Change Is Not a Bad Thing
When you think about it, just about every job has a customer service element. Maybe that’s why the old saying, “the customer is always right” rings true. But for customers, it’s not so much about being right — often, simply being heard is what matters. And a kind ear can do wonders to enhance your customer relationships. Vonage and IBM technologies — bots, voice assistants, sentiment analysis, and speech analytics — help define the future of contact centers, reshaping contact center roles and continually evolving the customer experience.
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