One of the many consequences of the lockdown and social distancing around the world has been the sudden growth in mass remote-working. Dubbed ‘the greatest homeworking experiment in history’, this presents both a challenge and an opportunity for businesses.
This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear about how and when to take our collective next step forward. Governing bodies, healthcare professionals and business leaders around the world are locked in a continuously evolving debate over how the global health crisis will end and what we all should be doing to flatten the curve.
As COVID-19 continues to expand globally, it is impacting patients and affecting day-to-day life for people around the world. While consumers and businesses focus on how they can protect themselves and be prepared, technology providers like Vonage are also searching for innovative ways they can support efforts to combat the disease and its impacts.
This week marks the launch of our latest campaign. Over the past six years, we have been growing our business cloud communications capabilities. Our Unified Communications, Contact Centers and Communications APIs already help more than 100,000 organizations effectively and reliably grow.
There are many circumstances that can adversely impact your contact center’s ability to provide the service you would usually deliver. From heavy snow, to extended power outages and health crises, every organization needs to consider how it would operate if its employees cannot get to their usual place of work.
It is vital that healthcare providers be able to deliver reliable and high-quality services, even when -- or especially when -- the unexpected happens. In an increasingly digital world, healthcare providers are looking to emerging technologies to augment their services and meet the changing needs of their clients.
It all starts with communication. A voice call, a real-time chat message, SMS to voice - today’s communication channels are varied and available 24/7.
With families across the world seeking refuge in the safety of their homes during this global health crisis, technology has taken a front seat in helping to create a sense of normalcy.
The World Health Organization (WHO) continues to remind all countries and communities that the spread of this virus can be significantly slowed or even reversed through the implementation of robust containment and control activities.
As coronavirus continues its rapid spread globally, people across the world are adjusting to life under lockdown and isolation.
This is an unsettling, challenging time for us all. At Vonage, we are doing everything we can to maintain the health and well-being of our employees, while also ensuring we run our business effectively and help our customers do the same.
Changes to the economy, environment, laws and regulations, the world around us, views on work/life balance, and technology can all quickly impact business continuity. How contact center managers deal with these changes goes a long way towards supporting business continuity – essentially a company’s ability to deal with contextual changes and threats to the business.
Occasionally, institutions like schools must drastically change the way they operate. When crises arise, it often calls for extreme measures, such as shutting down classes altogether. Unfortunately, this type of recourse, while necessary, can have adverse effects on students and teachers alike.
In times of crisis, after ensuring health and safety, your organization has two major priorities to consider: your employees and your customers.
In the famous book, The World Is Flat, Thomas Friedman articulated how technological advances created a highly integrated and interdependent world where your employees, customers, and suppliers can be in any corner of the world.
Data Privacy Day is an international effort held annually on January 28 to create awareness about the importance of respecting privacy, safeguarding data and enabling trust.
Online shopping, quick checkout, fast delivery…these modern-day conveniences have redefined the consumer experience. So it’s important that consumer safety measures stay ahead.