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A Big Deal: Vonage Acquires Global Cloud Contact Center Provider NewVoiceMedia

This article was published on May 13, 2020

Over the past five years, we have built on our vision to create fully programmable communication solutions through acquisitions of market-leading, cloud communication companies, like Nexmo and more recently TokBox, the worldwide leader in programmable video, as well as through robust innovation and organic growth.

The decision to acquire NewVoiceMedia is a major step forward in the fulfillment of this vision. With a tireless team that innovates relentlessly, we have now built the world’s most differentiated cloud communication company.

Vonage and NewVoiceMedia share a powerful vision to serve businesses with cloud communications that connect employees and enable personalized conversations with their customers and prospects. Together, we are uniquely positioned to help businesses create richer experiences through a global cloud communication platform.

The cloud contact center space is growing and evolving to meet the ever-changing needs of the enterprise business. These tools have the ability to enhance - even transform - the way businesses connect with their customers through a personalized and omnichannel experience.

NewVoiceMedia delivers a cloud contact center solution that does just that. Distinguished by its unique, CRM-focused go to market approach, NewVoiceMedia’s cloud contact center solutions offer a superior, integrated experience with leading CRM’s. These provide better real-time, omnichannel interactions across chat, voice and SMS, as well as more robust analytics and data capture. Today’s businesses know that this deep integration between business applications and enterprise communications tools is a requirement to achieve tangible business outcomes.

We are building a world-class, cloud communications platform that will deliver significant benefits to our customers. With NewVoiceMedia, Vonage now has the most comprehensive offering in the market, extending from unified communications to programmable communications and now to the contact center. We are excited about the future and what we can accomplish together.

To all of NewVoiceMedia’s employees, customers and partners - Welcome to the Vonage family! We’re so excited to work with you, building the future of cloud communications for business.

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