Any discussion about business communications can quickly turn into an exchange of acronyms and technical jargon. And that makes sense: VoIP is simpler than voice over IP, saying CPaaS instead of communications platform as a service will save a few seconds, and UCaaS and CCaaS roll off the tongue much more smoothly than unified communications or contact center platform as a service.
At Vonage, we’re not focused on the industry terms that separate one communications product category from another. We have built a flexible cloud communications platform that brings together unified communications, contact centers, and communications APIs, offering businesses whatever solution they need to stay ahead.
That is why we are particularly proud to be recognized as a leader in the VoIP, UCaaS, Contact Center Operations, and Cloud Communication Platform/CPaaS categories of the G2 Spring 2021 Grid Reports. G2 (not an acronym) is the leading B2B software rating service, and its quarterly Grid Reports present aggregate vendor ratings based on customer satisfaction and market presence.
Among VoIP and UCaaS providers, Vonage scored particularly well—maintaining consistently high scores in the customer satisfaction categories, including meeting requirements, quality of support, and ease of use, admin, setup, and doing business. In fact, our users have kept us at Leader status for the past nine consecutive quarters. In addition to being recognized as the #1 leader in the VoIP category, Vonage Business Communications is also ranked highest in its category for Quality of Support and Ease of Doing Business in the UCaaS category.
In a G2 review of Vonage Business Communications, CEO Tom R. H wrote: "It's hard to choose among the many benefits we have found using Vonage but if I have to choose one, it will be the ability to work from just about anywhere that I have a good internet connection and feel like I am in my office.”
Cloud communication platform/CPaaS customers rated Vonage just as highly in ease of use (90%), and meets requirements (91%), which also resulted in a leader placement.
In addition to being recognized as a leader in the mid-market and small business segments, Vonage Communications APIs was recognized as a Momentum Leader ranked #1 on the Europe Regional Grid Report.
"The user interface is clean and easy to navigate, there are heaps of documentation that you can use to create your application and then, use their API. Sandbox testing is great!! Also, I have used their support desk and the responses have been fast and helpful. Analytics are also great. Troubleshooting is easy." wrote CEO Peter D. in a review of the Vonage CPaaS product.
For the third consecutive quarter, Vonage Contact Center has been recognized as a G2 leader in the Contact Center Operations Category, scoring exceptionally well in the customer satisfaction categories of Ease of Doing Business (93%) and Quality of Support (92%). Vonage Contact Center has also been recognized among the Top 50 Products by G2: Top Product for Customer Service and Top Product for Sales for 2021.
Lorna P. shared this experience with Vonage Contact Center: “Changing to a cloud based system just before the global Covid19 pandemic has been an amazing success for us and allowing us to continue operations without a glitch in service. The system has worked without fault since installation, also providing a fully customisable wallboard to suit our KPIs.”
One Communications Provider Transcending Categories
If you have a keen eye for logos, you’ll notice that ours is the only one across all of the aforementioned grids. That's because no other leading provider offers solutions across the VoIP/UCaaS, Contact Center Operations, and Cloud Communication Platform/CPaaS categories—Vonage is unique in the breadth of communications solutions we can offer. Customers can choose from unified communications applications, contact center applications, communications APIs, or—as is increasingly the case—some combination thereof. Deploying an application and then enhancing it with custom software and integrations built on our APIs is a best-of-both-worlds option.
Also, notice that Tom, Peter, and Lorna did not use any techie jargon or industry acronyms in their reviews. Instead, they articulated the tangible value that Vonage delivered to their respective businesses—nary a mention of VoIP, CCaaS, or CPaaS. That view reflects our approach to communications: we empower businesses around the world with whatever communications capabilities they need to most effectively connect with people and make employees productive. No categorizations needed.
We’re very gratified to know that our customers have validated that approach with G2’s recognition as a Spring 2021 Leader.