Salesforce partner since 2010

Vonage is Service Cloud Voice Partner Telephony Ready

Vonage is Service Cloud Voice Partner Telephony Ready

Salesforce Service Cloud Voice Partner Telephony with Vonage Contact Center

Bring even more automation, intelligence and global calling capability to Service Cloud Voice with Vonage Contact Center. 

 

As Salesforce’s #1 in Contact Center, through Partner Telephony, Salesforce customers can enjoy the best agent experience within Service Cloud powered by Vonage, the world’s most flexible and reliable communications platform.

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Over 80 countries supported

In addition to North America, EMEA, and APAC, Vonage can support Service Cloud Voice in China, India and the Middle East.
stars

4.9 out of 5 stars

rating on the Salesforce AppExchange

826+

Customers' Salesforce Contact Centers supported
Vonage Partner Trophy

#1

in Salesforce Contact Center Implementations and Support

Fully featured and efficient

The multi-click, multi-screen experience is not you. See how Salesforce Service Cloud Voice Partner Telephony with Vonage Contact Center can elevate your efficiency.

  • Reduce inbound calls and wait times with Vonage’s virtual assistant with voice activated self-service 

  • Omnichannel visibility across all customer conversation channels— including chat, email, messaging, SMS, and social

  • Integrate global telephony and blended call routing on a single platform

  • A single pane of glass interface, with no need to toggle between screens

  • Reduce data entry and call wrap-up times

  • Automatic transcription capabilities

  • Einstein AI-powered engine delivers knowledge-based agent recommendations

  • State-of-the-art supervisor console for real-time monitoring

  • Fully Telephony and Browser Agnostic, with a WebRTC App available

  • Runs flawlessly on the Microsoft desktop

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Service benefits

             
  • “Cradle to Grave” 24x7 professional global support

  • Enhanced Salesforce Service Cloud Voice reporting with powerful contact center insights

  • Straightforward migration path for existing Vonage Contact Center customers

  • Conveniently retain existing call plans, skills and users

  • Intelligent IVR helps anticipate customer needs and deliver memorable experiences with data and Virtual Assistant conversations to influence agent behavior

  • Full omni-channel capability provides customer choice

  • Seamlessly route from Salesforce custom objects and connect callers with the best available agent based on personalized customer data

  • Vonage has global partners and customers; provides 24/7 support; and deploys holistic routing, Service Cloud Voice and knowledge from a single vendor

  • High-quality audio and quality of service, with choice of hardphone, softphone, and WebRTC

  • Global voice assurance and call plans coming soon to Service Cloud Voice Partner Telephony

  • Add Vonage Unified Communications and Communication APIs to communications strategy