Vonage API and Whispir: Fast Tracking Digital Insurance Transformation

The Whispir and Vonage API transformative solution can help insurance professionals discover, understand, and reach more customers with relevance and personalization.

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"Close to 87% of respondents from insurance companies acknowledged that CX offers a competitive edge, while 60% consider it a primary differentiator."
(Frost & Sullivan, Reimagining Insurance: The New Digital World of Customer Engagement)

The evolution of the insurance industry has also brought about an ever-changing set of challenges—from strict insurance regulations and a complex bureaucracy to thin margins and new competitors and business models. Transforming and accelerating digital communications without negatively affecting customer experience (CX) is crucial.

“78% of customers expect consistent interactions across departments.”
(Frost & Sullivan, Reimagining Insurance: The New Digital World of Customer Engagement)

Customer and employee engagement within the insurance industry isn’t the same. When you have a consumer dialing in to make an insurance claim, they expect the same consistent service on the phone as they would over SMS, social media, video chat, in person, or over a company’s website or mobile application. Communications and engagement—especially within the insurance industry—must be seamless.

Even beyond that, accelerating digital transformation post-COVID-19 will help differentiate your business from your competitors—but you need the right strategy and the best tools. 

Your consumers are communicating on their preferred channels. Are you? 

How to Power Communications Post-COVID-19

Whispir allows any business user—not just developers—to automate, personalize, and layer their communications with engaging content and smart workflows to attract and retain audiences throughout business coordination processes or the customer journey.

“73% of buyers expect companies to understand their needs and expectations at an individual level while 62% want brands to adapt based on their actions and behavior.”
(Frost & Sullivan, Reimagining Insurance: The New Digital World of Customer Engagement)

Whispir puts you at the center to orchestrate your own outcomes, making it easy to bring your business ideas to life and connect with your customers or audience.

“Through the Whispir platform, my messages to the distribution channels had been garnering more than 70% response rate as compared to the industry average of 45%, and this straight-through communication had contributed to one of our largest agency kickoff turnout at the start of 2020.”
Ms. Wong Sze Keed, Chief Executive Officer of AIA Singapore

How Whispir + Vonage Work Together

“Whispir empowers organizations like AIA with communications workflows, powered by Vonage SMS API, to create meaningful, personalized engagement across their entire organization—whether that be customers, agencies, staff, and beyond.” 
Andrew Fry, Vice President, Asia & Global Channels of Whispir

With Whispir and its visual communications platform powered by Vonage APIs, insurers can create, design, deploy, and maintain communication journeys while providing the security and scalability required for modern businesses to scale and effectively engage their growing global audiences.

The Whispir and Vonage API transformative solution can help insurance professionals discover, understand, and reach more customers with relevance and personalization.

You can be at the center, orchestrating your business outcomes with intention, while making it easier to bring your business ideas to fruition and engage with your customers on a more personal level.

It’s never been more critical to rethink customer engagement, distribution, market share, and sustaining growth for insurers, post-COVID-19. For enhanced digital engagement that delivers results, Whispir is the preferred platform for insurers.

Ready to deliver tangible quick wins for digital transformation projects? 

Get started with Frost & Sullivan’s Reimagining Insurance: The New Digital World of Customer Engagement.

 

 

Lori Belton
Lori Belton

Lori is a Senior Product Marketer at Vonage with a passion for writing and the tech space.

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