Media coverage

Featured stories of Vonage in the news

TechRadar Pro - December 28, 2022

An interview with Vonage on the future of work

At TechRadar Pro, we’re always looking out for new perspectives on innovations around the future of work. So in December 2022, we caught up with Savinay Berry, EVP of Product and Engineering at Vonage to discuss the future of hybrid working and artificial intelligence, the possibilities of the corporate metaverse and more.

CNBC - December 19, 2022

CFOs learn how to respond and lead during a cyberattack

Finance executives at CNBC’s recent CFO Council Summit in Washington, D.C., had the chance to experience a simulated ransomware attack. The goal of the exercise was not to school CFOs in the technical intricacies of a breach, but rather to formulate a plan for how to manage, lead, and communicate during a crisis. TEC member Sanjay Macwan, CISO at Vonage, helped guide his table into formulating a logical communications plan that involved not only internal technical teams, but the insurance company, legal team, and board of directors. “One of the pieces of advice I gave was to ensure that during a crisis, you don’t just rely on the organizational hierarchy to help with the decision-making,” he said, “but actively solicit input from team members who are closest to functions and understand the implications the best.”

CIO - December 19, 2022

IT leaders’ top 12 takeaways from 2022

CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture.

MarTech Series - December 19, 2022

Four Reasons Why Conversational Commerce is the Future of Customer Engagement

A communications revolution mixed with the rapid development of new technologies has caused the way we connect to evolve. As communication methods advance though, so too do customer expectations. Let’s explore four benefits of conversational commerce and why it represents the future of customer engagement.

VentureBeat - December 13, 2022

7 ways a recession could impact AI and ML in 2023

According to Noam Fine, head of AI at telecommunications company Vonage, a global recession is an accelerator for the adoption of new technologies. “Enterprises are gaining new trust and excitement about AI, and specifically conversational AI, through new generative AI services built on large data sets,” he said. “This will lead to pilots and willingness to experiment with new solutions as a way of better managing the new economic situation.” The result, he added, is that companies “will find a new open door that wasn’t there before.” 

Forbes - December 7, 2022

16 Smart Ways Tech Leaders Can Build Creativity In Their Team Members

Encourage teams to reimagine the very notion of being creative to meet consumer expectations. Build new core creative muscle and think differently about solving customer challenges from the outside in, not the other way around. The way to breakthrough thinking is building a team with diverse backgrounds and diversity of thought. Only then is true innovation and growth possible. - Rory Read, Vonage

Technology Magazine - December 5, 2022

Mind your language: Is NLP a natural fit for the Metaverse?

The Metaverse is going to need next-level processing in order to provide a meaningful experience for all. Natural-language processing has something to say. The early Metaverse will not be for the faint of heart, says Yash Kotak, Sr. Director Product Management at Vonage, as it will take time for regulation and appropriate monitoring to become established. 

AI Magazine - December 5, 2022

Now we’re talking: How humans have learned to love chatbots

We’ve come a long way since the Turing Test. Conversational artificial intelligence – now worth billions – is a great deal more than a simple talking point. A common myth is that customers only want to talk to real-life human beings and would prefer to avoid interacting with a chatbot, but this simply isn’t true, explains Noam Fine, Head of AI, Vonage. “The majority of people reaching out to customer support want to solve a problem as efficiently as possible. With chatbots, customers can avoid meaningless chit-chat and arrive at a resolution to their query far faster than with a customer service agent.”

CIO - November 28, 2022

5 ways to avoid IT purchasing regrets

Over half of organizations have experienced a high degree of regret over tech purchases made in the past two years. Here’s how to ensure your IT investments pay off.

Comms Business - November 25, 2022

Market Report: Meeting Expectations

How are call and contact centre solutions developing, and what opportunities are available to resellers and MSPs? Comms Business talks to experts from across the Channel, including Adam Wilson, director of strategic partnerships at Vonage, to find out.

Call Centre Helper - November 21, 2022

Contact Centre Predictions for 2023

Vonage’s Chris Mina predicts that in 2023, we expect to see video interactions becoming more prevalent, particularly in the healthcare sector, as agent roles shift towards advanced support. As such, we’ll see more integrated CCaaS solutions, where chat sessions can escalate to video conferences with document-sharing capabilities, which will enable operators to provide more streamlined and efficient support.

Fast Company - November 18, 2022

13 elements that are key to enhancing a company’s digital growth

Evaluating the potential for improvement on these core online-business components is essential to elevating a virtual organization. “Start by adding the appropriate customer support channels. By doing so, companies can build frictionless digital customer experiences by incorporating conversational commerce into e-commerce journeys. It’s about more than just making it easier to buy a product. Ecommerce businesses must have support services in place to connect with customers on their channel of choice to help when questions arise or risk losing business.” – Rory Read, Vonage

Fierce Wireless - November 14, 2022

Ericsson plans to turn Vonage into a 5G app powerhouse

With Vonage, Ericsson believes it can come up with that standard interface for 5G application development by tweaking Vonage’s communications platform and using it to create a suite of network functions with open APIs. Developers would then be able to use the platform to more easily create applications.  

UC Today - November 14, 2022

RingCentral, Vonage, and Alcatel-Lucent Enterprise on UCaaS Security Strategies

Execs from leading UC providers, including Sanjay Macwan, CIO & CISO for Vonage, discuss UCaaS security strategies.

IDG Connect - November 7, 2022

CIO Spotlight: Sanjay Macwan, Vonage

Does the conventional CIO role include responsibilities it should not hold? “The CIO role is central to delivering corporate social responsibility. This includes the influence the role can have on the company going green or boosting diversity…”

CX Today - November 2, 2022

Vonage Explores the Business Impact of Changing Customer Expectations

The prominent CCaaS vendor assesses the transformation of CX in a digital world

E27 - October 31, 2022

5 customer experience (CX) trends to consider in 2022

By Sunny Rao, Senior Vice President, Global Sales

Enhancing CX is a mission-critical mandate for modern businesses, especially since COVID-19 drove a huge spike in digital interactions

CX Today - October 31, 2022

10 Ways Conversational Analytics Can Enhance Contact Center Performance

Ten conversational analytics experts share their favorite speech analytics use cases

The Breakfast Huddle podcast - October 30, 2022

Why It Matters: The future of retail, how can businesses tap into conversational commerce

While physical stores are now welcoming more consumers, digital shopping habits still continue to be relevant. This will, subsequently, drive conversational commerce, the sale of goods and services via messaging apps.  And it will become an integral communication and sales channel for businesses and consumers, especially as popular year-end retail sales days near. Lawrence Byrd, Technology Evangelist for Communications APIs, Vonage shares more. 

Media Post - October 28, 2022

CX Mix And Mingle: Consumers Prefer Phone And Email

Vonage surveyed 4,638 consumers across five global regions in July 2022. The study concludes, “The data is clear. Customers love their communications methods. They love a CX that has lots of channel options but resolves in the first one they choose. And they want businesses to know that the consequences for not sharing that love are severe.”

Inc. - October 24, 2022

Top Four Ways Communications Help SMBs Beat Out Their Competition

Seamless communication across voice, messaging, video, conferencing and contact centers is the name of the game for SMBs. 

Call Centre Helper - October 21, 2022

Trends Transforming Cloud Contact Centres

Vonage’s John Antanaitis believes that video in the contact centre, transforming the contact centre into a ‘Relationship Hub’, and customer service agents becoming ‘Super-Agents’ are three trends in the cloud contact centre.

280 Group - October 19, 2022

Trailblazing Women in Product Management: Shuba Swaminathan, Vice President of Product, Developer Experience & Design at Vonage

Shuba Swaminathan, Vice President of Product, Developer Experience & Design at Vonage, interviewed for the Women in Product Management Series.

Small Business Currents - October 18, 2022

Why Businesses Need Cloud Communications in a Hybrid World

By John Antanaitis, VP Portfolio Marketing, Vonage

The pandemic upended all sectors, but small businesses were hit especially hard. In particular, smaller businesses in verticals such as retail and hospitality faced many restrictions and needed to react swiftly to make changes to survive and stay relevant during the two-year period of uncertainty. That included finding new ways to connect with customers and deliver services, while maintaining a workforce culture and more. Now small businesses face the next challenge, adapting to hybrid work and, once more, meeting employees’ and customers’ needs along the way.

Frost & Sullivan - October 13, 2022

Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Center Communications-as-a-service Platform, and Competitive Strategy

Frost & Sullivan has recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions. The recognition comes as a part of Frost & Sullivan’s recent research focused on the North American API-led business communications industry.  Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development.

MarTech Asia - October 13, 2022

Conversational Commerce is the Future of Retail: Vonage CMO

Find out more about conversational commerce and why it’s considered the future of retail from Joy Corso, Chief Marketing Officer of Vonage through this MartechAsia interview.

Entrepreneur - October 7, 2022

How Cloud-Based Communication Can Save Small Businesses Time and Money While Boosting Productivity

From enhancing collaboration to reducing hardware costs and more, here's why moving to the cloud can be an SMB game changer.

Call Centre Helper - October 4, 2022

Who Should Record IVR Messages?

Tom Baker at Vonage explores who should record IVR messages.

Entrepreneur - September 30, 2022

Top 3 Ways Cloud-Based Solutions Can Save IT Costs for Your Small Business

Leveraging the cloud can completely transform your tech operation, saving you money and enabling your business to scale faster and better.

Call Centre Helper - September 27, 2022

UCaaS and CCaaS: Better When Bundled

Chris Mina at Vonage explores how if your organization is looking to improve communication and collaboration and enhance the customer and employee experience, chances are you’re considering unified communications as a service (UCaaS) and contact centre as a service (CCaaS).

UC Today - September 26, 2022

The Top UC Vendors Majoring in Education for 2022

Another market leader in the communications space, Vonage has a host of flexible technology solutions to offer today’s educators. Whether you’re looking to set up virtual classrooms and video lectures, support mobile tutoring, or simply bring teams together, Vonage has you covered. The all-in-one ecosystem of tools and APIs makes it simple to build the perfect communication strategy from scratch. There’s no limit to the customisation options in the Vonage environment. 

Call Centre Helper - September 26, 2022

Why Is Omnichannel Customer Service Important?

With customers using an increasing number of channels to contact businesses to resolve their enquiries, our panel of experts explain why providing quality omnichannel customer service is so important.

No Jitter - September 21, 2022

Vonage AI Studio – Have They Cracked the Code with AI?

Vonage has native capability across all three cloud platforms – CCaaS, UCaaS, and CPaaS – and can grab more market share that way.

Call Centre Helper - September 19, 2022

26 Best Practices for a Customer Service Knowledge Base

In this article a panel of experts, including Vonage’s John Antanaitis, outline their best practices for customer service knowledge bases.

CX Today - September 15, 2022

Vonage Unveils a Conversational AI Studio

Vonage has launched a low code/no code platform – the Vonage AI Studio – for brands to build omnichannel bots faster. The offering aims to lessen the developer load yet deliver mature conversational AI models fit with backend integrations to pull personalized information. It also paves the way for transactions to occur within the bot itself.

Get VoIP - September 15, 2022

Vonage Launches AI Studio: a Low-Code Experience

Cloud communication provider Vonage is well-known for enabling advanced video, voice, chat, messaging, AI, and verification into existing products, workflows, and systems. Now, the New Jersey-based vendor is giving users of the platform more options for adding AI to their various stacks to boost customer engagement and enable anyone, no matter their coding skill level – to do so. Today, the firm launched Vonage AI Studio, a low code/no code tool built to enable anyone to design, create and deploy customer engagement solutions for experiences powered by conversational AI.

CRN - September 13, 2022

Vonage CEO Rory Read: ‘Winners and Losers Aren’t Set’ For Next-Gen Business Communications

‘This vision of moving to transactions … to 360-degree engagements across all engagement vectors. I think it‘s going to drive just a huge amount of business. This business is going to grow to billions and billions of dollars each quarter, each week [and] each year. The combination with Ericsson only accelerates that,’ the company’s tech veteran CEO tells CRN.

Entrepreneur - September 2, 2022

3 Top Tips for SMBs to Improve Communication With Customers

Knowing what to say, using the right tools and channels, can help make happy and loyal customers for life.

Mission.Org - September 2, 2022

Automation Renaissance Part 2: Accelerating Human Connection with Savinay Berry, EVP, Product and Engineering, Vonage

From telephone lines to the cloud, the human impulse to connect has long been a powerful driver of innovation. But how is the rapid advancement of automation technology changing the way we communicate? Continuing our “Automation” series, we welcome Savinay Berry, EVP of Product and Engineering at the cloud communications provider Vonage. Tune in to hear eye-opening insights from an industry leader who’s at the cutting edge of communications technology.

Call Centre Helper - May 5, 2022

Vonage Provides Integrated Solution for a Headset Company

Vonage provides an integrated unified communications and contact centre solution to, enabling seamless agent experience and peerless customer service. As a headset supplier in North America, peerless customer service – what the team calls “customer love” – is the bedrock of the company’s culture. From start to finish, at every touchpoint, the customer experience is paramount.

BizTech Asia - April 28, 2022

Vonage empowers customer communications via its global platform

According to a survey conducted by Salesforce, in late 2020, 80% of customers and businesses agreed that “the experience a company provides is as important as its product or services.” To further illustrate how brands can engage in a deeper way with their consumers as well as how they can build intelligent, intuitive customer experiences into their customer’s journey, we speak to Sunny Rao, Senior Vice President of Vonage.

No Jitter - April 15, 2022

Taking the Metaverse a Step at a Time

As we head into the post-pandemic/pre- (or proto)-metaverse world, Vonage is uniquely positioned among the platform players due to its impending acquisition by Ericsson, with its size and powerful position in 5G mobility infrastructure. In our Enterprise Connect conversation, Rory Read, Vonage CEO, highlighted Ericsson’s 25,000-strong R&D team as a key marker of how the combination could transform Vonage. “They have the ability to invest, to accelerate our opportunity to capture this future,” he said.

Channel Futures - April 4, 2022

Vonage Helping Customers Along ‘Skyrocketing’ Cloud Adoption Journey

It’s no secret that cloud sales are exploding in the channel, and Vonage is right in the middle of it. The provider is working hard to differentiate itself in a crowded market.

No Jitter - April 1, 2022

UCaaS & CCaaS Work Better Together

At Enterprise Connect 2022, attendees crammed into Blair Pleasant's presentation "UCaaS Plus CCaaS: What's Real, What's Hype, and What's Next” to hear the overarching theme—the future vision is for agents, supervisors, subject matter experts, and customers to collaborate via voice, text, or video to solve a customer problem and use team collaboration tools to form a virtual team. A panel of subject matter experts including Sanjay Srinivasan, SVP & chief technology architect, Vonage, joined No Jitter contributor and COMMfusion president Pleasant to discuss key use cases and benefits of integrated UCaaS/CCaaS.

UC Today - March 25, 2022

Vonage Enhances UCaaS and CCaaS Video

Vonage has upgraded its UCaaS and CCaaS video platforms so users can seamlessly switch to a video meeting with one click. Users of the vendor’s UC offering, Vonage Business Communications (VBC), can escalate calls to video from web-based apps such as spreadsheets or project plans through an embedded dialler powered by Vonage’s APIs. Meanwhile, users of Vonage’s CCaaS platform, Vonage Contact Center (VCC), can escalate interactions to video within platforms such as Salesforce, Microsoft Dynamics, ServiceNow and Zendesk.

Call Centre Helper - March 22, 2022

Vonage Strengthens Conversational Commerce Offering with Video Capabilities

Vonage has announced that it has strengthened its Conversational Commerce application with new video capabilities and integrations for a more engaging retail experience. This new enhancement to Vonage’s Conversational Commerce application will enable brands to seamlessly invite buyers to a live video interaction with an in-store associate or customer service agent.

BioSpectrum Asia - March 7, 2022

Healthcare in the Post-COVID Era: Accessible, Rapid and Tech-Driven 

Telehealth services appear poised to remain a robust option for care. As continuous innovations and the latest technologies, especially those powered by AI, become available, the immense potential exists for healthcare providers to further improve access, quality and affordability of healthcare and tap into telehealth’s $100 billion market opportunity.

CX Today - February 23, 2022

CX From Anywhere: CX Today Expert Round Table

Five contact center experts, including Tim Kimber, Product Marketing Director at Vonage, discuss how companies can deliver better customer experiences from remote environments.

Raconteur - February 18, 2022

Seven Key Steps to Improving the Digital Customer Experience

Country manager of UK and Ireland, Matthew Parker from Vonage, a global business cloud communications leader, shares his thoughts on the key lessons from the recent ‘Reimagining digital customer experience and brand engagement’ roundtable event.

Call Centre Helper - February 16, 2022

What are the Main Call Centre Pain Points and How Can They Be Solved?

A panel of experts, including Vonage’s David Evans, give their opinions on the main contact centre pain points and provide suggestions on how to solve them.

The Fast Mode - February 10, 2022

Beyond the Cloud: The Future of Data Networking - Telecom Trends and Predictions

COVID-19 has upended the way we work and transformed how companies engage  with their customers. Businesses accelerated their digital transformation, adopting a wide range  of  digital channels - video chat, chatbots, app-based messaging and calling - to reach their customers. For many, changes that had initially been deemed “temporary”, quickly became  permanent. One of these is how crucial customer experience  (CX) has become for business growth and continued success.

Channel Futures - February 10, 2022

Online Marketplaces: Threat or Opportunity for the Channel?

The rise in online marketplace activity will see an increased value exchange between vendors and the channel. That’s according to Adam Wilson, strategic partner director at cloud communications vendor Vonage. “While vendors may be getting closer to the customer and the consumer segments, they cannot be everywhere and satisfy a business’ every need,” he says. “As long as the channel adapts and the vendor remains willing to trade with the channel, the technology will get in the hands of joint customers on a far broader scale and will be adopted far sooner.”

Call Centre Helper - January 31, 2022

The 26 Principles of Good Customer Service

A panel of experts including Vonage’s David Evans shares examples of the principles that underpin the delivery of good customer service.

The Sunday Times - January 28, 2022

A Road Map to Digital Customer Experiences

“Customers want to be communicated with through their channel of choice,” Matthew Parker, country manager for the UK & Ireland at Vonage says. That has led to an increase in choice for Vonage’s partners around WhatsApp messaging, online chats, video calls and more. The greater variety of channels, the better the digital customer experience is.

TechRepublic - January 26, 2022

VIRA Joins the Call on WhatsApp to Combat Vaccine Disinformation

Vonage, Johns Hopkins and WhatsApp have combined forces to get accurate vaccine information to users of the popular app. VIRA, the Vaccine Information Resource Assistant, started out as a web-based chatbot.

UC Today - January 21, 2022

UC Top UC Vendors majoring in Healthcare in 2022

Innovating in both UCaaS and CPaaS environments, Vonage is a rapidly growing and well-known communications provider in the digital age. The highly flexible and customisable ecosystem offered by Vonage is perfect for the ever-changing healthcare landscape. Vonage connects medical experts with patients for telemedicine care through voice, video, SMS, and chat. The company can also enable internal and external collaboration for teams. Vonage healthcare solutions are naturally HITRUST and HIPAA compliant – crucial for the healthcare landscape. The technology also comes with extensive access to APIs and integrations, so teams can build out the complete communication and productivity stack they need.

IoT World Today - January 13, 2022

Top 10 IoT Products of 2021

As the old analyst’s adage goes, sometimes you’re best following the money. That’s the case with Ericsson’s $6.2 billion Vonage purchase in November, which demonstrated the market opportunity for 4G and 5G voice capabilities that integrate into telco infrastructure. In a world of 8 billion connected devices, Ericsson believes Vonage’s slate of voice and video-over-the-internet APIs — not to mention the developer’s ecosystem —will drive growth for its enterprise cloud division in the years ahead. 

Call Centre Helper - January 18, 2022

The Equalizing Power of Cloud Communications for SMEs

David Evans at Vonage discusses the equalising power of cloud communications for SMEs, and explores how there’s no doubt that the COVID-19 pandemic has forced businesses of all sizes to drastically rethink their approach to digital transformation.

No Jitter - January 12, 2022

Vonage Explains Why Video is Here to Stay

In November, Vonage released its 10th Global Customer Engagement Report, surveying 5,000 consumers from 14 countries about how COVID-19 changed their traditional methods of communication and which methods had become routine during lockdown and quarantines. No Jitter recently spoke with Joy Corso, chief marketing officer, Vonage, to learn what’s driving increased demand for digital channels and the impact of video chat on customer service.

Strategic CIO - December 21, 2021

Why It’s Important To Nurture Developers

Every company is a technology company on some level today, says Sanjay Macwan, CIO of Vonage, a Holmdel, New Jersey, company that provides unified communications, contact centers and programmable communications APIs, built on a cloud communications platform. He argues that a key to getting your tech right is nurturing the developer community.

UC Today - December 21, 2021

Fuze, LogMeIn and Vonage Execs on the Trends That Surprised Them in 2021

What will be the biggest collaboration challenges for businesses in 2022?

“Hybrid work and omnichannel messaging to provide an effortless customer experience. In 2022, omnichannel, messaging-first customer engagement will no longer merely be a customer want but a requirement for a customer experience that enables businesses to thrive and grow. This means that companies must provide a seamless, frictionless transaction no matter which channel a customer has selected. To provide this level of customer engagement in a hybrid-work environment, communication must be more deliberate, informed and efficient. Video calling is a key part of that deliberate communication which is attributed to sophisticated data compression and transfer.” -  Savinay Berry, EVP Product & Engineering, Vonage

HealthIT Answers - December 16, 2021 

Vonage Provides Insights for HealthIT readers on HIPAA Compliance and an Integrated Design for Continuity of Care

The way the world seeks – and provides – medical care has forever changed. The healthcare journey no longer begins and ends in the waiting room. For many, it now starts at home, whether you’re in the same town as your healthcare provider or halfway around the world. Thanks to advances in technology, such as video and messaging APIs and other features that make it possible to maintain HIPAA cloud compliance, telehealth is empowering patients to consult with healthcare professionals from virtually anywhere. Telehealth is now not only an acceptable channel, but also the preferred way for many patients to interact with their doctors through any number of means, including video, voice, and messaging.

APM Digest - December 15, 2021

2022 Application Performance Management Predictions

“After the last two years, even the laggards in the industry now understand the value of transforming their operations to digital first, whether its retail, transportation, energy, healthcare, or government. We'll continue to see an aggressive push towards creating a digital engagement strategy with customers, one which requires a 360-degree view of the customer and creates a seamless customer journey. Combine that with the concept of the Metaverse, and you'll start to see immersive customer engagement platforms emerging, which leverage AI, visual recognition, AR and other underlying technologies.” - Savinay Berry EVP, Product and Engineering, Vonage

DevOps Digest - December 15, 2021 

2022 DevOps Predictions

“APIs will enable the creation of applications by developers writing code (pro code), knowledge workers writing specifications (low code), and frontline workers just using the applications as needed. This will require abstraction of APIs into SDKs that are easy to deploy, regardless of domain. For example, a web developer should be able to easily use a video API. Hence, API solution kits by vertical will start to become more popular.” - Savinay Berry, EVP, Product and Engineering

MarTech Asia - November 17, 2021

Is the Rise of Conversational Commerce Unstoppable in Southeast Asia?

With an uptick in support queries across various communication platforms, the lack of integration of communication services is a huge gap among many organisations in the region, says Savinay Berry, Executive Vice President, Product and Engineering, Vonage, in this exclusive interview with MartechAsia.

Global Banking & Finance Review - November 16, 2021

Achieving Business Success in 2022 – Omnichannel Customer Engagement and Conversational Commerce

Savinay Berry, Executive Vice President, Product and Engineering, writes about how omnichannel, messaging-first customer engagement will no longer merely be a customer want but a requirement for an experience that enables businesses to thrive and grow in 2022. 

Branding in Asia - November 15, 2021

Vonage Study Points to Increased Use of Digital Channels for Consumers Worldwide

In Asia consumers have significantly increased their use of digital channels to engage with businesses and service providers since the outbreak of COVID-19 – 52 percent (retail & ecommerce), 51 percent (education), 49 percent (banking & finance), 46 percent (healthcare services), 43 percent (media, gaming & online dating) and 31 percent (transportation & travel).

Comms Business - November 11, 2021

The Next Generation of Contact Centers

Adam Wilson, strategic partner director, Vonage, outlines why long-term, trust-based partnership is the best way to ensure future success.

CX Today - November 10, 2021

Vonage: Pandemic Boosts Consumer Video Chat Preference

Cloud communications and contact centre company Vonage has announced the results of a new study into how consumers are engaging with companies in the COVID-19 era. The 10th Global Customer Engagement Report is based on a survey of 5,000 consumers from 14 countries and looked into how the pandemic has accelerated adoption of new communications channels.

Comms Business - November 4, 2021

Optimizing the Contact Center Experience for the Post-Pandemic Consumer

David Evans, head of product management, Vonage, outlines the innovations that will ensure contact centres are well placed to add value to the customer journey.

Forbes - October 25, 2021

Vonage Is On A Voyage To Web3 and The Metaverse With AI-Driven ‘Conversational Commerce’ Transforming The Online-Shopping Experience

Vonage, the New Jersey-based, cloud-communications technology company, is preparing to radically transform the way people shop by making it an amazing experience—rather than a chore. The tech company recently acquired, a software platform that enables brands to engage in dynamic real-life type of conversations with customers. 

Datatechvibe - October 26, 2021 

AI Is Transforming The Way We Communicate

In an exclusive interview with Datatechvibe, Sanjay Macwan, Chief Information Security Officer at Vonage, talks about how Artificial Intelligence (AI) enables flexible, contextually rich communication and the emerging trends shaping information security.

Call Centre Helper - October 25, 2021

The Future of Customer Communication

Tim Kimber discusses the growing trends in customer communication that may significantly impact contact center interactions. “The use of video in the contact centre will likely accelerate – in terms of customer support, “how-to videos” and answering frequently asked questions (FAQs). . . . As this continues, the unification of offline and online retail experiences will grow stronger, and video will be a key enabler in making that possible.”

eWeek - October 25, 2021

Vonage Adds Conversational Commerce with Acquisition of

Vonage is expanding its cloud application programming interface (API) communications portfolio with the acquisition of, a Singapore-based provider of omnichannel conversational commerce and customer engagement solutions.

No Jitter - June 1, 2021

Is it Time to Do Away with the Agent Title?

Vonage has built or acquired leading solutions for UCaaS, CCaaS, CPaaS, video, and AI. The result is a powerful collection of extensible applications. It offers its own solution for workstream collaboration and also integrates with both Slack and Microsoft Teams. For example, Vonage offers UCaaS customers a Smart Numbers feature, which allows any enterprise number (not just the agents) to be programmed for customized workflows that might leverage bots, translation, advanced routing, or other services.

Channel E2E - May 20, 2021

Vonage Revamps Partner Program for Strategic Growth

Cloud communications provider Vonage has introduced a redesigned channel partner program and a new partner experience portal as a part of the company’s strategic growth plan to accelerate channel efforts, according to a statement from the company.

UC Today - May 10, 2021

State of Play After the Pandemic

“While the challenges in 2020 have lessened, they have changed the way the world works forever” said Jim Regan, Vonage Channel Chief. “The pandemic demonstrated the critical need for organizations of all sizes to enable remote work, which in turn means our partners’ customers rely on our products and services to keep their employees connected.“ 

Channel Futures - May 10, 2021

IDC Names Sizzling Twilio, Vonage Market Leaders in CPaaS

IDC says Twilio, Vonage, MessageBird, Sinch, Infobip and Bandwidth are market leaders in communications platform as a service (CPaaS). The research firm just released its worldwide 2021 assessment of  CPaaS vendors.

No Jitter - April 14, 2021

Vonage Adds Video Engagement to Contact Center Platform

Today Vonage takes center stage with the announcement of newly available visual engagement, AI, and omnichannel features for Vonage Contact Center (VCC). The new contact center capabilities are in line with the product strategy put in place by CEO Rory Read after he assumed the leadership role in June 2020. 

ZDNet - April 14, 2021

Vonage Adds Video Engagement to Contact Center Applications

Vonage has updated its Vonage Contact Center suite with video engagement, omnichannel chat, external routing for messages and cases and virtual assistants. The effort for Vonage highlights how the company has evolved from its voice over IP days to become a communication as a service provider.

UC Today - March 26, 2021

Do You Know the Importance of Sales Engineers?

“Moving organisations to the cloud can be a very technical sale” said Darren Smith, SVP Service & Solutions at Vonage. “It’s not always the case, but when you are trying to address the needs of an organisation across multiple cites or multiple geographies, there can be a lot of functional requirements that need to be understood and tested against your own capabilities, especially when the business is moving away from an on-premise solution”

Security - March 26, 2021

How to Digitally Transform Your Enterprise - Securely

By Sanjay Macwan, CISO

The way we worked pre-pandemic is likely forever changed. The events of the last several months have highlighted the importance of robust communication and collaboration tools for businesses to ensure their employees can connect with each other and with their customers from anywhere, at any time - no matter what.

Frontier Enterprise - March 25, 2021

Kakao Picks Vonage to Secure KakaoTalk Against Fraud

South Korea-based mobile services provider Kakao has chosen Vonage to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Kakao is using Vonage’s Number Insight Advanced API to authenticate new users of the KakaoTalk instant messaging mobile application before sending them a verification PIN code via SMS to enable registration. 

Capacity - March 8, 2021

International Women's Day 2021 - Equity vs Equality

"Each individual influences their company’s culture, and we all have a personal responsibility to foster fairness and inclusion,” shares Susan Quackenbush, chief human resources officer at Vonage. “When we respect each other and work in an environment that upholds fairness and inclusion to the highest standard, we enable everyone around us to be their best selves. We can communicate, listen to each other and respect one another.”

Channel Partners - February 25, 2021

Vonage: New Channel Chief, Big Growth Plans

Vonage comes into 2021 blazing with a new channel chief and some new initiatives on tap for its partner program. Here, Vonage channel chief Jim Regan talks with Channel Partners and Channel Futures editorial director Craig Galbraith about his vision for the program, goals for growth, and the message he has for partners his company interacts with at Channel Partners Virtual, March 2-4.

DigiconAsia - February 25, 2021

Overcoming last-mile locked-box delivery barriers with APIs

Said Sunny Rao, Vonage’s Senior Vice President: “We understand the challenges faced by businesses in our region to seamlessly communicate with their customers. Vonage has been able to help PopBox Asia create a richer, more engaging customer experience through simple, reliable multi-channel messaging, while meeting the increased demand in parcel deliveries amidst the pandemic.”

UC Today - February 24, 2021

Unified Communications & UCaaS Round Table 2021

Brian Gilman, VP, Product & Solutions Marketing, Vonage spoke about the accelerated pace in digital transformation in a bid to enable remote work and business continuity. It wasn’t just about connecting globally distributed sites at a time when business travel was impossible – customers, too, wanted newer communication channels and interconnectivity between them.  

Call Centre Helper - February 24, 2021

A Checklist for Implementing… Speech Analytics

Tim Kimber, Vonage: “To gain more insight from your speech analytics system, it should integrate with your CRM data to better identify improvement areas. Transcribed calls can be automatically logged into your CRM platform and, associated with contacts, cases, and custom objects, will enable you to prioritize key insights. With these key insights, you can drill down into ineffective conversations and pick out the most effective ones.”

The Fast Mode - February 24, 2021

Key Trends Shaping the Future of Business-Customer Relations

By Sunny Rao, SVP Global Sales, Vonage 

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring online and social channels rather than visits to malls, restaurants, or the doctor. This has resulted in customer channel fragmentation, as customers use an endless array of tools to ask companies questions, search for information, or buy products. But customers still expect seamless, uninterrupted communication - and the customer is always right.

E27 - February 12, 2021

Asia has the Highest Share of Frustrated Consumers. Here’s How Brands can Enhance Customer Communication

By Sunny Rao, SVP Global Sales, Vonage

COVID-19 has significantly changed the way customers communicate. Now accustomed to social distancing and movement restrictions, customers are communicating from the comfort of their homes, preferring online and social channels rather than visits to malls, restaurants or the doctor. This is driving a communications revolution across industries and modes of communications, changing how businesses; both large enterprises and startups, communicate internally, as well as how they interact with, sell to and support their customers. 

Call Centre Helper - February 10, 2021

Using Cloud to Improve Customer Satisfaction

Vonage discusses how to improve Customer Satisfaction (CSAT) in the contact centre with the help of cloud technology. Today’s enterprises can take their customer experience (CX) performance to a new level by integrating a unified communications and contact centre system. Yet many companies rely on disparate forms of communication, from email, phone, and instant messaging to videoconferences and third-party messaging apps.

Call Centre Helper - February 1, 2021

Customer Service AI: Where Are We Now?

Tools are developing quickly that allow bots to remember the history of a conversation, but perhaps only the last 2 or 3 ‘exchanges’, and these are still heavily script-driven, which means they can get very complex. Yet, according to Noam Mor, an AI Conversation Design Team Lead at Vonage, this is not enough. “An AI Virtual Assistant should understand the context of a conversation, through information that is collected in the early stages of a call, and then reuse it later on, if necessary,” says Noam.

Comms Business - February 2, 2021

The Rise of Call Recording

Adam Wilson, regional channel manager for EMEA at Vonage, said AI and machine learning have been at the forefront of innovation within this space, and we can expect to see new applications aimed at providing an enhanced customer experience in 2021. “Call sentiment analysis has been a particular area of focus, especially during the lockdowns where reduced in-person contact has resulted in an increase in phone calls. This technology allows AI to interpret the sentiment and tone of a call and to ensure it’s escalated via the correct resolution pathway.”

PR Daily - January 22, 2021

Top Women in HR Awards Honorees

Ragan's 2020 Top Women in HR Awards honorees, including Sue Quackenbush, CHRO at Vonage, are exceptional female professionals who are leading the charge when it comes to performance management, diversity and inclusion, organizational development, talent recruitment and retention, training and development, corporate leadership and so much more.

Comms Business - January 18, 2021

Meeting Public Sector Needs

Adam Wilson, regional channel manager for EMEA, Vonage, pointed out how becoming an authorised supplier varies globally across locale and service type. “In the UK, public sector procurement is conducted through the vehicle of the Crown Commercial Service (CCS). The CCS supports the public sector to achieve maximum commercial value when procuring common goods and services, from central government departments outward.”

FutureCIO - January 18, 2021

Wall Street English to Leverage Vonage for Online Classes

One private educational institution catering to the working population, Wall Street English, is upping the ante to meet the influx of courses delivered online.

With the launch of its digital classroom platform, it has embedded the Vonage Video API into its platform to enable students and teachers to have live, engaging and interactive video classes, creating an environment similar to an in-person classroom experience. The company said the platform lets students interact with their teacher and fellow students like they would in a traditional classroom.

Frontier Enterprise - December 28, 2020

bellFace rings up Vonage to power video calls

bellFace, providing online sales systems in Japan, has engaged Vonage to power its video call solution. 

CNBC - December 17, 2020

Will Business Travel Return to Normal with Covid Vaccine? Top Executives are Split: Survey

“The way we worked pre-pandemic, including business travel and the need for face-to-face meetings, is likely forever changed,” says Sanjay Macwan, Vonage chief information security officer and a member of the CNBC TEC, citing the uptake by more businesses of programmable video capabilities via APIs, which can be easily embedded within existing applications to replicate the value of in-person interactions.

MarTechSeries - December 16, 2020

Vonage Powers Carbyne Next-Generation Emergency Response System

Vonage is powering an intelligent emergency response system for Carbyne, a public safety technology company. Leveraging Vonage SMS and Messages APIs, Carbyne’s platform enables live communications between first responders and Emergency Call Centers (ECC), and those in need of emergency assistance.

Business Express - December 10, 2020

The Global Shift to Video Communications

By Omar Javaid President, Vonage API Platform

The effects of COVID-19 continue to be felt worldwide and organisations are being forced to adapt to survive in an ever-changing landscape. We are seeing a secular shift in the way businesses need to operate. This shift is driving a communications revolution across all industries and modes of communications — video, voice, messaging, email and verification. 

UC Today - December 3, 2020

The 12 Predictions of Christmas

Vonage SVP of Product Management, Ron Maayan, discusses the importance of AI in the contact center today, in 2021 and beyond.

AiThority - December 3, 2020

Vonage Partners With QU-In To Power Virtual Queuing Capabilities

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with virtual queuing platform QU-in to enable a safe and healthy way for consumers to navigate social distancing guidelines and limit the risk of exposure in the COVID era.

UC Today - December 2, 2020

Talking AI Contact Centre Automation with Vonage

Along with richer data and context for agents, AI extends self-service options via Intelligent Virtual Agents (IVAs), bots, and more. Ron Maayan, SVP, Product Management, Vonage, said the gains of using AI in the contact centre are unmatched and serve to streamline formerly time-consuming tasks for customers as well as free up agents so they can focus on more complex matters. 

Comms Business - December 1, 2020

On the horizon

Adam Wilson, regional channel manager for EMEA at Vonage, also pointed to these technologies. He said, “We’re at the very beginning of a huge market-wide communications revolution, a secular change in how business gets done. It is now fundamental for companies to stay connected to employees and customers from anywhere, through whatever channel they choose – video, voice, messaging, email and chat. Businesses of all sizes will be challenged to differentiate and deliver personalised engaging experiences as customer demands grow for virtual experiences that deliver real connections.” 

Light Reading - December 1, 2020

Eurobites: Ericsson's 5G blows into Greece with WIND Hellas

Vonage, the cloud-based business communications company, has teamed up with Dutch software firm Yameo to offer Yameo's customers customizable video offerings powered by the Vonage Video API. One such customer is Dekra, a vehicle inspection company based in Germany, which is using the Vonage Video API to power its i2i remote inspection tool. 

AiThority - December 1, 2020

Vonage And Yameo Announce Strategic Partnership

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced a strategic partnership with Yameo, a software company based in the Netherlands. With over 15 years of experience in IT development, support, and maintenance for clients around the world, Yameo creates extended IT systems tailored to a business’s individual needs from back- and front-end solutions to mobile applications.

TalkingPointz - November 30, 2020

TalkingHeadz Podcast with Rory Read, CEO of Vonage

In our effort to get to know Rory we cover a lot of ground in this podcast. We cover his journey to Vonage including IBM wingtips and appreciation for art. We cover the PC world including Lenovo, Dell, AMD, and VMware. Vonage is looking to sell off its consumer business, so we asked him what he  really thinks about consumers. Oh yeah, we also get into Vonage a bit.

Comms Business - November 26, 2020

“Businesses have accelerated their digital transformation at an unprecedented pace.”

Adam Wilson, regional channel manager for EMEA at Vonage, spoke to Comms Business about the key differentiators in customer experience, shifting customer needs, and the company’s Salesforce integrations. 

CMO - November 25, 2020

Fisher & Paykel ups customer service ante with fresh tech

The appliances brand is rolling out Vonage’s cloud communications offering to improve the way it manages customer service and support across Australia, New Zealand, Singapore, the UK and the US. Vonage Messages API will be adopted to provide instant maintenance support notifications via SMS to customers to enhance post-sales service including confirmations and reminders on technician appointments. This will be embedded into Fisher & Paykel’s operational platforms so customers can access self-service tools to cancel or reschedule appointments. 

No Jitter - November 25, 2020

The Need for Speed in UCaaS

Old features never die, and neither do their support costs. This message came across in a recent conversation I had with Sanjay Macwan, SVP, and CISO at Vonage. He explained that one of the biggest challenges for a modern provider is testing. “Vonage operates global services for UCaaS, CCaaS, and CPaaS that are updated continuously. Customers and partners expect seamless updates. “We can’t test just the new features,” Macwan said. “Everything gets tested with every update.” That includes features, APIs, and compatibility with every supported phone and session border controller (SBC). 

Telecom Ramblings - November 25, 2020

T-Day Bytes: Hawaiki, Ciena, AMS-IX, Vonage, Kao Data

Vonage has picked up a global enterprise customer for its Messages API technology. Fisher & Paykel will be using the technology to support its global appliance manufacturing business via instant SMS notifications and post-sale services. Fisher and Paykel is based in New Zealand, but operates in 30 countries worldwide with a significant presence in Italy, Thailand, and Mexico. 

TMCNet - November 24, 2020

Fisher & Paykel Picks Vonage for Global Customer Support

For global appliance manufacturer Fisher & Paykel, the need grew for self-service options and better communications options for its customers in Australia, New Zealand, Singapore, the U.K., and the U.S. drove the selection of cloud communications provider Vonage to help accelerate its digital transformation and drive customer service communications.

Forbes - November 23, 2020

How Will You Be Using Video in Your Customer Experience Mix in 2021?

I also wondered why more companies were not doing more with video, particularly when it comes to delivering a better service to their customers. Fast forward to 2020, and over the last few months, we have seen an explosion in the use of video. In fact, Vonage found in a recent piece of research, that two-thirds of consumers worldwide are video chatting more now than they were just 7 months ago.

MarTech Series - November 23, 2020

Vonage Selected by Fisher & Paykel for Customer Service Communications

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom, and the United States.

Hotel Management - November 22, 2020

Hotelbeds selects Vonage for remote operations

Bedbank company Hotelbeds has partnered with cloud communications firm Vonage to operate remotely during COVID-19 with the Vonage Contact Center. Hotelbeds contracts, connects and distributes a differentiated portfolio of more than 180,000 properties across 185 countries along with ancillary services such as transfers and activities to travel agents, tour operators, points redemption schemes and airlines. 

AiThority - November 19, 2020

Volteo Digital Names Vonage Partner Of Choice To Power Enhanced Customer And Contact Center Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational ServiceNow Elite partner Volteo Digital as a strategic partner of choice to provide its enterprise customers with contact center capabilities. With Vonage Contact Center for ServiceNow, Volteo Digital and ServiceNow customers will have access to customized agent, employee, and customer workflows that deliver great experiences and unlock productivity. 

Call Centre Helper - November 19, 2020

Hotelbeds’ Contact Centre Handles the Challenges of a Global Pandemic

Hotelbeds has revealed it has better served its global customer-base while operating remotely with the Vonage Contact Center during COVID-19. Hotelbeds is the world’s leading bedbank. The company contracts, connects and efficiently distributes a differentiated portfolio of more than 180,000 properties across 185 countries – plus ancillary services such as transfers and activities – to leading industry partners including retail travel agents, tour operators, points redemption schemes and airlines. 

Comms Business - November 19, 2020

Rewarding excellence: The benefits of delivering great customer experiences

Customer experience (or CX for short) has come a long way since the days of local in-store shopping and limited options. Modern customers expect businesses to provide 24/7 access to personalised services and help, with contact options ranging from email, social messenger, SMS or phone call to suit individual preferences. There’s a strong correlation for companies that offer a superior customer experience with profitability and market success, and this is born out by research. By Adam Wilson, Regional Channel Manager, EMEA, Vonage

TMCNet - November 17, 2020

Vonage Chooses Spain's Evolutio to Resell Vonage Contact Center

Cloud communications solutions provider Vonage recently announced a strategic reseller partnership with Evolutio, a leading provider of cloud-based services across Spain. The agreement will see Evolutio reselling the Vonage Contact Center product in Spain. 

UC Today - November 18, 2020

UC Trends 2021 – Omar Javaid, President, API Platform, Vonage

UC Today's Rob Scott hosts Omar Javaid, President, API Platform, Vonage in conversation spanning the outlook for the CPaaS market in 2021 - trends, tools and innovations on the horizon. 

MarTech Series - November 17, 2020

Vonage Partners with MODRON

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Australian legal tech startup MODRON to power its online video consultations and mediation services.

Telecom Reseller - November 13, 2020

Vonage Partners with Feros Care to Provide Social and Telehealth Solutions

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has enabled aged care and disability support provider Feros Care to provide video telehealth solutions to its clients powered by Vonage. 

UC Today - November 11, 2020

COVID-19 has Brought Niche Markets to the Vanguard

From contact centers to telehealth visits with doctors via video chat, the cloud communications landscape is permanently altered because of the pandemic. This is the context in which I met with Vonage VP of Product and Solutions Marketing, Brian Gilman. We sat down to discuss vertical markets in the business cloud space and how they have evolved throughout the COVID age.

No Jitter - November 2, 2020

Attention Class, Time to Launch Your Vonage Video

Education technology provider Top Hat uses Vonage Video API to support video streaming and lecture recording capabilities.

Diginomica - October 29, 2020

How the U.S. leading suicide and crisis hotline for LGBTQ youth is surviving the pandemic with a little help from its Big Tech friends

Vonage and Salesforce are helping The Trevor Project volunteer counselors work safely from home to help youth in distress during the Covid crisis.

AiThority - October 26, 2020

Top Hat Chooses Vonage To Power Video Capabilities For Its Widely Adopted New Higher Education Teaching Platform

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by industry-leading education technology provider Top Hat, to embed programmable video capabilities into its active learning platform for higher education. With the Vonage Video API, Top Hat enables educators to keep students engaged with real-time video lecture streaming and access to recordings of class meetings, facilitating improved connections and learning experiences inside and outside the virtual classroom. - October 22, 2020

Is Your Contact Center Ready for the Post-COVID Age?

Nobody can deny the remarkable impact of the global pandemic on digital transformation (DX). The unprecedented crisis which almost halted organizations in its footsteps pushed them to shun legacy tech in favor of SaaS apps and the cloud. Now that business processes are getting a DX boost, Rodolpho Cardenuto, President of Applications Group at Vonage, says it is the contact center’s turn in the spotlight. He posits cloud-based unified communications tools, paired with CRM can drive deeper  customer relationships, improve employee experience and business outcomes in contact centers.

Contact-Centres - October 22, 2020

Survey Reveals Changing Consumer Behaviours In The COVID Era

Vonage have released a new report—”COVID-19 Reshapes the Global Customer Engagement Landscape”—detailing changing consumer preferences and behaviours and how businesses and service providers need to transform their customer engagement strategies to become more agile and adapt to changes driven by the COVID era.

MediaPost - October 22, 2020

COVID-19 Drives Decline In Customer Preference For Email: Study

Email is holding up as a communication medium. But it has slipped slightly from the beginning of the year, according to COVID-19 Reshapes The Global Customer Engagement Landscape, a study from Vonage, working with Market Knowledge Online.

Call Centre Helper - October 22, 2020

New Survey Reveals Changing Consumer Behaviours in the COVID Era

Vonage have released a new report—”COVID-19 Reshapes the Global Customer Engagement Landscape”— detailing changing consumer preferences and behaviours are changing.The report also investigates how businesses and service providers need to transform their customer engagement strategies to become more agile and adapt to changes driven by the COVID era.

Telemedia Online - October 21, 2020

The new unified communications paradigm is here

Why do I say that? Because according to research by Vonage, use of video to communicate with brands has risen by 43% – total use of video calling among the population has grown 14-fold since January – while there has been a 25% rise in voice calls to business. SMS, however, has dropped, in a B2C context, by 23%.

Engage Customer - October 21, 2020

Businesses need agility in face of changing customer behaviours says new research

The report “COVID-19 Reshapes the Global Customer Engagement Landscape”  follows the January 2020 Vonage Global Customer Engagement Report, and captures unique insight about consumer communications preferences in the age of COVID-19 compared to pre-COVID preferences. Key findings demonstrate that the pandemic accelerated the adoption of newer communications channels while increasing fragmentation in channel preferences, especially in the ways that consumers interact with businesses and service providers.

Telemedia Online - October 21, 2020

Video chat up, SMS down as consumer preferences for communicating with businesses evolves

Use of video comms has risen 43% globally and voice calls are up, while SMS has dropped off by 23% as the ways people want to talk to businesses evolves through the pandemic. So says Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, in a new report—”COVID-19 Reshapes the Global Customer Engagement Landscape“— which details  changing consumer preferences and behaviours in the COVID era.

Global Banking Finance - October 20, 2020

Everything you need to know about APIs for business

If your work brings you into close proximity with technology, chances are that you’ve come across APIs. Like many of the tech acronyms we hear –  DNS, VOIP, SaaS – APIs fall into a category of terms that most of us would consider best left to the IT department. However, APIs are a vital tool for any tech-enabled business, and a basic understanding of them at management level can help to drive sales, increase customer satisfaction, and improve the user experience. Contributed by Omar Javaid.

UC Today - October 6, 2020

Top 10 Contact Centre Influencers to Follow in 2020

Noam Fine, Head of AI Applications at Vonage, is an entrepreneur, and an innovator, dedicated to improving customer and brand experiences around the world. As the forward-thinking head of Vonage’s AI applications, he contributes to the Vonage’s ever-evolving strategy for intelligent technology and customer service.

UC Today - September 29, 2020

Promoting the new Normal Means Disruptive Software Development

Sagi Dudai is Vonage’s Chief Technology Officer, and could be the most passionate individual I’ve ever met when it comes to high developer output. He said the development team over at Vonage takes an assertive path when it comes to product advancement, and COVID-19 has helped to speed that along.

Telecompaper - September 29, 2020

Vonage to deliver cloud services through G-Cloud 12 framework in UK

Cloud communications company Vonage has been appointed a supplier of cloud services on G-Cloud 12 procurement framework in the UK

Marketing Communication News - September 23, 2020

Lucky Generals and Vonage deliver straightforward communications in far from straightforward times

Vonage continues pushing its message of straightforward business communications in its next round of work by Lucky Generals New York – three new ads all filmed in Uruguay under COVID-19 restrictions. The three films focus on Vonage’s Video APIs, which have become an even more important product for the business in the current remote and virtual working world. The Vonage API Platform brings unique value to enterprise customers by providing the ability to integrate multiple communications channels into applications, products and workflows – easily and at scale.

MarTech Series - September 22, 2020

Frost & Sullivan Names Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Provider

For the second year in a row, Frost & Sullivan has named Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, as the Asia-Pacific Communications Platform as a Service (CPaaS) Provider of the Year.

TalkCMO - September 18, 2020

Vonage and Xede Partner to Accelerate Digital Transformation

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Salesforce consulting partner Xede Consulting Group has chosen Vonage as its preferred partner for contact center opportunities. Leveraging Vonage Contact Center for Salesforce, Xede now has new capabilities to help their clients transform the way they connect and engage with their own customers.

UC Today - September 16, 2020

Vonage Offers Microsoft Dynamics 365 Integration

Vonage, a market leader in the communication market, recently announced an update for its Vonage contact centre customers. Vonage Contact Centre for Microsoft Dynamics 365 will give businesses working in the Microsoft ecosystem an opportunity to unlock personalized customer engagement solutions within their cloud-based solution.

AiThority - September 15, 2020

Simplus Partners With Vonage To Fuel Digital Acceleration For Enterprises

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Simplus, an industry leader in lead-to-cash implementations, has partnered with Vonage to provide its customers with communications APIs and contact center capabilities. With this partnership, Vonage APIs and the Vonage Contact Center for Salesforce solution will enable Simplus’ enterprise customers to create enhanced customer experiences while increasing efficiency through Simplus’ advisory, implementation, data integration and change management services.

AiThority - September 11, 2020

Vonage Names Rinaldo Huriptyo VP And General Manager Canadian Markets

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has named Rinaldo Huriptyo as Vice President and General Manager of Canadian Markets for its Applications Group.

MarTech Series - September 10, 2020

Vonage Names Rinaldo Huriptyo VP and General Manager Canadian Markets

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has named Rinaldo Huriptyo as Vice President and General Manager of Canadian Markets for its Applications Group

Comms Business - September 7, 2020

Shifting from hype to reality

Adam Wilson, Regional Channel Manager (EMEA) at Vonage, explained his company’s opportunity lies in using the greater speed in transmission and lower latency capabilities of 5G to do just that. He said that 5G means “Vonage will be in a position to better implement and prioritise virtual networks to remote devices, required to deliver real-time applications such as video and voice over IP. Vonage and our channel partners will be able to deliver a more complete mobile experience, rich in high quality video and voice for example. This will bring more opportunity to the channel on the basis they position their consultancy services appropriately.”

Financial IT - September 3, 2020

Online Marketplace Carousell Chooses Vonage APIs for Fraud Protection and Enhanced Communications

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by Singapore-based online marketplace Carousell to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications.

MyCustomer - September 2, 2020

Ensuring Positive Results when Remote Working

The transition to cloud communications will only advance your business going forward as it gives you the ability to be flexible and adaptable, as well as yielding a host of benefits such as improved internal communications, customer experience, and productivity.

Times of Malta - August 28, 2020

Global Communications Platform Backed by Malta-based EBO and Vonage have joined forces to develop a multi-channel conversational solution that brings EBO’s virtual agent to the world’s biggest messaging app, WhatsApp, for the first time. The partnership combines EBO’s intuitive virtual agent with the powerful Vonage voice, video and messaging APIs to create seamless support journeys across any touch-point of the client’s preference, including Viber and Facebook Messenger besides WhatsApp.

AiThority - August 20, 2020

MondayCall Chooses Vonage As Its Preferred Contact Center Partner

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Salesforce consulting partner MondayCall has chosen Vonage as its preferred partner for contact center opportunities.

Enterprise Talk - August 18, 2020

Vonage Expands Collaboration with Microsoft and Launches Integration with Microsoft Dynamics 365

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365.

Channel Partners - August 14, 2020

Coffee with Craig and Kevin Episode No. 82: Vonage, Will Harris

Joining the guys to talk about Channel Partners Virtual is Vonage channel chief Curt Allen. The experienced veteran also offers an update on his company’s channel program and explains how Vonage’s product set has evolved. Furthermore, Allen offers a business perspective on the pandemic and what Vonage is doing to support its partners.

Linkando - August 13, 2020

Vonage and Linkando Expand Partnership

Linkando, provider of customized digital workspace solutions, expands its wide-ranging partnership with Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation. This partnership deepens the integration of audio and video conferencing functionality within Linkando Workspace Builder using Vonage’s technology.

Seeking Alpha - August 13, 2020

Vonage to power VR solutions for Spacely

Vonage will use its Video API to power the virtual reality solution for Japan-based Spacely, which offers its users solutions to create and edit 360-degree VR content. Vonage's solution will be embedded into the Spacely platform, allowing users to upload panoramic photos that can automatically be transformed into VR for such applications as showing locations and properties.

AiThority - August 13, 2020

Vonage To Power Cloud Software Provider Spacely’s Virtual Reality Solutions

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is to power Japan-based virtual reality (VR) cloud software provider Spacely’s 360-degree VR solutions over video. Spacely enables users to easily create, edit, and effectively use 360-degree VR content.

ProgrammableWeb - August 11, 2020

APIs Can Offer a Frictionless Customer Experience Amid Crisis

It's clear that today, APIs are providing crucial services during a crisis. The ability to interact with companies and service providers is crucial for customers, and APIs allow that to happen without requiring physical interaction.

TechTarget - August 11, 2020

CPaaS industry growth driven by pandemic communications

Peloton Interactive Inc., the exercise equipment and media company, uses Vonage's CPaaS APIs to embed video, voice and chat into its UI. The integration, for example, enables Peloton's instructors to see a user in real time during an exercise session and provide feedback.

No Jitter - August 6, 2020

Are We Entering the Era of CPaaS?

In addition, “it’s not just process integration, it’s app integration,” Zeus Kerravala of ZK Research added. For example, he cited Peloton, whose application is built on Vonage’s APIs. “You couldn’t do Peloton using Zoom and [Peloton’s] interface [separately] and expect users to flip back and forth.” This ease of use is just as necessary in business applications as it is with a consumer product like Peloton, he added. “The ability to just embed video and embed chat, embed voice, greatly increase[s] productivity,” he said.

Seeking Alpha - August 5, 2020

Vonage taps Corso as chief marketing officer

Vonage has hired Joy Corso its chief marketing officer. She joins from Virtustream, where she held the same role; prior to Virtustream, she served in senior roles at companies including AMD, Raytheon and Iron Mountain.

Healthcare IT Today - August 4, 2020

MEDITECH EHR’s Approach to Telehealth – EHR Telehealth Series

The first EHR in our EHR Telehealth series is MEDITECH.  We were happy to sit down with Maureen Williams, Marketing Solutions Manager, Consumer and Physician Experience at MEDITECH to dive into the details of how MEDITECH is looking at telehealth.  We learn about MEDITECH’s integration with Vonage to create a seamless, embedded telehealth experience for their customer.

Comms Business - July 31, 2020

“Workers can even be more productive at home”: Vonage talks through its channel strategy

In this interview Adam Wilson, Regional Channel Manager at Vonage, gave Comms Business an update on Vonage activities and shares his current view in a market which is preparing to combat the Coronavirus.

Channel Partners - July 28, 2020

Top Gun 51 Profile: Aqeel Shahid, Vonage VP of Global Strategic Partners

Vonage partners have long benefited from Aqeel Shahid‘s extensive sales leadership experience in unified communications. Shahid is Vonage’s vice president of global strategic partners. He has more than 20 years of sales leadership experience in the software and communications field.

TMCNet - July 28,2020

Vonage Voyagers Takes Flight

Vonage unveiled Vonage Voyagers, a new developer champions program to assist the communications provider compile a team of eager experts to develop connected applications and spur the developer community forward.

Enterprise Talk - July 24, 2020

Vonage Launches Vonage Voyagers Developer Champions Program

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has launched a new developer champions program, Vonage Voyagers, to assemble a team of developers passionate about building connected applications and inspiring their communities.

Telecom Reseller - July 24, 2020

Catherine Boyce of Vonage Named to the 2020 CRN® 100 Rising Female Stars List

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, announced today that CRN®, a brand of The Channel Company, has named Catherine Boyce, Senior Channel Manager, to its 2020 list of 100 Rising Female Stars.

CommsBusiness - July 31, 2020

Workers Can Be Even More Productive at Home: Vonage Talks Through its Channel Strategy

In this interview Adam Wilson, Regional Channel Manager at Vonage, gave Comms Business an update on Vonage activities and shares his current view in a market which is preparing to combat the Coronavirus.

ProgrammableWeb - July 23, 2020

Vonage Launches Vonage Voyagers to Foster Developer Feedback and Community Growth

Vonage, a global cloud communication services provider, has announced a new developer program called Vonage Voyagers. This new program is intended to help build a developer community that provides the company with product feedback and user-generated content. To support this, Vonage is committed to providing this new community with increased support, in-depth training, and early access to APIs.

AIThority - July 21, 2020

Catherine Boyce Of Vonage Named To The 2020 CRN 100 Rising Female Stars List

Vonage announced that CRN, a brand of The Channel Company, has named Catherine Boyce, Senior Channel Manager, to its 2020 list of 100 Rising Female Stars. This exclusive list identifies extraordinary women who are helping to shape the future of the IT channel through their dedication, hard work, and innovation, positioning themselves as leaders and helping their organizations succeed. 

Hospitality Technology - July 20, 2020

Delivery Delivers for Domino’s

Its recent partnership with Vonage and its “programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the U.S.” is part of its overall strategy to invest and “get smarter” in the voice technology, said Lawrence, adding that customers can place orders now with their mobile phone using a voice assistant Dom.

Seeking Alpha - July 16, 2020

Vonage adds Zuora's Tzuo to board

"We are thrilled to welcome Tien to Vonage," says Vonage CEO Rory Read. "He brings a wealth of enterprise SaaS experience and subscription-based services expertise that will be important to our continued evolution into a world-class business SaaS company."

Nasdaq - July 15, 2020

Domino's (DPZ) Partners Vonage to Boost Digital Platform

Domino's Pizza, Inc. DPZ has collaborated with a global leader in cloud communications – Vonage Holdings Corp. (VG) – to improve reliability and customer services. Per the agreement, Domino's will leverage Vonage's unified communications solution and programmable voice capabilities to enhance customer experience and connect more than 6,000 franchise and corporate locations across the United States.

Call Centre Helper - July 14, 2020

Domino's Pizza Install a New Unified Communications Solution

Vonage has been chosen by Domino’s Pizza to drive communications for its network of franchisees and enable next-generation customer experiences. Domino’s, a leading national restaurant chain, will leverage Vonage’s unified communications solution and programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the US.

TechRepublic - July 14, 2020

Domino's uses Vonage cloud platform to make sure phone orders get through

According to the American Pizza Community, more than 50% of orders come in via digital channels. That means a significant chunk of customers are still picking up the phone to place an order. Domino's announced a new partnership with Vonage to route those calls through the cloud to improve reliability and increase customization.

Call Centre Helper - July 9, 2020

Vonage Helps Company Handle 250% Increase in Calls

Vonage announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Homeless Link is the national membership charity for organisations working directly with people who become homeless in England and Wales.

TMCNet - July 9, 2020

Vonage Pairs with AI Platform

Today, Vonage unveiled a new partnership with, a provider of AI-powered customer service tools that can now say its future-forward suite of virtual agents and more is supported by the Vonage Communications Services Platform.

Financial News - July 9, 2020

Homeless Link Calls Increase 250% During COVID-19

Vonage (Nasdaq: VG), a provider of cloud communications helping businesses accelerate their digital transformation, has announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center, the company said.

InfoQ - July 8, 2020

Microfrontends at Vonage - Yoav Yanovski at Vue.JS Amsterdam

Yoav Yanovski, senior technical manager at Vonage, recently presented at Vue.js Amsterdam 2020 the rationale behind moving from a monolithic front-end towards a micro-front-end architecture. Yanovski also detailed micro-front-end’s architectural options, the tradeoffs involved in each option, and the choices made at Vonage.

TechTarget - July 7, 2020

How to address a Microsoft Teams telephony integration

Telehealth services have become essential to doctor-patient communication as the COVID-19 pandemic closed medical offices to routine appointments. Vonage's strategy for cloud-based communications and contact center services puts the vendor in a strong position to address the growing telehealth vertical, Opus Research analyst Dan Miller wrote in a blog. Vonage has made several acquisitions over the last few years to build its portfolio, including API provider Nexmo in 2016, video API provider TokBox in 2016 and cloud contact center specialist NewVoiceMedia in 2018. The TokBox acquisition, in particular, strengthens Vonage's telehealth support, he wrote.

The Fast Mode - July 5, 2020

Vonage Powers Messaging Capability and Customer Support for Telekom Indonesia

The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service,, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.

Channel Drive - July 4, 2020

Vonage Appoints Curt Allen as Channel Chief to Accelerate Channel Program

Vonage, a global enabler in cloud communications helping businesses accelerate their digital transformation, has announced that industry veteran Curt Allen will join the Company as Senior Vice President and Channel Chief, effective July 13, 2020.

ProgrammableWeb - July 3, 2020

Vonage Messages API Sandbox Gives Developers Safe Environment to Test Applications

Vonage has announced that users of its Messages APITrack this API now have access to a sandbox environment to help develop their chat and messaging applications. Out of the box the sandbox will let developers link to WhatsApp, Viber or Facebook Messenger and start sending messages from a Vonage business number.

InfoTechLead - July 2, 2020

Nine9 taps Vonage to connect with clients

Vonage announced that Nine9, a Michigan-based talent organization for models and actors, has selected Vonage to connect with its applicants, clients and talent during the global health crisis. Nine9 is using Vonage to ensure real-time connections with its client base through multi-channel messaging. Nine9 is using the Vonage Messages API to send nearly 2 million SMS messages, notifications and alerts to its clients monthly.

NJBIZ - July 2, 2020

Vonage appoints industry veteran Allen as channel chief

Curt Allen will join the Holmdel-based company effective July 13.

Developing Telecoms - July 3, 2020

Telkom Indonesia taps Vonage for customer support and messaging

The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service,, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.

ProgrammableWeb - July 3, 2020

Vonage Messages API Sandbox Gives Developers Safe Environment to Test Applications

Vonage has announced that users of its Messages APITrack this API now have access to a sandbox environment to help develop their chat and messaging applications. Out of the box the sandbox will let developers link to WhatsApp, Viber or Facebook Messenger and start sending messages from a Vonage business number.

Telecom Reseller - June 30, 2020

Vonage Partners with Redox to Power Health Record Interoperability

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has entered into a strategic partnership with Redox, Inc., the leading integration platform for healthcare data exchange. Vonage and Redox will offer healthcare provider organizations private, embedded and customizable video capabilities, to build apps, share important medical data and connect securely with colleagues and patients.

Call Centre Helper - June 29, 2020

Vonage Launches New Virtual Assisstant

Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations improve customer experience and manage contact volumes. The announcement will be good news for many contact centres that have been hit hard by the COVID-19 outbreak, with Vonage’s Virtual Assistant being much easier to implement than most.

Directors’ Club - June 29, 2020

ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19

ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform.

Qnotes - June 26, 2020

News Briefs for 06.26.20

Vonage announced that longtime customer, The Trevor Project, has leveraged Vonage technology to transition to a full-time remote contact center during the COVID-19 crisis, ensuring uninterrupted operations for its life-saving suicide prevention programs. With Vonage Contact Center, The Trevor Project’s Lifeline counselors and operations staff can work safely from home, with the ability to securely and seamlessly counsel at-risk youth from anywhere.

UC Today - June 26, 2020

Vonage: Don’t Compromise Security, Use WebRTC

I sat down with Omar Javaid, President, API Platform Group, Vonage, in the company’s very-own virtual meeting space, Vonage Meetings, a platform jam-packed with collaboration features. We warmed up with the usual pleasantries, and quickly got down to business, eventually landing on the topic of video security and APIs. Video conferencing companies like Zoom have faced a lot of heat in light of unwanted intrusions known as Zoombombing, along with other security issues.

Directors’ Club - June 25, 2020

Vonage Enables Omnichannel Customer Experience for Koopid

Vonage has announced that Koopid, the next-generation, AI-powered customer experience orchestration platform, has chosen Vonage to grow their customer base and enhance customer experience at a time when customer experience is more important than ever.

Essential Retail - June 25, 2020

Covid-19: Mindful Chef selects Vonage to manage influx of new customers

Healthy recipe box provider Mindful Chef has selected a cloud-based contact centre solution from Vonage to help it handle the 450% increase in customers it has experienced since Covid-19. Since the end of March the company has been overwhelmed with new customers signing up for its delivered pre-portioned sustainably-sourced ingredients and produce from British Farms. The tie-up with Vonage will help it manage the increase in enquiries it now receives as well as enhance engagement with customer.

MediaPost - June 24, 2020

Koopid Chooses Vonage For Customer Experience Support

Koopid, an AI-driven customer experience platform, will use Vonage to power cross-channel integration. The new arrangement will help Koopid to provide “enhanced experiences for agents and customers alike as they continue to expand and scale their business,” states Omar Javaid, President, API Platform Group for Vonage.

Opus Research Blog - June 24, 2020

Vonage’s Cloud Platform Rises to New Demands of Telehealth

With a change in top executive officers, it’s time to take stock of the dramatic transition that took place at Vonage during Alan Masarek’s six-year tenure. Alan actively oversaw a series of acquisitions and major rebranding that transformed the company’s core business from residential telecommunications to be a force in cloud-based Communications Platform (CPaaS) supporting both Unified Communications (UCaaS) and Contact Centers (CCaaS). The greatest testimony to the success of his strategy and tactics is the success Vonage is having in the fast-growing world of telehealth.

DestinationCRM - June 19, 2020

Vonage Integrates with Zapier

Vonage, a  cloud communications provider, has integrated with Zapier, offering Vonage Business Communications (VBC) unified communications  and Vonage API users immediate access to more than 2,000 business applications and productivity tools.

Financial News - June 10, 2020

Smilebox, Vonage to Introduce Smilebox LIVE

Smilebox, a provider of animated online cards, invitations and slideshows, has announced the introduction of Smilebox LIVE conferencing tool in partnership with Vonage, a global business cloud communications leader, the company said.

No Jitter - June 9, 2020

Vonage CEO Masarek Steps Down, Dell Exec Takes on Role

Cloud communications provider Vonage this week announced that CEO Alan Masarek is stepping down and exiting the board, to be replaced in those roles by Rory Read, who joins the company from Dell.

AiThority - June 2, 2020

Insung Information Chooses Vonage to Power Smart Healthcare Solutions 

South Korea-based Insung Information, a leading healthcare solutions firm, has chosen Vonage, a global business cloud communications leader, to bring telehealth services to patients, medical professionals, and healthcare facilities in South Korea.

Security Boulevard - June 2, 2020

Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal®

In partnership with Vonage, PCI Pal®, the global provider of secure payment solutions, has implemented its cloud-based Agent Assist payment security solution with Pennon Water Services, to ensure all telephone-based payments are securely handled and comply with PCI DSS rules.

HCI Podcast - June 1, 2020

Growth and Opportunity for All with Internal Mobility

Susan Quackenbush, Chief HR Officer at Vonage, describes her organization’s internal mobility program and the impact it has had on engagement and retention. She shares ideas for how to establish internal mobility effort even with limited resources.

No Jitter - June 1, 2020

Accounting Firm Adds Crunch with Vonage Cloud

One of the touted benefits of getting communications services from the cloud is the ability to switch from one provider to another should the need arise. That benefit has proven of value to Crunch, a UK accounting software company that recently migrated from one provider to the next in part to strengthen the integration of Salesforce into its contact center. 

Tech In Asia - May 27, 2020

How COVID-19 Will Change the Future of Work

The Covid-19 pandemic has made today’s already complex business environment even more complicated. As businesses around the world adapt to a new normal – and with the virus seemingly here for the long haul – the future of work is set to change.

Financial News - May 26, 2020

Banca Transilvania Picks Vonage to Power its Digital Transformation

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking, the company said. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API.

AiThority - May 22, 2020

DocPlanner Group Chooses Vonage to Power Its Telehealth Service as Demand Grows in Light of Public Health Crisis

Vonage, a global business cloud communications leader, has announced that DocPlanner Group has chosen Vonage to power its telehealth service. With Vonage’s Video API, DocPlanner, the leading healthcare booking platform globally, will be able to offer doctors the best possible support throughout the COVID-19 pandemic.

TMCNet - May 22, 2020

San Bernadino County Completes Rapid Cloud Migration

The County of San Bernadino in California announced the selection of Vonage Business Communications (VBC) to support more than 2,000 employees from 12 office locations migrate to a WFH environment in less than 48 hours. With employee safety first and foremost, when COVID-19 truck and the county was tasked with taking operations home, its premise based PBX simply couldn’t support the shift. Within two days, the Vonage team had county offices up and running with Team Messaging, Vonage Meeting in addition to the full compliment of communications tools.

Fashion Industry Broadcast - May 22, 2020

From Surviving To Thriving: The Effects of Post-COVID-19 Society On Businesses And Citizens

In an article for UCToday, VP of Product and Solutions Marketing for telecommunications company Vonage Brian Gilman addressed the transformation of the workplace that will occur after COVID-19. Gilman explained how coronavirus has forced companies to consider the value of the virtual workplace.

Telecom Reseller - May 22, 2020

Vonage Wins Gold Stevie® Award For Web Redesign In American Business Awards®

Vonage (Nasdaq: VG), a global business cloud communications leader, has earned the Gold Stevie® Award in the 18th Annual American Business Awards®. Vonage was recognized for the redesign of its corporate website,, signaling the pinnacle of the Company’s recent brand revitalization.

InfoTechLead - May 20, 2020

Banca Transilvania selects Vonage to power transformation of banking

Vonage, a business cloud communications vendor, announced that Banca Transilvania has selected Vonage to power its digital transformation of traditional banking in Romania. Vonage offers communications APIs – including messaging, voice and video communication solutions – that enable agile enterprises to enhance their customer experience and realise new business outcomes at scale.

Forbes - May 19, 2020

3 Ways Vonage Can Help You Future-Proof Your Business Communications

Over the last five years, Vonage shifted far from its roots in residential telephony to become a global leader in business cloud communications. . Why? Because that is the future and it is paying off rather well for the company. On May 15, 2020, I spoke to Vonage’s CEO, Mr. Alan B. Masarek, and he shared three ways you can future-proof your business communications in the years ahead.

Seeking Alpha - May 18, 2020

Vonage moves San Bernardino County to cloud comms

Vonage Networks (VG +1.2%) has been chosen to provide cloud communications to California's San Bernardino County, a job entailing moving its staff and 12 locations to a remote work environment.

MarketWatch - May 16, 2020

Work-from-home productivity pickup has tech CEOs predicting many employees will never come back to the office

“We don’t believe that ‘office-less globally’ is in our company’s best interest to build strong company culture or long-term productivity. Like most things in life, the best answer is typically something that moderates between two extremes,” Vonage Holdings Corp. CEO Alan Masarek told MarketWatch via email. None of the company’s 2,400 employees will be required to come back to the office “until they are comfortable doing so.”

TMCNet - May 15, 2020

Vonage Contact Center for ServiceNow Unveiled

Vonage announced ServiceNow integration for Vonage Contact Center. Vonage Contact Center for ServiceNow supports agent and contact center success via customized workflows, contextual engagements and improved internal collaboration through a single platform.

AiThority - May 14, 2020

Vonage Launches Integration with ServiceNow

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.

CNBC - May 13, 2020

Worker monitoring tools see surging growth as companies adjust to stay-at-home orders

Reggie Scales, senior vice president of Vonage, has been using Prodoscore for two years to track his sales team and give them better feedback. It’s worked so well that he’s considering permanent changes to the way his sales operation works, he said.

Pulse 2.0 - May 13, 2020

Vonage (VG) Partners With ServiceNow (NOW) On Contact Center Capabilities

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agents, employees, and customer workflows for delivering great customer experiences and enhanced productivity. And enterprises have been digitally transforming and they are more reliant on mission-critical customer service and productivity tools to keep their employees and customers connected and working efficiently.

Bloomberg Technology - May 11, 2020

Alan Masarek Discusses Video APIs and Remote Work with Bloomberg

In this interview with Bloomberg, CEO Alan Masarek discussed the dramatic increase in usage of Vonage’s video services and the rise of remote delivery of services. Alan also shared his views on how trends for remote work and remote delivery of services are here to stay.

CRN - May 8, 2020

Vonage CEO: Off-The-Shelf Video Tools Are 'Wholly Inadequate' To Satisfy Remote Business Comms Needs

In the current work-from-home environment, secure, embedded communications that offer an integrated experience for businesses users is the only way partners should be selling to their customers now and into the future, Vonage CEO Alan Masarek tells CRN.

UC Today - May 6, 2020

Working in a Post-COVID-19 Society

I sat down with Vonage’s VP of Product and Solutions Marketing, Brian Gilman, to chat about what the workplace might look like in a post-COVID-19 society. The global health crisis may present an opportunity to enact real change for the future of work, he told me during our recent interview. Outside of the current necessity, when the crisis passes, there will remain certain benefits to remote work, like work/life balance, time saved that is usually spent commuting to-and-from work, and the ease of video meetings – the list goes on.

Campaign Live - May 5, 2020

Vonage uses 'jingles and ridiculous stock footage' to humanize b-to-b space

This is the first work from Lucky Generals NY since winning the business last fall.

Channel Partners - May 5, 2020

Vonage Combines Contact Center and Unified Communications

The communications suite includes Vonage Contact Center (VCC) and Vonage Business Communications (VBC). It can help businesses optimize customer communication, improve internal collaboration, customize their experience and maximize productivity. Mario DeRiggi is Vonage’s senior vice president of channel sales. He said partners can offer their customers a solution with a single interface that enables a “consistent, effortless user experience for superior business communications.”

NJBIZ - May 5, 2020

Vonage consolidates services to offer single customer support source

Holmdel-based Vonage on Tuesday announced an integration of its Vonage Contact Center (VCC) and Vonage Business Communications (VBC) bringing together everything needed for communication on one flexible cloud platform. Vonage says the single communications suite and integrated experience can help businesses optimize communications with customers and improve their internal collaboration, customize their experience and maximize productivity. Stand Alone

TMCNet - May 5, 2020

Vonage Unveils UC, Contact Center Integration

Vonage announced the seamless integration of Vonage Business Communications (VBC) and Vonage Contact Center (VCC), underscoring how impactful it is that Vonage owns the entire stack. "At Vonage, we know that a siloed system can't compare to a single, proven communications provider," said Jay Patel, Chief Product Officer for Vonage. "With our integrated experience, we have transcended the boundaries of internal and external communications with one single interface for a consistent, effortless user experience for business communication."

New York Times - May 1, 2020 

U.S. Tech Company Vonage Bets on Digital Health Care in Uganda

U.S. cloud services company Vonage is partnering with social enterprise CTI Africa to pioneer video-linked healthcare in Uganda, where good hospitals and qualified medical personnel are scarce.

No Jitter - May 1, 2020

Keeping Enterprises Connected With Programmable Video

Vonage recently quantified their surge in video usage and found total video minutes in March 2020 increased by 232%, compared to February 2020. While those numbers are likely to plateau post-COVID-19, the crisis has revealed a necessity for more flexible, secure video conferencing solutions. Programmable video is the answer for those industries that rely on the remote delivery of services that require an integrated experience. Vonage Nexmo offers video APIs, which organizations can use to integrate video into existing apps.

Language Magazine - April 30, 2020

EdTech Company Offering No-Cost Video Coaching Tool for Educators

Insight ADVANCE is providing its ADVANCEfeedback® video coaching tool, powered by the Vonage Video API, free of charge. As a custom-built solution, ADVANCEfeedback helps teachers, instructional coaches, and school and university leaders connect on a deeper level than off-the-shelf video conferencing tools, by using secure video for self-reflection, peer feedback, and instructional coaching.

Call Centre Helper - April 30, 2020

Video Communication Soars During COVID-19 Crisis

Vonage, have released a report detailing rapid growth in video communications usage during the COVID-19 pandemic. The report – entitled: “The 2020 Video Trends Report: March Edition” -provides unique insight into how organisations are leveraging programmable video solutions to stay connected even in a time of crisis.

AiThortiy - April 28, 2020

Vonage: Video Communication Soars as Businesses and Service Providers Respond to Coronavirus

Vonage, a global business cloud communications leader, today released a report – “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus“ – detailing rapid growth in video communications usage during the COVID-19 pandemic.

Financial News - April 28, 2020

Vonage Accelerates Launch of AI Virtual Assistant for Contact Centres

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues, the company said.

Telemedia - April 28, 2020

Video comms soars as businesses and service providers respond to coronavirus

Vonage, a global business cloud communications leader, today released a report –  “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus“ –  detailing rapid growth in video communications usage during the COVID-19 pandemic.

ComputerWeekly - April 27, 2020

How Vonage is riding the e-commerce wave in Asia

In an interview with Computer Weekly, Sunny Rao, senior vice-president and general manager for Asia-Pacific and Japan at Vonage, explains how e-commerce companies are tapping APIs and cloud communications services, and talks up the company’s growth in the region and its relationships with telcos.

Comms Business - April 27, 2020

Vonage deploys AI Virtual Assistant to help call volume response

Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues. Integrated with Vonage Contact Center, Vonage’s AI Virtual Assistant adds intelligence to any conversation in a customer’s journey, making the customer experience a true competitive advantage by using AI to deliver enhanced self-service interactions that engage every caller in natural language.

Nasdaq - April 25, 2020

#TradeTalks: Video Communications and Responding to #COVID19 (VG)

Vonage helps organizations keep vital connections uninterrupted. CEO Alan Masarek joins Jill Malandrino on Nasdaq #TradeTalks to discuss video communications and responding to #COVID19.

Forbes - April 23, 2020

Telemedicine Up 2000%, Says Vonage, As Health Care Goes Digital

“Vonage drives virtually all of the major telehealth providers throughout the world,” CEO Alan Masarek told me recently on the TechFirst podcast. “And we’ve seen literally in the last month a 2,000% increase in video usage in the telehealth vertical.”

AiThority - April 23, 2020

Vonage Enables AI Chatbot for Spanish Government to Provide Accurate, Updated COVID-19 Information

Sngular, a Madrid-based international technology solutions provider, and AI experts from the Government of Spain, have built an AI conversational assistant, Hispabot-COVID19 chatbot, to reduce the calls into the Spanish National Health Service during the COVID-19 crisis using programmable technology from Vonage to integrate the Hispabot directly into WhatsApp.

eCampus News - April 23, 2020

Getting feedback quickly and easily

To help strengthen support to teachers, coaches, and school leaders in this time of need, Insight ADVANCE is providing its ADVANCEfeedback® video coaching tool, powered by the Vonage Video API, free of charge.

Financial News - April 22, 2020

Vonage Contact Center helps RAM Tracking Avoid Disruption

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic, the company said.

NJBIZ - April 22, 2020

Video communication soars as businesses and service providers respond to COVID-19

Holmdel-based Vonage on Wednesday released “Video Communication Soars as Businesses and Service Providers Respond to Coronavirus” a report detailing rapid growth in video communications usage during the COVID-19 pandemic.The report provides unique insight into how organizations are leveraging programmable video solutions to stay connected even in a time of crisis, including a look at total video minutes for Vonage customers, which increased 232 percent in March.

ZDNet - April 22, 2020

How are different industries leveraging video through the COVID-19 crisis?

Video conferencing has become a critical tool for businesses in just about every sector in recent months, as organizations respond to the ongoing COVID-19 crisis. Video usage has, not surprisingly, shot through the roof in key sectors like healthcare. A new report from Vonage gives a glimpse into just how much more various industries are using video tools, as well as the various ways businesses are using them.

AiThority - April 21, 2020

Vonage and Insight ADVANCE Work Together to Deliver Free Professional Development Video Tools for Educators During Public Health Crisis

Vonage, a global business cloud communications leader, announced that it is offering free services during the COVID-19 crisis to Insight ADVANCE, a provider of educational professional development and support tools.

MarTech Series - April 21, 2020

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Vonage, a global business cloud communications leader, announced that it is offering free services during the COVID-19 crisis to Insight ADVANCE, a provider of educational professional development and support tools.

MarketWatch - April 20, 2020

Vonage CEO: Coronavirus outbreak ‘will create a permanent shift’ in how people work outside the office, exercise and visit their doctor

“Most people are focusing on remote work as a consequence of COVID-19, but another major trend is the remote delivery of services for telehealth, distance learning, and fitness,” Alan Masarek, chief executive of the telecommunications company, told MarketWatch in a phone interview Monday. He said Vonage is seeing “turbocharged” growth through its partnerships with telehealth players Teladoc Health Inc. TDOC, +4.72% , Cigna Corp. CI, -2.79% ,, Babylon Health, and Doctolib in Europe. Use of Vonage’s video service, meanwhile, is up 800% through fitness companies like Peloton Interactive Inc. PTON, -7.22% and educators.

Financial News - April 17, 2020

Vonage Video API Helps Doctolib Deliver Free Telehealth Consultations

Vonage, a global business cloud communications leader, has announced that Doctolib, a provider of consultation management software, has been able to strengthen its commitment to healthcare professionals against the spread of COVID-19 with its telehealth service built on Vonage´s Video APIs, the company said.

MarTech Series - April 17, 2020

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Vonage, a global business cloud communications leader, today announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic.

TheStreet - April 16, 2020

Exclusive: Vonage CEO: No Layoffs Globally for Three Months and We're Hiring

Jobless claims came in on Thursday, April 16 with over 5.2 million people filing for unemployment since last week ...But, some companies--like Vonage--are actually looking to hire at this time. Alan Masarek, CEO of Vonage joined TheStreet to talk about his pledge to employees for no layoffs for three months and the open positions Vonage has.

Telemedia - April 14, 2020

Vonage video API helps Doctolib deliver free telehealth consultations during coronavirus crisis

Vonage, a global business cloud communications leader, has teamed up with Doctolib, a leading provider of consultation management software, to strengthen its commitment to healthcare professionals against the spread of COVID-19 with its telehealth service built on Vonage’s Video APIs.

Campaign Live - April 15, 2020

Zoom calls, empty streets and TikTok: 7 true tales of production in lockdown

Meanwhile, we took a very different approach for our Vonage client in the US. It is a business-to-business comms provider, so knows all about helping businesses keep in touch. But it wanted to stand out from all the cheesy tropes of that sector. Ironically, we found that playing with stock footage was not only helpful from a production point of view, but it also allowed us to have loads of fun.

TMCNet - April 14, 2020

Doctolib Delivering Telehealth Service Via Vonage Video API

French-based provider of consultation management software Doctolib is enabling its telehealth service via Vonage Video APIs. “Teleconsultations enable healthcare practitioners to treat patients at a distance, offering invaluable treatment and guidance while limiting the spread of COVID-19. Doctolib is enabling around 100,000 video consultations every day, and another 30,000 doctors will be onboarded in the coming days, so we expect the number of teleconsultations to soar,” said Sanche d’Abravanel, Patient Strategy Director at Doctolib.

TMCNet - April 13, 2020

Crunch Calls On Vonage for Cloud Communications

The coronavirus pandemic is putting life into perspective, driving the workforce home and placing a premium on connectivity. With operations under this unique strain, it’s important to have the right technology partners in place. Online accounting software provider Crunch announced the deployment of Vonage’s fully-integrated contact centre and unified communications solutions to support customer service as well as internal communications and collaboration.

AiThority - April 9, 2020

CitNOW Drives Business Transformation With Vonage Communications Solutions

Vonage, a global business cloud communications leader, announced that CitNOW has implemented its fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion.

Bloomberg - April 8, 2020

Vonage CEO Says Demand Has Been ‘Turbocharged’ by Pandemic

“There had already been a trend of working from home, but clearly it has been turbocharged massively,” Chief Executive Officer Alan Masarek said in a phone interview on Wednesday. He expects the outbreak “will create a permanent shift” in people working outside the office.

AiThority - April 8, 2020

Crunch Selects Vonage to Transform Business Communications

Vonage, a global business cloud communications leader, announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences.

Comms Business - April 8, 2020

Crunch select Vonage to drive Customer Experiences

Vonage has announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base.

HIT Infrastructure - April 7, 2020

Video API Powers Telemedicine Companies During COVID-19

Cloud communication company Vonage is reporting higher demand for its video application program interface (API) as telemedicine companies leverage the technology to facilitate virtual visits during the COVID-19 pandemic.

Forbes - April 4, 2020

Social Distancing Software: Telemedicine Up 6X, Web Conferencing Up 4.5X, Video Platforms Up 3X

Just one of Vonage’s customers,, says 139,000 new health care providers tried its services in just the last week, with 1.35 million patients using the service for a 701% increase in calls compared to the previous week.

ChannelPro Network - April 3, 2020

Vonage Launches New Capabilities for its Verify API

With the Verify API, businesses can easily identify and validate genuine customers via 2FA, protecting against fraud, building trust and increasing customer conversion across channels. With the ability to manage their own PIN codes, security-minded businesses with strict internal policies can now deploy Verify to their end-users even faster and with greater control.

Telecom Reseller - April 3, 2020

Vonage Launches New Capabilities for its Verify API

The Verify API allows developers of applications to protect against fraudulent sign-ups by deploying two factor authentication (2FA) over messaging and voice channels. With custom workflows and events, and Bring Your Own PIN capabilities, Vonage now gives developers and enterprises even more control over the two factor authentication process.

UC Today - April 3, 2020

Speech Recognition can Save the Contact Centre

Rob Scott talks with Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage.

AiThority - April 2, 2020

Vonage Launches New Capabilities for Its Verify API

Vonage, a global leader in business cloud communications, has launched new capabilities to its portfolio of Vonage APIs via the Verify API.

ProgrammableWeb - April 2, 2020

Vonage Enhances Verify API With Addition of Advanced Authentication Features

The Vonage Verify APITrack this API provides partners with an easy way to integrate two-factor authentication (2FA) into their customer verification process. Today Vonage is announcing new features to this platform, including custom PIN capabilities. Partners will now be able to manage custom PIN settings, providing “security-minded businesses with strict internal policies can now deploy Verify to their end-users even faster and with greater control.”

MicroScope - April 2, 2020

Vonage EMEA channel boss on a growth mission

Wilson’s first impressions of Vonage’s existing channel base have been positive, with partners already at the heart of the business. “Vonage works hard with its partners to put collective customers at the heart of everything we do – from the development of our products and solutions to our sales, support and marketing frameworks,” he said. Given the current situation, the firm is working hard to make sure partners are armed with the right tools to help customers struggling to deal with the Covid-19 coronavirus lockdown.

MyCustomer - March 31, 2020

How Speech Analytics Boost Sales Productivity

Research from Vonage found that 75 percent of consumers still prefer the human touch when engaging with brands. They might reach out using an email or a quick chat session if their request is simple, but they tend to want to connect with a person on the phone for complex requests.

TMCNet - March 30, 2020

Vonage Lifts Restrictions on Vonage Video Conferencing for Three Months

Business cloud communications company Vonage announced this week that it has extended the availability of its free desktop and mobile video collaboration product, Vonage Video Conferencing (VVC), through the end of the year.

AiThority - March 30, 2020

Vonage’s Video API Experiences High Demand as Need for Remote Work, Telehealth and Online Education Grows in Light of Public Health Crisis

Vonage announced that it has extended the availability of its free desktop and mobile video collaboration product, Vonage Video Conferencing (VVC), through the end of the year. VVC, and Vonage’s complete suite of video communication solutions, address the growing need for people to stay connected during the global health crisis. In addition to powering the free Vonage Video Conferencing solution and Vonage Meetings, Vonage’s Video API powers leading telemedicine companies. With healthcare facilities stretched to capacity, there is a growing need for video solutions to help the healthcare community respond to patients’ needs and deliver the care they deserve – without putting providers and patients at unnecessary risk.

The Street - March 25, 2020

10 Ways to Work From Home

Some companies are offering their software for free. Vonage  (VG) - Get Report, a Holmdel, New Jersey cloud communications company, is providing 250 mobile-only licenses for free for a maximum of 90 days. Teams can use the Vonage mobile or desktop application.

NJBIZ - March 24, 2020

Making remote-work work: Cybersecurity advice amid COVID-19

In Holmdel, Alan Masarek, chief executive officer of cloud communications company Vonage, explained his company is taking action to help New Jersey consumers deal with the COVID-19 pandemic. “Over the last six years, Vonage has been focused on cloud-based business communications,” Masarek said. “More than three-quarters of our revenue is around business cloud-based communications. We are set up to help companies to do what is necessary in this crisis because they have got to have people work from home.”

CMO from IDG –March 24, 2010

10 brands making a positive difference to a world in crisis

"Vonage is aiming to reduce barriers for schools, businesses and telehealth providers who need access to technology solutions that enable critical teams to work from anywhere. This includes access of up to 250 mobile-only licenses free for up to 90 days, a standalone video conferencing solution for anyone to use free of charge for up to 90 days."

ChannelPro Network – March 21, 2020

Free Software and Services for Channel Pros and End Users Impacted by COVID-19

"Vonage is making a new video meetings tool called Vonage Free Conferencing available to anyone at no cost for up to 90 days. In addition, up to 250 mobile-only licenses to the vendor’s more full-featured Vonage Business Communications product are now available through the Vonage Business Continuity offer for up to 90 days."

UC Today - March 20, 2020

Vonage and Call2Teams Collaborate on Microsoft Teams Solution

The company behind the pioneering Call2Teams solution for Microsoft Office, Qunifi, have announced a new collaboration with Vonage. The partnership will allow the two companies to deliver a fully-integrated calling experience for Microsoft Teams to customers in the Vonage Business Communications community.


Telecompaper – March 20, 2020

 Vonage releases multiple new free services to combat Covid-19 health crisis

"Vonage is releasing several new products for organizations that need to operate in remote environments during the Covid-19 health crisis. It released a new business continuity offer enabling remote work; a new standalone video collaboration product, as well as a new Vonage Instant Alert SMS service to distribute real-time updates on the Covid-19 pandemic from government agencies. The SMS service will be available open source worldwide."


Telecom Ramblings – March 19 2020

Thursday Roundup: Seaborn, EdgeUno, Vonage, Virgin Mobile

"Everyone is adjusting to this new reality, and in the telecom and internet infrastructure world they are dealing with not just protecting their employees but meeting the demand caused by behavioral changes. 

Vonage has introduced a set of free services to help people and organizations get by in this newly virtual environment."


Channel Partners – March 19, 2020

Vonage Offers Remote Environment Solutions for Coronavirus Response

"Vonage has unveiled several new solutions for organizations that need to operate in remote environments during the coronavirus pandemic."

Call Centre Helper - March 18, 2020

30 Customer Experience Trends to Watch Out For

Thanks to the rise of self-service, many simple customer queries can be automated. While this is great for reducing contact centre demand and lowering customer effort, it will impact the role of the customer service advisor. This customer experience trend will mean that advisors will primarily focus their time on complicated queries, freeing up time so they can deliver exceptional service during these interactions. - Omar Javaid, President Vonage API Platform Group

TMCNet – March 18, 2020

Vonage Offering Free Cloud Communications Services During COVID-19 Pandemic

"For healthcare organizations that are under heavy pressure to provide services, to schools that need to continue student education through distance learning, to any other business, Vonage is offering its communications and collaboration services to enable immediate teleworking capabilities."

UC Today - March 16, 2020

COVID-19: Ultimate Guide to Free Video Conferencing & Collaboration

"Vonage has experienced a sharp increase in demand and use of its video APIs and collaboration solutions in the wake of COVID-19-driven office closures, having processed more than 1 billion video API minutes since January 1, 2020, a significant increase versus prior periods."

Call Centre Helper - March 13, 2020

10 Steps to Building a Good Customer Service Culture

Vonage discusses the power of building a true customer service culture, before presenting ten steps to help you get there.

Call Centre Helper - March 13, 2020

Measuring Customer Experience: Metrics and the Benefits of QA

Brand Loyalty: When you provide good customer experiences, 86% of people will demonstrate brand loyalty (NewVoiceMedia), leading to 140% more money spent along with creating brand evangelists who will promote your brand (Harvard Business Review).

GetVoIP - March 11 2020

AMA: Ken McMahon Helps Us Understand Vonage Customer Support

"Mr. McMahon is the SVP of Client Operations, and he was able to give us a peek into how Vonage tackles multichannel customers, self-service, and third-party software. He even gave us some insight into turnaround and daily support processes. Let’s get to it!"


AiThority - February 21, 2020

AiThority Interview with Sagi Dudai, Chief Technology Officer at Vonage

"AiThority sat down with Vonage’s Sagi Dubai, CTO to discuss the type of future Vonage is building with AI and ML products, the Company’s impact on Sales and Marketing with AI in Contact Centers and much more."


App Developer Magazine - February 20, 2020

Evolution of Infrastructure as a Service

"The Magazine chated with Sagi Dudai, Chief Technology Officer of Vonage about the evolution of Infrastructure as a Service and the impact it has on other industries and markets.


NJBIZ - February 13, 2020

Vonage grows with new European office

Global business cloud communications company Vonage is expanding its reach, specifically in the Europe, Middle East and Africa region, with the addition of a sales and support office in the City of Lights.


Cloud Communications Alliance - February 05, 2020

LendingPoint Chooses Vonage’s Unified Communications and Contact Center Solutions to Drive Growth and Transform Customer Experiences

“Vonage’s strong partnership with Salesforce was an important part of LendingPoint’s decision,” said KN Kasibhatla, Chief Technology Officer for LendingPoint. “We’re thrilled to have found a partner like Vonage who truly understands our dynamic business and has the expertise needed to deliver best-in-class customer connectivity. They will be an integral part in helping us meet our aggressive growth goals.”


Financial News - February 04, 2020

TP Vision to Ink Deal With Vonage's Contact Centre and Speech Analytics Solutions

"Vonage (Nasdaq:VG), a global business cloud communications leader, has announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences, the company said."


TMCNet - January 31, 2020

Online Pension Aggregator PensionBee Migrates to Vonage for 'Bee Keeping'

"We're extremely pleased to be bringing the incredible combination of Salesforce and Vonage to PensionBee,” said Tess Nicholson, VP of Operations at PensionBee. “Following a quick implementation, we now have a single, scalable cloud contact center solution across our business, which will enable our teams to improve every interaction they have with customers.”


Channel Partners - January 31, 2020

Vonage Focused on Strengthening VAR Relationships, Sales

"Vonage has launched a new VAR and distribution partner program under the leadership of Matt Alexander as its director of national distributors. Alexander joined Vonage after serving as regional sales director at Cato Networks, and before that he was CoreSite‘s director of channels for the East. He built channel programs at vXchnge and CoreSite."


Ladders - January 30, 2020

14 marketing experts predict the trends of 2020 (and beyond)

" 'Leveraging the power of APIs, marketers will increasingly be able to create customized experiences that customers will love. And they will do it faster than ever before, with fewer resources, with the ability to be agile and nimble to change with customers’ ever-evolving needs and demands.” — Rishi Dave, CMO, Vonage."


VentureBeat - January 28, 2020

Directly raises $20 million to improve customer service with AI

"Autonomous customer service agents are fast becoming the rule rather than the exception, partly because consumers seem to prefer it that way. According to research published last year by Vonage subsidiary NewVoiceMedia, 25% of people prefer to have their queries handled by a chatbot or other self-service alternative."


Financial News - January 27, 2020

PensionBee Chooses Vonage to Steer Contact Centre toward Innovation

"Vonage (Nasdaq:VG), a global business cloud communications leader, has announced that PensionBee is implementing its award-winning contact centre solution, the company said. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences."


InfotechLead - January 26, 2020

IT contracts: Accenture, Qualtrics, Vonage, Microsoft

"Vonage, a business cloud communications supplier, announced that PensionBee, an online pension provider, is implementing its contact center solution. Customers can use PensionBee app — built on Salesforce – to check their pot size, projected retirement income, and set up contributions in a few clicks."


AiThority - January 17, 2020

Daily AI Roundup: The Top Coolest Things on Earth Today

"Vonage, a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions, the leading specialist in enterprise-strength conversational AI. Together, the companies have introduced a new connector that integrates Teneo, a conversational AI development and analytics platform, into Vonage’s API solutions."


UC Network Management - January 15, 2020

UPenn Chooses Vonage to Unite Campus Communications

"Laura Stotler of UC Network Management discusses the University of Pennsylvania’s recent announcement to utilize Vonage’s solution to better manage its communications network across all campus departments."


UCToday - January 14, 2020

Vonage: Why are Comms APIs so Popular?

"Vonage’s Omar Javaid, President, API Platform Group, set down with Moshe Beauford of UC Today to discuss the increasing popularity of communications APIs."


Channel Partners - December 20, 2019

Coffee with Craig and Kevin Episode No. 69: Pax8, Vonage, Holiday Edition

Channel Chief Mario De Riggi discusses the future of Vonage's channel program with Channel Partners with Craig & Kevin.


TelecomPaper - December 17, 2019

Vonage, Neustar partner to implement call authentication platform

"Vonage said it partnered with Neustar to deploy a certified caller platform within the Vonage network. This is the latest of many steps Vonage took to address global concerns regarding the proliferation of illegal spoofing and robocalls."


Channel Partners - December 12, 2019

Fast Chat: Vonage Goes All-In on B2B SaaS

"In this Channel Partners Fast Chat, Mario DeRiggi, Channel Chief at Vonage, talks with executive editor Craig Galbraith about how he anticipates the rebrand will give his company a competitive advantage in the channel."


Enterprise Times - December 11, 2019

Vonage announces strategic alliance with Grant Thornton to support digital transformation

"Vonage, a global business cloud communications company, has announced a strategic alliance with Grant Thornton UK LLP. The partnership aims to accelerate digital transformation of UK financial services organisations, as they seek to compete on customer experience."


Channel Partners - December 03, 2019

Vonage expands channel program in U.K., names Wilson to lead it

"The cloud communications provider is working to help U.K. communications resellers expand their market reach. The company called the channel expansion an “organic evolution” of business in the U.K. and Europe, the Middle East and Africa (EMEA)."


NJBIZ - November 21, 2019

Vonage hires SAP executive to lead Applications group

"Rodolpho Cardenuto is joining Vonage to lead sales, operations and go-to-market strategy for the company’s Applications Group. On Nov. 21, Vonage said Cardenuto’s appointment in the role, in which he will report to Chief Executive Officer Alan Masarek, is effective Dec. 9. He will be based at the company’s headquarters in Holmdel."


AiThority - November 15, 2019

Vonage Announces Strategic Alliance with Grant Thornton to Accelerate the Digital Transformation of Financial Services Organizations

"Vonage, a global business cloud communications leader, announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience."


BDaily - November 14, 2019

Vonage Names Former SAP Executive Rodolpho Cardenuto President of the Applications Group

"Vonage announced today that it has named SaaS industry veteran Rodolpho Cardenuto as President, Applications Group, effective December 9, 2019."


The Drum - November 13, 2019

VONAGE: Vonage Branding by Wolff Olins

"Vonage is a well-known brand with a proven legacy. Loved for its offbeat tone that permeated the telecom space in the early 2000s, Vonage made a name on its ability to reinvent the way people communicate using technology. But with the decline of the residential home phone market, Vonage dared to rethink the future of its business. Never one to sit still, Vonage evolved through a series of mergers and acquisitions that allowed it to move into software as a service and from residential customers to businesses – a seismic shift that required an equally powerful brand evolution, developed in partnership with global branding agency Wolff Olins."


CustomerThink - November 12, 2019

Make the Customer ‘King’ in Your Company

"Have you noticed that many articles proclaim a number of different things “king” these days? For example, data is king, content is king, mobile strategy is king — all of these are primary areas on which businesses today focus heavily. But to what end? Arguably, making these things “king” is all for the ultimate goal of delighting customers in some way, which boosts sales. So why not simply make the customer “king”?"


UC Today - November 11, 2019

Vonage Introduces Native Video Collaboration Solution

"Experts in redefining business cloud communications, Vonage, recently announced the arrival of the new Vonage Meetings solution, which brings video collaboration capabilities to the Vonage Business Cloud environment. The Vonage Campus offering, which was announced at the developer and user conference for the company, Vonage Meetings is the latest in a series of innovations to VBC, enhancing the UC offering of the company."


TechTarget - November 10, 2019

Vonage Meetings rounds out vendor's cloud portfolio

"Vonage plans to add a homegrown video conferencing app to its cloud-based business communications portfolio in December. The move is the latest example of a UC vendor combining calling, messaging and meetings."


No Jitter - November 07, 2019

It’s Go Time for Vonage

"Last week, Vonage held its first-ever user event, dubbed “Campus,” in San Francisco. The event was used to announce several new products, as well as an edgy new logo that sheds the orange V for something a little sleeker and business-focused. The new logo was accompanied by a fresh marketing campaign, with imagery that Vonage CMO, Rishi Dave described as more futuristic. In many ways, the future is now for Vonage."

GetVoIP - October 31, 2019

Vonage Makes Customer Experience The Cornerstone of Revitalization

"When buyers, IT managers, and business owners used to pitch stakeholders on using Vonage, they would have to start by reminding them that they had a business product offering. The popularity of their consumer products made it confusing for some prospective users."

CRN - October 30, 2019

Iconic Vonage Relaunches As B2B Communications Specialist

"Cloud communications provider Vonage is shedding its consumer roots and is consolidating its multiple brands down to one under the Vonage name."

MarTech Advisor - October 30, 2019

Vonage Meetings Brings New Video Collaboration Capability to its Vonage Business Cloud (VBC) Solution

"Vonage (NYSE: VG), a business cloud communications company, has announced the addition of Vonage Meetings, which will bring new video collaboration capability to its Vonage Business Cloud (VBC) solution. Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering and solidifying its status as the world’s most flexible communications platform."

ProgrammableWeb - October 30, 2019

Vonage Streamlines Multi-Channel Communication via New Conversation API

"Vonage, a provider of business cloud communication services, has announced a new API that is designed to provide developers with the tool necessary for creating and managing conversations across various messaging channels in real-time. The new Conversation API is the latest addition to the Vonage API Platform and helps to streamline communication across not only disparate channels but also devices."

ZDNet - October 30, 2019

Vonage rebrands as B2B communications service player, aims to close Twilio market cap gap

"Vonage is rebranding to unify its business-to-business portfolio and shed its consumer heritage that has been gone for years anyway. The company, which launched in 2001 as a voice-over-IP provider in 2001, has revamped in recent years to be a collaboration and business communications service provider. Vonage today looks a lot more like Twilio than what it used to be."

Smart Customer Service - October 30, 2019

Vonage Launches Conversation API, Meetings, and App Center

"Cloud communications service provider Vonage today launched its Conversation API, the newest addition to the Vonage API Platform. The Conversation API enables developers to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice."