Why Developers Embrace Vonage APIs for Salesforce

When it comes to Vonage and Salesforce, “better together” isn’t just a statement. That’s because we constantly engage with customers and Salesforce developers to learn how we can make our product better and more tightly integrated with Salesforce. After all, we didn’t become a Summit Partner — with a 4.9-star rating on the AppExchange for our contact center solution — without constantly thinking about the Salesforce user. That’s why we’ve taken a big step forward in making our APIs more easily integrated for the Salesforce admin and developer. And if you’re looking to create Salesforce native apps that include messaging, voice, and video components, it’s easy to start with the Vonage suite of communications APIs.

image depicts the Vonage APIs for Salesforce Initiative

We’re Excited to Announce the Vonage APIs for Salesforce Initiative

For over 10 years, Vonage has been both a contact center and communications API leader. And thanks to this experience and excellence, Vonage has released open-source components to accelerate the creation of advanced one-way and two-way integrations deep into the Salesforce ecosystem. For you, this means the ability to deploy Lightning components to manage and tailor these integrations to best meet your needs.

Ready to Automate Communications With Vonage and Salesforce? 

There are millions of Salesforce developers (and at least that many Salesforce administrators). And we’ve started this initiative with messaging components to support our SMS API and Messages API. The following illustrate ways to use Vonage APIs to build Salesforce into your product releases or workflows:

  • sample code to trigger SMS or WhatsApp: Includes Apex classes and complete Vonage configuration

  • unmanaged open-source components: Feature the UI Lightning component and necessary back-end classes, including event-based updates

In both cases, Vonage provides the access and documentation to safely integrate an array of tools. These make it easy for customers to communicate with you through popular messaging platforms. So check out the sample messaging codes for the Salesforce Node.js Connector and Salesforce Lightning component. Then be sure to watch the video tutorial on how to add SMS to a workflow using the Salesforce Process Builder and Vonage APIs.

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Demonstrated Success

Check out a few companies that have already leveraged the Vonage APIs for Salesforce Initiative:

  • SMS-Magic. SMS-Magic integrates with Vonage to seamlessly deliver intelligent text messaging services to global customers for marketing, sales, and service conversations.

  • Authvia. TXT2PAY by Authvia — available in the Vonage App Center — improves customer engagement, resulting in 65 percent of customers paying from the first notification.

  • Help Lightning. Customers can use remote visual assistance with their users through the Vonage Video API. This enables live video and augmented reality on their mobile devices for field services and other use cases.

  • Billennium. Billennium built a connector for the Vonage Messages API into Salesforce. This seamless integration keeps customers updated with timely messaging.

Contact our API team

Start With Vonage APIs and Salesforce

Ready for efficiencies and savings across your product releases or workflows? Then complete the form to learn more about Vonage communications APIs with Salesforce integration.

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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.

 

 

headshot photo of Marc Marchal de Corny, Customer Solution Architect, Vonage
By Marc Marchal de Corny Customer Solution Architect

Marc Marchal de Corny is a Customer Solution Architect for Vonage in EMEA. He is passionate about CPaaS and UCaaS and enjoys revolutionizing the way brands communicate with their customers.

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