Combine data capture with social outreach
Vonage Conversational Commerce, powered by Jumper.ai, can capture customer details from an interaction on a social media platform — including contact information, purchase history, and other preferences. This data can then be tagged for personalization, segmentation, and retargeting efforts.
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Make customer interactions on social media more meaningful
Want to turn social calls into opportunities? First use Vonage Conversational Commerce to secure data on behavior, opinions, and more. Then take advantage of those insights and same social channels to:
Manage opt-ins or opt-outs
Notify customers with customized reminders, offers, and more
Engage customers with surveys, quizzes, and more
Convert customers with in-channel purchasing convenience
Encourage more purchases with reward links
Extend your reach with referral links
Make it personal
Don’t let unreliable and expensive third-party data limit your marketing and brand team’s potential. Vonage Conversational Commerce gives you the tools to gather high-quality first-party data and consumer insights so you can provide more personalized experiences.
Elevate your social strategy
Don’t let unreliable and expensive third-party data limit your marketing and brand team’s potential. Vonage Conversational Commerce gives you the tools to gather high-quality first-party data and consumer insights so you can provide more personalized experiences.
Stay ahead of competition
Invite your customers to share information that will give your sales and marketing teams the insights to deliver more personalized service and support.
Predict future needs
Use Machine Learning to better understand historic purchases, ad responses, campaign interactions, and cross-channel engagement.This valuable data helps your team anticipate and address consumer needs, requests, and selling opportunities.
Enhance current relationships and discover new opportunities
Use these advanced features to enhance current customer relationships at each stage of the buying cycle or to identify new markets and opportunities:
Customer purchase and interaction history
Custom data fields and tags
Customer profiling and segmentation
Unified data across channels
Task assignment and team analytics
Look-alike audiences from high-value leads
Custom reports and analytics
GDPR compliance
Improve productivity
Our data capture works seamlessly with our product features, so your team can focus on what matters most — giving your customers an unmatched brand experience.
Live chat
Chatbot builder
Automated responses
Automated notifications
Conversational ads
Third party integrations
Turn conversations into sales
Engage customers anytime, anywhere, with Vonage Conversational Commerce.
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
