Vonage was recognized for Vonage Contact Center, our intelligent, multi-tenant contact center solution that seamlessly integrates all communications channels and customer interactions into an organization's CRM platform. Radar credited Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, our deep integrations with Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms in the market.
Frost & Sullivan recognized that Vonage holds a significant position in the European CCaaS space, highlighting our high-quality customization and support services, together with our focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities.
It is a great honor to be recognized by Frost & Sullivan for our continued innovation and growth within the CCaaS space. Vonage combines pure-play cloud contact center offerings with robust unified communications, programmable communications and conversational commerce applications, to provide an end-to-end communication experience for a company's employees and customers that help them to perform better, connect easier and enhance experiences. This acknowledgment emphasizes our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers.
The latest Frost Radar for the Contact Center as a Service Market (2021) ranks the top-performing cloud contact center providers in Europe on innovation and growth. The rankings are based on the firm’s independent research into each provider’s product portfolio, vision and strategy, research and development, growth pipeline, and customer alignment.