Check out all of our sessions and activities listed below:
Tuesday, November 19th
7:30am - 9:15am Financial Services Effortless Experience Breakfast - Join Mike Kamburis of Salesforce, and a panel of customers including Jordan Lehrman of Solarity Credit Union, Cody Sanders of Republic Bank, and Brian Parrillo of Goosehead Insurance as they discuss the impacts and strategies necessary to provide superior customer experience, which will lead to best in class customer loyalty.
10:00am -12:00pm Keynote Viewing Party - Skip the long lines at Moscone and watch the much-anticipated opening keynote in the Vonage Hub.
4:00pm -7:00pm Service Cloud Welcome Reception - Join the Salesforce Service Cloud Team and Vonage for an exclusive cocktail party on the Everdene Rooftop. Let’s kick off Dreamforce together!
Wednesday, November 20th
11:30am - 1:00pm AI-Chatbot-Help! How to Navigate Key Chatbot Decisions that Drive Customer Service Success - Vonage’s Salesforce and Chatbot experts, along with NeuraFlash, will share how to engage customers on their communication channel of choice.
11:30am - 1:00pm Service Cloud Customer Panel- Digital Transformation of the Contact Center with AI - This interactive session with Salesforce will feature a panel of customers from Cradlepoint, MTD and Vertafore. GearsCRM will be guest speaking. These companies will share how they navigated the challenges and opportunities of their journey as they took their contact center service to the next level. There will be a sneak peek of Salesforce, Google and Vonage CCAI.
3:00pm - 4:00pm Brewing up Digital Transformation at Scale- The ABInBev Story - Vonage’s Jeff Woodland, Sr. Director, Product Marketing, together with our customer AB InBev, will discuss how they leveraged Salesforce and Vonage’s NewVoiceMedia contact center solution to improve their customer experience with distribution partners, drive operational efficiency through standardization and empower agents by leveraging Salesforce data for intelligent routing. We will also be providing a sampling of their world-famous beers.
5:00pm - 8:00pm Flappers vs Platforms Cocktail Party - Get lost in time at our exclusive Flappers vs. Platforms party featuring cocktails from the 20s and 70s. Taking place on the Everdene rooftop, this will be a party you won’t want to miss.