Any discussion about business communications can quickly turn into an exchange of acronyms and technical jargon. And that makes sense: VoIP is simpler than voice over IP, saying CPaaS instead of communications platform as a service will save a few seconds, and UCaaS and CCaaS roll off the tongue much more smoothly than unified communications or contact center platform as a service.
At Vonage, we’re not focused on the industry terms that separate one communications product category from another. We have built a flexible cloud communications platform that brings together unified communications, contact centers, and communications APIs, offering businesses whatever solution they need to stay ahead.
That is why we are particularly proud to be recognized as a leader in the VoIP, UCaaS, Contact Center Operations, and Cloud Communication Platform/CPaaS categories of the G2 Fall 2020 Grid Reports. G2 (not an acronym) is the leading B2B software rating service, and its quarterly Grid Reports present aggregate vendor ratings based on customer satisfaction and market presence.
Among VoIP and UCaaS providers, Vonage scored particularly well—rating 90% or higher—in the customer satisfaction categories of meeting requirements, quality of support, and ease of use, admin, setup, and doing business. In fact, our users have kept us at Leader status for the past seven consecutive quarters. In addition to being recognized as a small-business and mid-market leader, Vonage Business Communications is also a Momentum Leader, and a High Performer for the newly released Mid-Market segment for the UCaaS category.
In a G2 review, Vonage customer Rebecca B. wrote: "Vonage has been incredibly reliable and convenient while working remotely and has tons of extra services … I also am loving being able to use my computer as a 'soft phone,' and integrating it with other software like Outlook and Clio.”
Cloud communication platform/CPaaS customers rated Vonage just as highly in ease of use (90%), and meets requirements (91%), which also resulted in a leader placement.
In addition to being recognized as a leader in the mid-market and small business segments, Vonage Communications APIs were recognized as a Momentum Leader, earned the highest implementation rating in its category for mid-market and small business, and was named one of the top 100 fastest growing products for 2020.
"The user interface is clean and easy to navigate, there are heaps of documentation that you can use to create your application and then, use their API. Sandbox testing is great!! Also, I have used their support desk and the responses have been fast and helpful. Analytics are also great. Troubleshooting is easy." wrote CEO Peter D. in a review of the Vonage CPaaS product.
Adam J. shared this experience with Vonage Contact Center: “Vonage Contact Center has been the backbone of [our] Support platform for years and we can't imagine looking elsewhere. The visibility into client traffic, ease with which we can manage our teams and reliability have allowed us to focus on our customers, not our systems and structure.”
One Communications Provider Transcending Categories
If you have a keen eye for logos, you’ll notice that ours is the only one across all of the aforementioned grids. That's because no other leading provider offers solutions across the VoIP/UCaaS, Contact Center Operations, and Cloud Communication Platform/CPaaS categories—Vonage is unique in the breadth of communications solutions we can offer. Customers can choose from unified communications applications, contact center applications, communications APIs, or—as is increasingly the case—some combination thereof. Deploying an application and then enhancing it with custom software and integrations built on our APIs is a best-of-both-worlds option.
Also, notice that Rebecca, Peter, and Adam did not use any techie jargon or industry acronyms in their reviews. Instead, they articulated the tangible value that Vonage delivered to their respective businesses—nary a mention of VoIP, CCaaS, or CPaaS. That view reflects our approach to communications: we empower businesses around the world with whatever communications capabilities they need to most effectively connect with people and make employees productive. No categorizations needed.
We’re very gratified to know that our customers have validated that approach with G2’s recognition as a Fall 2020 Leader.