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Our Number is Smarter Than Yours: Introducing Number Programmability

This article was published on May 13, 2020

We’re at Enterprise Connect in Orlando this week, and we’re making a splash. Today, we announced the launch of Number Programmability (also known as Smart Numbers) on the Vonage Business Cloud (VBC) platform, combining the power of unified communications and communications APIs to quickly and easily customize the business communications experience. Check out TechCrunch’s take on the new capabilities here and attendees at the conference can visit Vonage booth #1907 to experience a hands-on demo.

Smart Numbers enable any VBC phone number to be programmatically routed to a wide variety of API-driven capabilities, allowing enterprises to customize their communications system to meet their unique business needs - with just a few lines of code. Smart Numbers also bring increased capabilities to our new CX Cloud Express contact center package.

Leveraging APIs via Nexmo, the Vonage API Platform, Smart Numbers solves business needs that can’t be addressed easily in most off-the-shelf, unified communications solutions. With Smart Numbers, our customers now have the building blocks to enhance internal collaboration and external engagement with customers, driving a better employee and customer experience.

By connecting with a Nexmo Voice application, Smart Numbers enable developers to:

  • Programmatically route calls
  • Enable chatbots
  • Create custom communications applications with standard web technologies
  • Create customizable voice and messaging workflows layered on top of unified communications and contact center functionality
  • Integrate with third-party systems, and so much more

See how Smart Numbers are using API-driven capabilities to empower enterprises to customize their communications system.

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