Media coverageFeatured stories of Vonage in the news
E27 - April 19, 2023
Transforming commerce: The promising future of conversational interfaces
By Yash Kotak, Senior Director, Product Management at Vonage
As e-commerce surges and consumers shift to direct messaging for online shopping, conversational commerce looks set to dominate the industry. Messaging apps, once an intimate medium for sharing private views, are taking on a new role to drive sales and customer engagement. The latest retail buzzword, ‘conversational commerce’, a convergence of shopping and conversations, uses messaging tools within the chat to create a seamless shopping experience along with customer service. This meets the needs of today’s customers, who base their loyalty on good experiences above price or product.
Opus Research Blog - April 18, 2023
“The New Full Stack”: Vonage And Ericsson
As a subsidiary of Ericsson, Vonage is adding another layer to that is foundational to its solution stack. It starts with large-scale long-term investment in research & development into advanced network services, establishing leadership in 5G wireless infrastructure. But it also benefits from long-standing, deep relationships with leading carriers around the globe.
CrmXchange - April 7, 2023
Sheri Greenhaus, Managing Partner, CrmXchange, met with Savinay Berry, EVP of Product & Engineering at Vonage at Enterprise Connect to discuss the advantages of Vonage’s communications platform and their new AI acceleration suite.
Telecom Reseller - March 31, 2023
Recognized CPaaS Leader Vonage Continues to Build CPaaS Drive Choices, Options
“It only takes one or two bad experiences,” says John Antanaitis, CMO, Marketing Executive at Vonage. According to Antanaitis, losing customer goodwill, or even possibly losing customer business can happen just that fast. To meet that exacting challenge Vonage is rolling out very sophisticated products that allow for customization and development, without sacrificing a robust platform. In this podcast Antanaitis discusses the Vonage AI Acceleration Suite’s components: AI Studio, Proactive Connect, Meeting API and Verify API.
No Jitter - March 31, 2023
Live from Enterprise Connect - Interview with Savinay Berry
Savinay Berry is interviewed live on the Enterprise Connect show floor about the benefits of low-code/no-code solutions.
IT Wire - March 27, 2023
Vonage launches Proactive Connect for business
Cloud communications provider Vonage has launched a new tool designed to empower businesses to deliver customized, large scale, omnichannel campaigns and bulk messages, including two-way interactions with their customers - all from a single marketing automation platform.
Comms Business - March 24, 2023
Vonage launches Proactive Connect
Vonage has launched Proactive Connect, a marketing solution that delivers omnichannel campaigns and bulk messages to customers.
NASDAQ - March 23, 2023
Why Investors Are Heavily Investing in AI and Cloud Business Solutions
Vonage CEO Rory Read joins Jill Malandrino on Nasdaq TradeTalks to discuss why investors are heavily investing in AI and cloud business solutions.
TechTarget - March 21, 2023
Vonage's API tools embed video and add bulk messaging
Cloud communications vendor Vonage on Tuesday launched an embeddable video conferencing tool, Meetings API, and a unified automation platform for omnichannel mass messaging, Proactive Connect.
Channel Futures - March 21, 2023
Vonage Unveils New Conferencing, Messaging Tools
Vonage has released two tools to help facilitate digital transformation for businesses — one for conferencing and the other for messaging.
UC Today - March 21, 2023
Vonage Launches Video APIs for User Workflows
Vonage has released a no-code and customisable video conferencing API which can be embedded into user workflows without requiring support from developers. Meetings API can be integrated with any website or platform into internal and external workflows, providing visual engagement capabilities which are designed to improve customer and employee interactions. Compared to other solutions requiring long and complicated integrations, Meetings API will be much quicker and easier to implement, speeding up the time to market.
UC Today - March 14, 2023
UC Round Table: Fusing UCaaS with CCaaS
With our latest Round Table topic, “UCaaS and CCaaS”, we spoke with executives from Vonage, Zoom, Avaya, GoTo, AudioCodes and CallTower and asked about the newest tech trends shaping the industry, the opportunities they afford and how they can improve CX and streamline communication, plus what the challenges are when implementing them.
No Jitter - March 13, 2023
Vonage Flaunts its Ericsson 5G Connection
For over six months, we've wondered what Ericsson intended to do with Vonage as their newest wholly-owned subsidiary. What we really should have been asking is what Vonage and its CPaaS business is going to do with Ericsson.
Call Centre Helper - March 10, 2023
Everything You Wanted to Know About Using Video in the Contact Centre
Tim Kimber, Vonage, notes that while voice remains dominant in the contact centre, there is a greater appetite for video use in two cases. Firstly, when customers have complex issues or would like to make a complaint; and secondly when they would like a more personalized experience. Video and screen sharing can even add value and build relationships with certain client groups, like high-net-worth individuals.
CMS Wire - March 8, 2023
A Comprehensive Guide to Communications Platform-as- a-Service (CPaaS)
Learn how CPaaS can help your business adapt to evolving customer needs and expectations, while future-proofing your operations and enhancing your CX strategy.
Silverlinings - March 7, 2023
Vonage moves beyond VoIP and into the cloud
Mobile World Congress, Barcelona — Vonage 20-year journey from voice-over-IP (VoIP) to one of the world's largest cloud communications platforms thanks to its embrace of open APIs, according to Joy Corso, chief marketing officer, and Savinay Berry, executive vice president of product and engineering.
Both Corso and Berry spoke to Silverlinings at Mobile World Congress in Barcelona about the shift to building an omni-channel experience and meeting the customer wherever they are at when it comes to delivering digital services.
UC Today - March 6, 2023
Vonage Deploys AI for Video API to Leverage New Opportunities
Cloud communications firm Vonage has launched AI-powered features for its Video API, catering for audio, media processing and end-to-end encryption security. The AI capabilities can be embedded into customers’ existing applications for real-time connections and more innovative video interactions. According to Vonage, the firm intends to ‘leverage technology in their digital transformation journeys to accommodate growing consumer expectations to engage on their channels of choice’.
Metrigy MetriNote - March 3, 2023
Vonage Extends Video API with AI, E2EE
Enterprise IT and CX leaders who have not yet added video engagement for customer support should evaluate whether doing so would deliver value. If so, an API-based approach should be considered. Those already supporting video engagement but without AI-enabled capabilities should explore the possibilities of doing so. And, certainly, companies already using Vonage Video API should consider the benefits of adding in intelligent features such as enabled by Audio Connector and Media Processor, as well as whether they can extend their offerings with the ability to support multiparty end-to-end encryption.
GetVoIP - March 3, 2023
Vonage Wants to Propel CX, Launching New AI Tools
Vonage is one UC provider with plenty of homegrown APIs, the kind designed to create various experiences for its customers. There is an API for voice, SMS, video, and even an API built to help verify customers at scale – called Verify API. Already working with brands like Allstate, Kickstarter, and Domino’s, it has just released a new set of enhancements to its video API: which means that it now offers up a new batch of artificial intelligence-powered enhancements set to help brands better extend customer service via video.
Branding in Asia - February 27, 2023
Q&A: Joy Corso on How Brands Can Ride the Rising Wave of Conversational Commerce
To get more insight into how organizations are adapting to changing consumer trends, we caught up with Joy Corso, Chief Marketing Officer at Vonage, a communications company that specializes in voice, messaging, video, and data capabilities across unified communications, contact centers, and communications APIs.
No Jitter - February 22, 2023
UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?
Organizations can determine how they can get the most out of UCaaS/CCaaS solutions by examining the use cases where the integrated offerings make sense.
Drive Time with Elliott Danker, Timothy Go & Chua Tian Tian Podcast - February 20, 2023
In the Spotlight: Consumers want digital interactions with brands to feel more like personal conversations
In a recent study by Vonage, it has been found that businesses have technology gaps that prevent them from making meaningful connections with customers. Even after two years of non-stop digital transformation among businesses, only 45 percent of consumers are “very satisfied” with the way they connect with companies. Sunny Rao, Senior Vice President of API Global Sales, Vonage shares with us on what more companies can do to close the gaps in their digital transformation front.
CX Today - February 17, 2023
AI is everywhere. CCaaS and UCaaS systems are converging. Immersive experiences are emerging. These are just some of the trends touching the customer experience space. Powering these trends are visionary technology vendors that work closely with their customers to bring innovative customer experiences to life. The CX Awards 2023 shines a light on these leading providers that excel not only in their creativity but also in their execution. Vonage was named a winner in the Best CX Solution category.
Telecoms.com - February 10, 2023
Ericsson’s Erik Ekudden and Rory Read discuss commercializing 5G
At Ericsson’s pre-MWC get together I sat down with CTO Erik Ekudden and former Vonage head Rory Read, now Head of Business Area Global Communications Platform to find out if anyone is making money out of 5G.
Speech Technology - February 8, 2023
The 2023 State of Artificial Intelligence
It’s hardly a surprise that 2022 was a pivotal year for speech technology, especially considering the continued explosion of artificial intelligence in this space. Amitha Pulijala, vice president of product, AI, video, and platform services at Vonage, agrees that AI’s influence on speech continues to expand. “Speech recognition AI today uses NLP more effectively to better understand customers and respond conversationally,” Pulijala notes. “The technology powers everything from interactive voice response to virtual assistants and chatbots to call transcription. Speech recognition can also be used as a security measure to verify customer identity and approve access to account information and self-service options.”
Ultimate.AI - January 25, 2023
The Top 10 Customer Support Automation Examples and Use Cases
AI-powered customer service automation has so many applications, and as the tech evolves, the use cases do too. Vonage’s Chris Mina and Yash Kotak provide thought leadership on some of the most common — and a few unexpected — use cases that prompted businesses to adopt support automation.
Contact Center Pipeline - January 2023
To understand what is happening with UCC in the contact center we reached out to thought leaders at several leading suppliers including Chris Mina, Head of CCaaS Product, Vonage.
Retail Touch Points - December 27, 2022
The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail
By Colin Brown, VP Product and Carrier Services, Vonage
Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.
TechRadar Pro - December 28, 2022
An interview with Vonage on the future of work
At TechRadar Pro, we’re always looking out for new perspectives on innovations around the future of work. So in December 2022, we caught up with Savinay Berry, EVP of Product and Engineering at Vonage to discuss the future of hybrid working and artificial intelligence, the possibilities of the corporate metaverse and more.
CNBC - December 19, 2022
CFOs learn how to respond and lead during a cyberattack
Finance executives at CNBC’s recent CFO Council Summit in Washington, D.C., had the chance to experience a simulated ransomware attack. The goal of the exercise was not to school CFOs in the technical intricacies of a breach, but rather to formulate a plan for how to manage, lead, and communicate during a crisis. TEC member Sanjay Macwan, CISO at Vonage, helped guide his table into formulating a logical communications plan that involved not only internal technical teams, but the insurance company, legal team, and board of directors. “One of the pieces of advice I gave was to ensure that during a crisis, you don’t just rely on the organizational hierarchy to help with the decision-making,” he said, “but actively solicit input from team members who are closest to functions and understand the implications the best.”
CIO - December 19, 2022
IT leaders’ top 12 takeaways from 2022
CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture.
MarTech Series - December 19, 2022
Four Reasons Why Conversational Commerce is the Future of Customer Engagement
A communications revolution mixed with the rapid development of new technologies has caused the way we connect to evolve. As communication methods advance though, so too do customer expectations. Let’s explore four benefits of conversational commerce and why it represents the future of customer engagement.
VentureBeat - December 13, 2022
7 ways a recession could impact AI and ML in 2023
According to Noam Fine, head of AI at telecommunications company Vonage, a global recession is an accelerator for the adoption of new technologies. “Enterprises are gaining new trust and excitement about AI, and specifically conversational AI, through new generative AI services built on large data sets,” he said. “This will lead to pilots and willingness to experiment with new solutions as a way of better managing the new economic situation.” The result, he added, is that companies “will find a new open door that wasn’t there before.”
Forbes - December 7, 2022
16 Smart Ways Tech Leaders Can Build Creativity In Their Team Members
Encourage teams to reimagine the very notion of being creative to meet consumer expectations. Build new core creative muscle and think differently about solving customer challenges from the outside in, not the other way around. The way to breakthrough thinking is building a team with diverse backgrounds and diversity of thought. Only then is true innovation and growth possible. - Rory Read, Vonage
Technology Magazine - December 5, 2022
Mind your language: Is NLP a natural fit for the Metaverse?
The Metaverse is going to need next-level processing in order to provide a meaningful experience for all. Natural-language processing has something to say. The early Metaverse will not be for the faint of heart, says Yash Kotak, Sr. Director Product Management at Vonage, as it will take time for regulation and appropriate monitoring to become established.
AI Magazine - December 5, 2022
Now we’re talking: How humans have learned to love chatbots
We’ve come a long way since the Turing Test. Conversational artificial intelligence – now worth billions – is a great deal more than a simple talking point. A common myth is that customers only want to talk to real-life human beings and would prefer to avoid interacting with a chatbot, but this simply isn’t true, explains Noam Fine, Head of AI, Vonage. “The majority of people reaching out to customer support want to solve a problem as efficiently as possible. With chatbots, customers can avoid meaningless chit-chat and arrive at a resolution to their query far faster than with a customer service agent.”
CIO - November 28, 2022
5 ways to avoid IT purchasing regrets
Over half of organizations have experienced a high degree of regret over tech purchases made in the past two years. Here’s how to ensure your IT investments pay off.
Comms Business - November 25, 2022
Market Report: Meeting Expectations
How are call and contact centre solutions developing, and what opportunities are available to resellers and MSPs? Comms Business talks to experts from across the Channel, including Adam Wilson, director of strategic partnerships at Vonage, to find out.
Call Centre Helper - November 21, 2022
Contact Centre Predictions for 2023
Vonage’s Chris Mina predicts that in 2023, we expect to see video interactions becoming more prevalent, particularly in the healthcare sector, as agent roles shift towards advanced support. As such, we’ll see more integrated CCaaS solutions, where chat sessions can escalate to video conferences with document-sharing capabilities, which will enable operators to provide more streamlined and efficient support.
Fast Company - November 18, 2022
13 elements that are key to enhancing a company’s digital growth
Evaluating the potential for improvement on these core online-business components is essential to elevating a virtual organization. “Start by adding the appropriate customer support channels. By doing so, companies can build frictionless digital customer experiences by incorporating conversational commerce into e-commerce journeys. It’s about more than just making it easier to buy a product. Ecommerce businesses must have support services in place to connect with customers on their channel of choice to help when questions arise or risk losing business.” – Rory Read, Vonage
Fierce Wireless - November 14, 2022
Ericsson plans to turn Vonage into a 5G app powerhouse
With Vonage, Ericsson believes it can come up with that standard interface for 5G application development by tweaking Vonage’s communications platform and using it to create a suite of network functions with open APIs. Developers would then be able to use the platform to more easily create applications.
UC Today - November 14, 2022
RingCentral, Vonage, and Alcatel-Lucent Enterprise on UCaaS Security Strategies
Execs from leading UC providers, including Sanjay Macwan, CIO & CISO for Vonage, discuss UCaaS security strategies.
IDG Connect - November 7, 2022
CIO Spotlight: Sanjay Macwan, Vonage
Does the conventional CIO role include responsibilities it should not hold? “The CIO role is central to delivering corporate social responsibility. This includes the influence the role can have on the company going green or boosting diversity…”
CX Today - November 2, 2022
Vonage Explores the Business Impact of Changing Customer Expectations
The prominent CCaaS vendor assesses the transformation of CX in a digital world
E27 - October 31, 2022
5 customer experience (CX) trends to consider in 2022
By Sunny Rao, Senior Vice President, Global Sales
Enhancing CX is a mission-critical mandate for modern businesses, especially since COVID-19 drove a huge spike in digital interactions
CX Today - October 31, 2022
10 Ways Conversational Analytics Can Enhance Contact Center Performance
Ten conversational analytics experts share their favorite speech analytics use cases
The Breakfast Huddle podcast - October 30, 2022
Why It Matters: The future of retail, how can businesses tap into conversational commerce
While physical stores are now welcoming more consumers, digital shopping habits still continue to be relevant. This will, subsequently, drive conversational commerce, the sale of goods and services via messaging apps. And it will become an integral communication and sales channel for businesses and consumers, especially as popular year-end retail sales days near. Lawrence Byrd, Technology Evangelist for Communications APIs, Vonage shares more.
Media Post - October 28, 2022
CX Mix And Mingle: Consumers Prefer Phone And Email
Vonage surveyed 4,638 consumers across five global regions in July 2022. The study concludes, “The data is clear. Customers love their communications methods. They love a CX that has lots of channel options but resolves in the first one they choose. And they want businesses to know that the consequences for not sharing that love are severe.”
Inc. - October 24, 2022
Top Four Ways Communications Help SMBs Beat Out Their Competition
Seamless communication across voice, messaging, video, conferencing and contact centers is the name of the game for SMBs.
Call Centre Helper - October 21, 2022
Trends Transforming Cloud Contact Centres
Vonage’s John Antanaitis believes that video in the contact centre, transforming the contact centre into a ‘Relationship Hub’, and customer service agents becoming ‘Super-Agents’ are three trends in the cloud contact centre.
280 Group - October 19, 2022
Trailblazing Women in Product Management: Shuba Swaminathan, Vice President of Product, Developer Experience & Design at Vonage
Shuba Swaminathan, Vice President of Product, Developer Experience & Design at Vonage, interviewed for the Women in Product Management Series.
Small Business Currents - October 18, 2022
Why Businesses Need Cloud Communications in a Hybrid World
By John Antanaitis, VP Portfolio Marketing, Vonage
The pandemic upended all sectors, but small businesses were hit especially hard. In particular, smaller businesses in verticals such as retail and hospitality faced many restrictions and needed to react swiftly to make changes to survive and stay relevant during the two-year period of uncertainty. That included finding new ways to connect with customers and deliver services, while maintaining a workforce culture and more. Now small businesses face the next challenge, adapting to hybrid work and, once more, meeting employees’ and customers’ needs along the way.
Frost & Sullivan - October 13, 2022
Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Center Communications-as-a-service Platform, and Competitive Strategy
Frost & Sullivan has recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions. The recognition comes as a part of Frost & Sullivan’s recent research focused on the North American API-led business communications industry. Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development.
MarTech Asia - October 13, 2022
Conversational Commerce is the Future of Retail: Vonage CMO
Find out more about conversational commerce and why it’s considered the future of retail from Joy Corso, Chief Marketing Officer of Vonage through this MartechAsia interview.
Entrepreneur - October 7, 2022
How Cloud-Based Communication Can Save Small Businesses Time and Money While Boosting Productivity
From enhancing collaboration to reducing hardware costs and more, here's why moving to the cloud can be an SMB game changer.
Call Centre Helper - October 4, 2022
Who Should Record IVR Messages?
Tom Baker at Vonage explores who should record IVR messages.