Vonage is Service Cloud Voice Partner Telephony Ready
Salesforce Service Cloud Voice Partner Telephony with Vonage Contact Center
Bring even more automation, intelligence and global calling capability to Service Cloud Voice with Vonage Contact Center.
As Salesforce’s #1 in Contact Center, through Partner Telephony, Salesforce customers can enjoy the best agent experience within Service Cloud powered by Vonage, the world’s most flexible and reliable communications platform.
Thanks for your interest!
Someone will reach out to you soon: we're excited for you to learn more about our partner program. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Over 80 countries supported
In addition to North America, EMEA, and APAC, Vonage can support Service Cloud Voice in China, India and the Middle East.
4.9 out of 5 stars
rating on the Salesforce AppExchange
826+
Customers' Salesforce Contact Centers supported
#1
in Salesforce Contact Center Implementations and Support
Fully featured and efficient
The multi-click, multi-screen experience is not you. See how Salesforce Service Cloud Voice Partner Telephony with Vonage Contact Center can elevate your efficiency.
Reduce inbound calls and wait times with Vonage’s virtual assistant with voice activated self-service
Omni-channel visibility across all customer conversation channels— including chat, email, messaging, SMS, and social
Omni-channel Flows route Vonage Contact Center calls to agents, with support for multiple record popping
Dialer with auto-select CLID*
Support for high velocity sales (HVS)
Voicemail drop*, queued callbacks, and desktop notifications for inbound calls
Automatic transcription plus Next Best Action
Einstein AI-powered engine delivers knowledge-based agent recommendations*
Support for Einstein Conversation Insights*
State-of-the-art supervisor console and dashboards for real-time monitoring
Fully Telephony and Browser Agnostic, with a WebRTC App available
Runs flawlessly on the Microsoft desktop (including Microsoft Teams integration)
Full support for Salesforce Shield Deterministic Encryption
WFM (Workforce Management) fully integrated
*coming soon
Service benefits
A single pane of glass interface, with no need to toggle between screens
Reduced data entry and call wrap-up times
Enhanced Salesforce Service Cloud Voice reporting with powerful contact center insights
Straightforward migration path for existing Vonage Contact Center customers
Conveniently retain existing call plans, skills and users
Intelligent IVR helps anticipate customer needs and deliver memorable experiences with data and Virtual Assistant conversations to influence agent behavior
Full omni-channel capability provides customer choice
Seamlessly route from Salesforce custom objects and connect callers with the best available agent based on personalized customer data
Vonage has global partners and customers; provides 24x7 support; and deploys holistic routing, Service Cloud Voice and knowledge from a single vendor
High-quality audio and quality of service, with choice of hardphone, softphone, and WebRTC
Global voice assurance and call plans coming soon to Service Cloud Voice Partner Telephony
Add fully integrated Vonage Unified Communications and Communication APIs to communications strategy
Ensure everything runs smoothly with real-time contact center alerts and updates in Slack
Safe contact center payments with PCI Pal secure payments including Agent Assist, Self Service, or Digital Secure Payments
Optimized quality management with screen recording, speech analytics, supervisor listen-in, and supervisor barge-in
Thanks for your interest!
Someone will reach out to you soon: we're excited for you to learn more about our partner program. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.