Vonage Premier for Service Cloud Voice
Bring even more automation, intelligence, engagement, and global calling capability to your organization with Vonage Premier for Service Cloud Voice.
Together, Vonage and Salesforce deliver the premier Service Cloud Voice experience. By coupling Vonage Premier for Service Cloud Voice with an existing Salesforce CRM, you can enhance both agent and customer engagement.
As a leading contact center partner for Salesforce, Vonage Contact Center experts are well-positioned to deploy valuable services based on new developments. The result? We are able to deliver solutions tailored to customer needs.
Thanks for your interest!
Someone will reach out to you soon: we're excited for you to learn more about our partner program. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Over 80 countries supported
In addition to North America, EMEA, and APAC, Vonage can support Service Cloud Voice in China, India, and the Middle East.
826+
Customers' Salesforce Contact Centers supported
#1
in Salesforce Contact Center Implementations and Support
Capabilities that drive efficiency
To put it simply, Vonage Premier for Service Cloud Voice makes managing, deploying, and consolidating multiple communication solutions easy. How?
No toggling: A single pane of glass interface, with no need to toggle between screens
Time-savings: Reduced data entry, resulting in faster call wrap-up times
Conversation visibility: Omnichannel visibility across all customer conversation channels— including chat, email, messaging, SMS, and social
Dynamic routing: Customers routed to the best-skilled agent based on capacity and bandwidth
Call transcription: High quality audio that optimizes call transparency accuracy and speed, driving Next Best Action
AI-powered interactions: Conversational AI interactions with automation to resolve simpler issues and reduce customer wait times
Call analytics: Helps management with real-time monitoring and process optimizations
And more!
Service benefits
Vonage has many years experience in building world-class contact center solutions that can positively impact team productivity, sales, and service delivery. Vonage Premier for Service Cloud Voice allows customers to benefit from:
24x7 global support, and holistic routing, with Service Cloud Voice and knowledge from a single vendor
Enhanced Salesforce Service Cloud Voice reporting with contact center insights
Memorable customer experiences with Intelligent IVR, data, and Virtual Assistant conversations influencing agent behavior
Optimized Quality Management with screen recording, speech analytics, supervisor listen-in, and supervisor barge-in
A dedicated Dialer, with auto-select CLID, for outbound calling
Multiple voicemail drop, queued callbacks, and desktop notifications for inbound calls
Support for Sales Engagement (HVS), Einstein Conversation Insights, and Salesforce Shield Deterministic Encryption
Learn more
How else can Vonage help?
Vonage has been a Salesforce Premium ISV partner since 2009, with fully aligned roadmaps, resulting in a world-class solution that leads the pack:
Reduced inbound calls and wait times with Vonage’s virtual assistant with voice activated self-service
Seamless integration to the Microsoft desktop, including Microsoft Teams integration
High-quality audio and quality of service with choice of hardphone, softphone, and WebRTC
Easy migrations with an existing Vonage Contact Center installation; conveniently retaining existing call plans, skills, and users
Real-time contact center alerts and updates in Slack
Fully integrated Workforce Management (WFM), Conversational Messaging, and PCI DSS Secure Payments
Enhanced communications with fully integrated Vonage Unified Communications and Communications APIs
Don’t take our word for it
Vonage maintains a long-standing relationship with Salesforce and is a recipient of multiple Salesforce awards.
Salesforce Premium ISV Partner, 2009 - present
Salesforce Summit Partner, Top 25 overall globally
Salesforce.org Cross-Industry ISV Partner of the Year EMEA Award, 2020 and 2021
Salesforce Partner Innovation Award for Customer Success, 2020
Get started with Vonage Premier for Service Cloud Voice
Ready to learn more about how your business can benefit from adding Vonage Premier for Service Cloud Voice to your existing Salesforce CRM?
Thanks for your interest!
Someone will reach out to you soon: we're excited for you to learn more about our partner program. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.