Change Is Not a Bad Thing
When you think about it, just about every job has a customer service element. Maybe that’s why the old saying, “the customer is always right” rings true. But for customers, it’s not so much about being right—often, simply being heard is what matters. And a kind ear can do wonders to enhance your customer relationships. Vonage and IBM technologies—bots, voice assistants, sentiment analysis, and speech analytics—help define the future of contact centers, reshaping contact center roles and continually evolving the customer experience.
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