Vonage Stories

Serving up the latest news, thought leadership, and information about Vonage.
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Vonage and IBM: The Future of Contact Centers and Customer Experience, October 15, 2021

When you think about it, just about every job has a customer service element. Maybe that’s why the old saying, “the customer is always right” rings true. But for customers, it’s not so much about being right—often, simply being heard is what matters. And a kind ear can do wonders to enhance your customer relationships. Vonage and IBM technologies—bots, voice assistants, sentiment analysis, and speech analytics—help define the future of contact centers, reshaping contact center roles and continually evolving the customer experience.

Vonage Shines @ Enterprise Connect 2021, October 7, 2021

Enterprise Connect Conference & Expo is the foremost event for the enterprise communications and collaboration technology industry. This year’s event took place from September 27-29 after being postponed from its usual March timeframe due to the pandemic. Although the show typically takes place in Orlando, this year’s event was virtual - also due to COVID concerns. But Vonage’s presence there was no less impressive.

Inspirational Quotes from Dreamforce 2021, September 28, 2021

After three fun, informative and action-packed days, it’s hard to believe that Dreamforce is all over for another year! With 100 hours of streaming content on Salesforce+ and thousands of industry visionaries, product experts, and world leaders joining in person and online, we left the festivities feeling thoroughly inspired.

 

UC and CC - The Convergence of Communications Continues, September 24, 2021

The consolidation of communications tools continues to accelerate as more and more businesses today are realizing the strength of an integrated, single platform to meet their communications needs.  This trend has been many years in the making.

Day 2 at Dreamforce 2021, September 23, 2021

Day two of Dreamforce highlighted the Vonage offering with our session, ‘Interconnectivity: Drive Beautiful Business Outcomes’ live on Salesforce+, which focused on just that - strategies and solutions designed to help businesses put people and conversations first, for the ultimate customer experience.

Day 1 at Dreamforce 2021, September 22, 2021

This year Vonage is an exclusive titanium Dreamforce sponsor and is proud of our ever-growing partnership with Salesforce. Our contact center and unified communications solutions have the tightest integration available with Salesforce, ensuring your teams have the tools they need to work faster and start helping customers right away. Plus, we're Service Cloud Voice-ready, delivering even more automation and intelligence to your customer and agent experience. 

Together, Vonage and PubNub Offer High-Quality, Secure, and Compliant Telehealth Interactions, September 21, 2021

The COVID-19 pandemic has caused huge disruptions across industries, including healthcare. Healthcare systems overwhelmed by rising cases have pushed the global healthcare industry to reevaluate the delivery of services and the overall patient journey.

The Importance of CPaaS: Building Engagement For a Better Employee and Customer Experience , September 20, 2021

More and more, businesses today are building their communications strategies on the understanding that creating innovative ways to connect and engage with customers is absolutely critical in the new, modern workplace. The last 18 months and the impact of the COVID-19 pandemic have only served to accelerate this demand and it is driving enterprise businesses to choose API building blocks to deliver customizable, programmable communications through Communications Platform as a Service (CPaaS).

Why half of UK consumers are missing appointments with public sector organisations, September 16, 2021

With around half of UK consumers missing a public sector appointment due to communication issues since the start of the pandemic, soaring to 70 percent of 18-24 year-olds, Vonage’s new research launched today reinforces the need for organisations to integrate voice chat, SMS and social messaging apps for a unified and streamlined agent and customer experience to serve customers on their preferred channel.

Join Vonage at Dreamforce 2021, September 15, 2021

The countdown is on. It’s now less than a week until the world’s largest vendor-led technology event of the year! Taking place September 21-23, Dreamforce is just around the corner, and with thousands of industry visionaries, product experts, and world leaders joining online, it’s set to be even more informative and dynamic than ever before.

The Customer Engagement Evolution, September 8, 2021

“Consumer behaviour is changing the longer Covid-related disruptions have gone on. Consumers have also discovered some great experiences with brands. They then expect that experience with every other company and service they interact with. So, there is a cross pollination of experiences that is happening. This blending and changing is disrupting businesses,” said Sunny Rao, global senior vice president for sales at Vonage.

 

Three No-No’s That Make for a Bad Customer Experience, By Kay Phelps, Contact Center Leader, August 16, 2021

You’re a customer-focused leader and you vow never to be associated with bad CX. Then again, you’re also a consumer and human being—which means you’ve undoubtedly had your share of head-shaking experiences. So let’s put these together and review the business implications of a bad CX.

Contact Center Summer 2021 Release, By Kay Phelps, Contact Center Practice Leader, August 9, 2021

Managing your contact center and keeping your teams happy can be a complex undertaking. That’s why we’re excited to announce enhancements that not only make life easier for supervisors—but also help agents deliver the exemplary experiences that nurture customer relationships. If you’re ready to boost CX, then check out the cloud-based Vonage Contact Center and our Summer 2021 release.

Growing Our Network… by Leaps and Bounds, August 5, 2021

With the modernization of the contact center, customers have increased needs for omnichannel, SMS, voice biometrics, knowledge management solutions and more. Vonage’s ISV Partner Network continues to expand, bringing more use cases and limitless opportunities to its customers, keeping employees, agents and their own customers connected in the new, modern workplace.

Converging Communications Technologies are Driving the Communications Revolution, By Savinay Berry, EVP, Product & Engineering, July 23, 2021

Over the last several years, we have seen tremendous value and benefit for our customers of all sizes when it comes to the convergence of our unified communications and contact center solutions. And without the infrastructure and product portfolio to support it, it can be a challenge to deliver.

Vonage Launches Certification Program for Service Cloud Voice Partners, July 22, 2021

Vonage’s Service Cloud Voice Partner Telephony offering grows through a community of certified implementation partners, driving global expansion to meet the needs of the new modern workplace.

The 20 Year Communication Revolution, June 22, 2021

This year Vonage celebrates a momentous milestone in what can only be described as an epic journey in the Cloud. For the past 20 years, Vonage has been synonymous with innovation. From its inception as a home phone provider to its notable pivot to business cloud communications, Vonage continues to transform its business and the way its customers communicate, operate and do business by leading through change.

Vonage Recognizes Juneteenth, June 18, 2021

Vonage recognizes Juneteenth, the oldest nationally celebrated commemoration of the end of slavery in the United States.

Say it with Pride: Vonage Recognizes Pride Month, June 8, 2021

Vonage recognizes Pride Month in celebration of the accomplishments, struggles and individuality within the LGBTQIA+ community.

Vonage Recognizes Asian American and Native Hawaiian / Pacific Islander Heritage Month, May 28, 2021

Vonage honors Asian American and Native Hawaiian / Pacific Islander Heritage Month to recognize the accomplishments of the Asian American and Native Hawaiian / Pacific Islander (AANHPI) communities in the United States and throughout the world.

How the New Vonage & OutSystems Partnership Impacts Lives, May 27, 2021

The collaboration between Vonage and OutSystems helps to serve fundamental needs of businesses by marrying the strengths of two leaders in their fields. OutSystems is the application development platform adopted by a growing number of leading enterprises to rapidly create workflows and mission-critical applications. The Vonage Communications Platform (VCP) enables organizations to quickly embed cloud communications in those digital processes and applications.

Advancing Behavioral and Mental Health Services to Improve Patient Experience, May 26, 2021

In May, we celebrate two very important topics that intertwine more than you might think, Mental Health Awareness Month and National Communications Month. Now more than ever, it’s pivotal for us to reflect on the synergies of these two areas and identify the ways in which we can take care of our mental health through communication - using any channel we’d like. 

 

Removing the language barrier with Vonage and Interprefy, April 21, 2021

Interprefy, the world’s leading cloud-based remote simultaneous interpretation technology and services provider, delivers simultaneously translated conferences and meetings with highest quality thanks to the Vonage Video API. Whether at the venue or remotely, Interprefy and Vonage connect conference topics, speakers and interpreters worldwide.

Vonage Recognized in the 2021 Gartner Peer Insights ‘Voice of the Customer’: UCaaS Worldwide Report, April 19, 2021

Vonage has been recognized in the Gartner Peer Insights Voice of the Customer (VOC): Unified Communications as a Service, Worldwide report.

Vonage Positioned as ‘Major Player’ in IDC MarketScape Worldwide UCaaS reports for Enterprise and SMB, April 12, 2021

Vonage has been positioned in the Major Players category for two recently published IDC MarketScape reports the 2021 Worldwide UCaaS Service Providers for both Enterprise and SMB. Focused on Vonage’s unified communications solution, Vonage Business Communications (VBC), both reports note the importance of the VCP and ability to deliver a wide range of communications services  and solutions including APIs, unified communications, and contact center applications, as well as the Company’s ownership of its entire tech stack and ability to control its roadmap. 

Vonage Recognized Women’s History Month, April 1, 2021

Vonage honored Women’s History Month and paid tribute to the many achievements women have made throughout the world in a variety of fields. Women have made great strides in fighting for equality and combating gender bias but there is still more work to do as we pursue a world of gender equality.

Education Uninterrupted: University of the Cumberlands and Vonage Power Campus Communications for More than 700 Faculty & Staff, March 24, 2021

University of the Cumberlands, a Kentucky-based private liberal arts institution, turned to Vonage to help transition during this challenging time and power communications for more than 700 faculty and staff when the pandemic forced its campus to transition to a remote environment last year. The University leveraged both Vonage Business Communications (VBC) unified communications solution and Vonage Contact Center (VCC) for an innovative approach to unifying communications across all departments on its campus. 

Vonage Receives AWS Machine Learning Competency Status in Applied AI, March 10, 2021

Vonage partnered with AWS to bring AI into the contact center through AWS Contact Center Intelligence (CCI) - delivering the power of the AWS cloud native services for AI and Machine Learning through the Vonage API Platform. With Vonage for AWS Contact Center Intelligence, brands can access the capabilities of AWS AI and ML engines within any existing contact center environment.

Vonage Recognizes Black History Month, February 25, 2021

Vonage honors Black History Month and pays tribute to the many achievements of Black Americans in the face of injustices and adversities throughout history. 2020 pulled back the curtain on how social injustices persist today. In response to the social unrest from the Summer of 2020, we held a social justice campaign to support team members who wanted to donate to select charities dedicated to eradicating all forms of racial injustice and advancing inclusion and fairness. 

 

Vonage Launches Vonage for Startups Program, February 24, 2021

Vonage is committed to supporting global startup communities and has launched a  dedicated Vonage for Startups program to provide resources that enable founders to build great products using Vonage Communications Platform APIs.

 

Vonage Celebrates A Successful Hacktoberfest 2020, November 19, 2020

Vonage served as a platinum partner for Hacktoberfest 2020, a month full of virtual events, challenges, educational sessions and community-building all focused on the celebration of open source software. Hacktoberfest, presented by DigitalOcean in partnership with Dev & Intel, has become a key event in the Open Source community’s calendar over the years.

Vonage Awarded G-Cloud 12 Framework Agreement for Messages API, November 10, 2020

Vonage has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud framework for its Messages API, closely following its Vonage Business Communications and Vonage Contact Center solutions.

Worried about Pet Care in a Pandemic? Vonage Powers Veterinary Telemedicine , November 2, 2020

With social distancing guidelines still our best strategy to keep ourselves and our loved ones safe and healthy, telehealth remains critical to providing healthcare services worldwide in response to COVID-19. And, just as we must stay on top of our health by checking in with our doctors, so do our cats and dogs and birds and snakes and rabbits! Pets are part of our families, and we want to be sure that they are getting the best care possible, while keeping ourselves and our veterinary staff safe.

doozzoo Revolutionizes Online Music Education with Vonage Technology, October 13, 2020

doozzoo, the world's only web conferencing platform specifically designed for online music education, is leveraging the Vonage Video API to bring music to students and teachers whenever and wherever they are.

It’s Hacktoberfest 2020! Vonage is Excited to Partner with Hacktoberfest and Celebrate Open Source, October 1, 2020

This October, Vonage is partnering with Hacktoberfest to encourage and celebrate contributions to the Open Source community. We’re no strangers to Open Source, with our libraries, code snippets and demos all on GitHub. Vonage is looking forward to supporting participants, sharing knowledge and discussing how important open source contributions can be. Vonage will be delivering Hacktoberfest-themed events, blog posts and daily Twitch streams throughout the month.

 

The Start of a New Chapter, by Rory Read, Vonage CEO, July 7, 2020 On July 1st, I started my new role as Vonage CEO, and I couldn’t be more thrilled to be taking the helm of such a highly admired organization. The opportunity to join a company like Vonage is rare. Vonage was born out of innovation and, through that innovative spirit, has grown and reinvented itself into a global leader in business cloud communications helping organizations accelerate their digital transformations. And this work has never been more important than it is right now.
How Are Industries Globally Embracing Video Communications, July 1, 2020 As we continue to adapt to new business environments one thing is clear: video communications is here to stay! At Vonage we’ve been following the global video usage of our Video API since the COVID-19 outbreak and the growth is massive. Here, we dig into the global nature of video usage trends highlighting the growth and the preparedness of the organizations and populations behind it.
A Look into the History of Juneteenth, By Alan Masarek, CEO, June 19, 2020 There are no words to convey the outrage and sadness that we feel over the events that have taken place in the past few weeks sparked by the death of George Floyd. Through his story, we recognize there are many more names of men and women we’ll never know because they did not command the global spotlight. Dr. Martin Luther King Jr. once said, “Injustice anywhere is a threat to justice everywhere.” As the ripple effects of George Floyd’s death are reverberating around the world, we want you to know that Black Lives Matter to Vonage.
How Technology is Helping Healthcare Systems Fight The Global Pandemic, By Sagi Dudai, CTO, June 18, 2020 Since the early 2000s, healthcare and technology providers globally have been challenged with creating a reliable infrastructure to promote affordable and universal access to healthcare. Through a robust network of technology providers, as well as financial, organizational, human and healthcare resources, all working in unison, this has resulted in a significant spike in digital and Ehealth adoption in many parts of the world.
Vonage’s First Virtual Developer Day: An Immersive Day of Learning and Socializing, June 5, 2020 More than 200 developers from around the globe tuned in to the inaugural Vonage Developer Day on May 14th for an interactive all-day learning and socializing experience.
Start with culture if you want to succeed in ‘the new normal’, by Rhydian Smith, Sales Development Manager EMEA, May 21, 2020 One of the many consequences of the lockdown and social distancing around the world has been the sudden growth in mass remote-working. Dubbed ‘the greatest homeworking experiment in history’, this presents both a challenge and an opportunity for businesses.
Moving Forward with Purpose, By Alan Masarek, CEO, May 11, 2020 This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear about how and when to take our collective next step forward. Governing bodies, healthcare professionals and business leaders around the world are locked in a continuously evolving debate over how the global health crisis will end and what we all should be doing to flatten the curve.
Hacking for Good: Building Solutions for this New World, By Sagi Dudai, CTO, April 27, 2020 As COVID-19 continues to expand globally, it is impacting patients and affecting day-to-day life for people around the world. While consumers and businesses focus on how they can protect themselves and be prepared, technology providers like Vonage are also searching for innovative ways they can support efforts to combat the disease and its impacts.
Now We're Talking, by Rishi Dave, CMO, April 8, 2020 This week marks the launch of our latest campaign. Over the past six years, we have been growing our business cloud communications capabilities. Our Unified Communications, Contact Centers and Communications APIs already help more than 100,000 organizations effectively and reliably grow.
RAM Tracking Avoids Disruption in Contact Center Operations as it Transitions Employees from Office to Home During Global Health Crisis, by Rodolpho Cardenuto, President, Applications Group, April 6, 2020 There are many circumstances that can adversely impact your contact center’s ability to provide the service you would usually deliver. From heavy snow, to extended power outages and health crises, every organization needs to consider how it would operate if its employees cannot get to their usual place of work.
Vonage’s API Platform Lowers the Barriers to Care with HIPAA-Compliant Healthcare Solutions, by Sanjay Macwan, Chief Information Security Officer, April 6, 2020 It is vital that healthcare providers be able to deliver reliable and high-quality services, even when -- or especially when -- the unexpected happens. In an increasingly digital world, healthcare providers are looking to emerging technologies to augment their services and meet the changing needs of their clients.
Protect Your Conversations with Verify API, April 3, 2020 It all starts with communication. A voice call, a real-time chat message, SMS to voice - today’s communication channels are varied and available 24/7.
Ensuring a Secure Video Solution in Our (New) Virtual World: How to Fight the Other Invisible Threat, By Omar Javaid, President API Platform Group, April 2, 2020 With families across the world seeking refuge in the safety of their homes during this global health crisis, technology has taken a front seat in helping to create a sense of normalcy.
Healthcare Providers and Patients Increasingly Turning to Telemedicine During Today’s Global Health Crisis, By Omar Javaid, President API Platform Group, April 2, 2020 The World Health Organization (WHO) continues to remind all countries and communities that the spread of this virus can be significantly slowed or even reversed through the implementation of robust containment and control activities.
Educators and students increasingly turning to virtual environments for learning during today’s global health crisis, March 26, 2020 As coronavirus continues its rapid spread globally, people across the world are adjusting to life under lockdown and isolation.
WORKING TOGETHER TO FIND OUR NEW NORMAL, BY ALAN MASAREK, CEO, MARCH 18, 2020 This is an unsettling, challenging time for us all. At Vonage, we are doing everything we can to maintain the health and well-being of our employees, while also ensuring we run our business effectively and help our customers do the same.
How to avoid disruption in your contact center by taking your business continuity to the cloud, by Rodolpho Cardenuto, President, Applications Group, March 13, 2020 Changes to the economy, environment, laws and regulations, the world around us, views on work/life balance, and technology can all quickly impact business continuity. How contact center managers deal with these changes goes a long way towards supporting business continuity – essentially a company’s ability to deal with contextual changes and threats to the business.
Four Best Practices Educators Should Consider to Keep Students Engaged in Virtual Environments, by Omar Javaid, President API Platform Group, March 13, 2020 Occasionally, institutions like schools must drastically change the way they operate. When crises arise, it often calls for extreme measures, such as shutting down classes altogether. Unfortunately, this type of recourse, while necessary, can have adverse effects on students and teachers alike.
Why Communications in the Cloud Are Important When It's Not Business as Usual, by Omar Javaid, President API Platform Group, March 12, 2020 In times of crisis, after ensuring health and safety, your organization has two major priorities to consider: your employees and your customers.
For Business Continuity, the Cloud Can Help, by Sanjay Macwan, Chief Information Security Officer, March 11, 2020 In the famous book, The World Is Flat, Thomas Friedman articulated how technological advances created a highly integrated and interdependent world where your employees, customers, and suppliers can be in any corner of the world.
January 28 is International Data Privacy Day, January 28, 2020 Data Privacy Day is an international effort held annually on January 28 to create awareness about the importance of respecting privacy, safeguarding data and enabling trust.
Navigate the PSD2 and SCA Requirements with Vonage Verify API, January 24, 2020 Online shopping, quick checkout, fast delivery…these modern-day conveniences have redefined the consumer experience. So it’s important that consumer safety measures stay ahead.