G-Cloud is a CCS procurement framework that enables UK public sector organizations to search, evaluate and procure cloud services from select suppliers. G-Cloud 12 went live in late September. CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn, supporting world-class public services that offer best value for taxpayers.
Vonage is delighted to join the G-Cloud framework with the Vonage Messages API and that more public sector organizations will have access to Vonage solutions to help them transform how they engage with service users.
We are at the start of a communications revolution as businesses worldwide accelerate their digital transformation journeys. In an increasingly virtual world, it is essential for public sector organizations to stay connected to employees and service users from anywhere through their preferred communications methods as the demand for exceptional customer experiences has never been greater.
Vonage delivers an end-to-end communication experience, from unified communications to contact centers to communications APIs that enable the integration of video, voice, messaging, chat and verification into customers' applications, products and workflows.
The Vonage Messages API integrates with SMS, MMS and popular social chat apps -- such as WhatsApp, Facebook Messenger and Viber — so organizations can communicate with customers throughout their journey to engage them, fulfil their requirements and provide real-time support.
Now more than ever, public sector organizations rely on intelligent, cloud-based customer service and productivity tools to keep employees and service users connected and working efficiently. For example, Vonage API Partner Sngular and AI experts from the Government of Spain built the Hispabot-COVID19 conversational assistant to work through WhatsApp using the Vonage Messages API.
Using the Vonage Messages API, Sngular was able to easily integrate WhatsApp into its platform and enable millions of Spanish citizens to reach them in a way that is familiar to them in just three days. Following an order made by the Spanish Ministry of Health, the Hispabot tool was promoted by the Secretary of State for Digitalization and Artificial Intelligence, attached to the Ministry of Economic Affairs and Digital Transformation.
During this unprecedented time, Vonage is proud to have partnered with companies like Sngular to power communications solutions that connect people with the support they need. We’re seeing Vonage’s programmable solutions enable incredible and innovative initiatives, whether it is supporting telehealth, distance learning or public services like the Hispabot-COVID19.
As a supplier on the CCS G-Cloud framework for Vonage Messages API, Vonage Business Communications and Vonage Contact Center solutions, we look forward to partnering with more public sector organizations to help them transform their employee and customer experiences.