Device Type: desktop

Vonage is Service Cloud Voice Partner Telephony Ready

Salesforce Service Cloud Voice Partner Telephony with Vonage Contact Center


Bring even more automation, intelligence and global calling capability to Service Cloud Voice with Vonage Contact Center. 


As Salesforce’s #1 in Contact Center, through Partner Telephony, Salesforce customers can enjoy the best agent experience within Service Cloud powered by Vonage, the world’s most flexible and reliable communications platform.

Vonage logo, Salesforce partner logo, and a laptop displaying Service Cloud Voice with Vonage
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Over 80 countries supported

In addition to North America, EMEA, and APAC, Vonage can support Service Cloud Voice in China, India and the Middle East.
5 Stars

4.9 out of 5 stars

rating on the Salesforce AppExchange


Customers' Salesforce Contact Centers supported
Vonage Trophy


in Salesforce Contact Center Implementations and Support
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Fully featured and efficient

The multi-click, multi-screen experience is not you. See how Salesforce Service Cloud Voice Partner Telephony with Vonage Contact Center can elevate your efficiency.

  • Reduce inbound calls and wait times with Vonage’s virtual assistant with voice activated self-service 

  • Omni-channel visibility across all customer conversation channels— including chat, email, messaging, SMS, and social

  • Omni-channel Flows route Vonage Contact Center calls to agents, with support for multiple record popping

  • Dialer with auto-select CLID

  • Support for high velocity sales (HVS)

  • Voicemail drop*, queued callbacks, and desktop notifications for inbound calls

  • Automatic transcription plus Next Best Action

  • Einstein AI-powered engine delivers knowledge-based agent recommendations*

  • Support for Einstein Conversation Insights*

  • State-of-the-art supervisor console and dashboards for real-time monitoring

  • Fully Telephony and Browser Agnostic, with a WebRTC App available

  • Runs flawlessly on the Microsoft desktop (including Microsoft Teams integration)

  • Full support for Salesforce Shield Deterministic Encryption

  • WFM (Workforce Management) fully integrated

*coming soon

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Service benefits

  • A single pane of glass interface, with no need to toggle between screens

  • Reduced data entry and call wrap-up times

  • Enhanced Salesforce Service Cloud Voice reporting with powerful contact center insights

  • Straightforward migration path for existing Vonage Contact Center customers

  • Conveniently retain existing call plans, skills and users

  • Intelligent IVR helps anticipate customer needs and deliver memorable experiences with data and Virtual Assistant conversations to influence agent behavior

  • Full omni-channel capability provides customer choice

  • Seamlessly route from Salesforce custom objects and connect callers with the best available agent based on personalized customer data

  • Vonage has global partners and customers; provides 24x7 support; and deploys holistic routing, Service Cloud Voice and knowledge from a single vendor

  • High-quality audio and quality of service, with choice of hardphone, softphone, and WebRTC

  • Global voice assurance and call plans coming soon to Service Cloud Voice Partner Telephony

  • Add fully integrated Vonage Unified Communications and Communication APIs to communications strategy

  • Ensure everything runs smoothly with real-time contact center alerts and updates in Slack

  • Safe contact center payments with PCI Pal secure payments including Agent Assist, Self Service, or Digital Secure Payments

  • Optimized quality management with screen recording, speech analytics, supervisor listen-in, and supervisor barge-in