autonomous customer service agents are fast becoming the rule rather than the exception, partly because consumers seem to prefer it that way. According to research published last year by Vonage subsidiary NewVoiceMedia, 25% of people prefer to have their queries handled by a chatbot or other self-service alternative."

 

Financial News - January 27, 2020

PensionBee Chooses Vonage to Steer Contact Centre toward Innovation

"Vonage (Nasdaq:VG), a global business cloud communications leader, has announced that PensionBee is implementing its award-winning contact centre solution, the company said. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences."

 

InfotechLead - January 26, 2020

IT contracts: Accenture, Qualtrics, Vonage, Microsoft

"Vonage, a business cloud communications supplier, announced that PensionBee, an online pension provider, is implementing its contact center solution. Customers can use PensionBee app — built on Salesforce – to check their pot size, projected retirement income, and set up contributions in a few clicks."

 

AiThority - January 17, 2020

Daily AI Roundup: The Top Coolest Things on Earth Today

"Vonage, a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions, the leading specialist in enterprise-strength conversational AI. Together, the companies have introduced a new connector that integrates Teneo, a conversational AI development and analytics platform, into Vonage’s API solutions."

 

UC Network Management - January 15, 2020

UPenn Chooses Vonage to Unite Campus Communications

"Laura Stotler of UC Network Management discusses the University of Pennsylvania’s recent announcement to utilize Vonage’s solution to better manage its communications network across all campus departments."

 

UCToday - January 14, 2020

Vonage: Why are Comms APIs so Popular?

"Vonage’s Omar Javaid, President, API Platform Group, set down with Moshe Beauford of UC Today to discuss the increasing popularity of communications APIs."

 

Channel Partners - December 20, 2019

Coffee with Craig and Kevin Episode No. 69: Pax8, Vonage, Holiday Edition

Channel Chief Mario De Riggi discusses the future of Vonage's channel program with Channel Partners with Craig & Kevin.

 

TelecomPaper - December 17, 2019

Vonage, Neustar partner to implement call authentication platform

"Vonage said it partnered with Neustar to deploy a certified caller platform within the Vonage network. This is the latest of many steps Vonage took to address global concerns regarding the proliferation of illegal spoofing and robocalls."

 

Channel Partners - December 12, 2019

Fast Chat: Vonage Goes All-In on B2B SaaS

"In this Channel Partners Fast Chat, Mario DeRiggi, Channel Chief at Vonage, talks with executive editor Craig Galbraith about how he anticipates the rebrand will give his company a competitive advantage in the channel."

 

Enterprise Times - December 11, 2019

Vonage announces strategic alliance with Grant Thornton to support digital transformation

"Vonage, a global business cloud communications company, has announced a strategic alliance with Grant Thornton UK LLP. The partnership aims to accelerate digital transformation of UK financial services organisations, as they seek to compete on customer experience."

 

Channel Partners - December 03, 2019

Vonage expands channel program in U.K., names Wilson to lead it

"The cloud communications provider is working to help U.K. communications resellers expand their market reach. The company called the channel expansion an “organic evolution” of business in the U.K. and Europe, the Middle East and Africa (EMEA)."

 

NJBIZ - November 21, 2019

Vonage hires SAP executive to lead Applications group

"Rodolpho Cardenuto is joining Vonage to lead sales, operations and go-to-market strategy for the company’s Applications Group. On Nov. 21, Vonage said Cardenuto’s appointment in the role, in which he will report to Chief Executive Officer Alan Masarek, is effective Dec. 9. He will be based at the company’s headquarters in Holmdel."

 

AiThority - November 15, 2019

Vonage Announces Strategic Alliance with Grant Thornton to Accelerate the Digital Transformation of Financial Services Organizations

"Vonage, a global business cloud communications leader, announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience."

 

BDaily - November 14, 2019

Vonage Names Former SAP Executive Rodolpho Cardenuto President of the Applications Group

"Vonage announced today that it has named SaaS industry veteran Rodolpho Cardenuto as President, Applications Group, effective December 9, 2019."

 

The Drum - November 13, 2019

VONAGE: Vonage Branding by Wolff Olins

"Vonage is a well-known brand with a proven legacy. Loved for its offbeat tone that permeated the telecom space in the early 2000s, Vonage made a name on its ability to reinvent the way people communicate using technology. But with the decline of the residential home phone market, Vonage dared to rethink the future of its business. Never one to sit still, Vonage evolved through a series of mergers and acquisitions that allowed it to move into software as a service and from residential customers to businesses – a seismic shift that required an equally powerful brand evolution, developed in partnership with global branding agency Wolff Olins."

 

CustomerThink - November 12, 2019

Make the Customer ‘King’ in Your Company

"Have you noticed that many articles proclaim a number of different things “king” these days? For example, data is king, content is king, mobile strategy is king — all of these are primary areas on which businesses today focus heavily. But to what end? Arguably, making these things “king” is all for the ultimate goal of delighting customers in some way, which boosts sales. So why not simply make the customer “king”?"

 

UC Today - November 11, 2019

Vonage Introduces Native Video Collaboration Solution

"Experts in redefining business cloud communications, Vonage, recently announced the arrival of the new Vonage Meetings solution, which brings video collaboration capabilities to the Vonage Business Cloud environment. The Vonage Campus offering, which was announced at the developer and user conference for the company, Vonage Meetings is the latest in a series of innovations to VBC, enhancing the UC offering of the company."

 

TechTarget - November 10, 2019

Vonage Meetings rounds out vendor's cloud portfolio

"Vonage plans to add a homegrown video conferencing app to its cloud-based business communications portfolio in December. The move is the latest example of a UC vendor combining calling, messaging and meetings."

 

No Jitter - November 07, 2019

It’s Go Time for Vonage

"Last week, Vonage held its first-ever user event, dubbed “Campus,” in San Francisco. The event was used to announce several new products, as well as an edgy new logo that sheds the orange V for something a little sleeker and business-focused. The new logo was accompanied by a fresh marketing campaign, with imagery that Vonage CMO, Rishi Dave described as more futuristic. In many ways, the future is now for Vonage."

GetVoIP - October 31, 2019

Vonage Makes Customer Experience The Cornerstone of Revitalization

"When buyers, IT managers, and business owners used to pitch stakeholders on using Vonage, they would have to start by reminding them that they had a business product offering. The popularity of their consumer products made it confusing for some prospective users."

CRN - October 30, 2019

Iconic Vonage Relaunches As B2B Communications Specialist

"Cloud communications provider Vonage is shedding its consumer roots and is consolidating its multiple brands down to one under the Vonage name."

MarTech Advisor - October 30, 2019

Vonage Meetings Brings New Video Collaboration Capability to its Vonage Business Cloud (VBC) Solution

"Vonage (NYSE: VG), a business cloud communications company, has announced the addition of Vonage Meetings, which will bring new video collaboration capability to its Vonage Business Cloud (VBC) solution. Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering and solidifying its status as the world’s most flexible communications platform."

ProgrammableWeb - October 30, 2019

Vonage Streamlines Multi-Channel Communication via New Conversation API

"Vonage, a provider of business cloud communication services, has announced a new API that is designed to provide developers with the tool necessary for creating and managing conversations across various messaging channels in real-time. The new Conversation API is the latest addition to the Vonage API Platform and helps to streamline communication across not only disparate channels but also devices."

ZDNet - October 30, 2019

Vonage rebrands as B2B communications service player, aims to close Twilio market cap gap

"Vonage is rebranding to unify its business-to-business portfolio and shed its consumer heritage that has been gone for years anyway. The company, which launched in 2001 as a voice-over-IP provider in 2001, has revamped in recent years to be a collaboration and business communications service provider. Vonage today looks a lot more like Twilio than what it used to be."

Smart Customer Service - October 30, 2019

Vonage Launches Conversation API, Meetings, and App Center

"Cloud communications service provider Vonage today launched its Conversation API, the newest addition to the Vonage API Platform. The Conversation API enables developers to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice."