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Vonage and GearsCRM Announce Partnership at Dreamforce 2019: Exceptional Customer Experience Made Easy

This article was published on May 13, 2020

For all the Salesforce newbies out there and those transforming your business with new technology: making the best of your CRM tool is now easy with a friendly Salesforce expert guiding you through your contact center solution experience. Vonage’s partnership with GearsCRM arms your business with a cloud contact center solution that is not only closely integrated with Salesforce but that also includes the option of a CRM expert to help guide you through implementation, deployment and beyond.

Expert Consulting in Salesforce from Vonage and GearsCRM

Regardless of your business type and size, if you are using Vonage’s NewVoiceMedia contact center solution, you now have access to a GearsCRM consultant, a multi-cloud Salesforce Gold Consulting Partner, to guide you through your implementation. This partnership creates a unique and powerful combination, giving you a cloud-based contact center solution to elevate your own customer connections while also providing you with in-depth Salesforce expertise and support for sales, marketing, field, and customer service teams.

Vonage’s NVM solution leverages Salesforce data to deliver the best customer experience. Together with GearsCRM, we are uniquely positioned to help your business implement Salesforce and provide ongoing consultative support. This enables you to better serve your own customers by maximizing the business impact of how you implement and use Salesforce.

GearsCRM delivers Salesforce consulting with demonstrated expertise in Service Cloud and call center operations. Using certified and local resources, GearsCRM provides best practices and expert guidance throughout each engagement to ensure that clients find success with their Salesforce implementations.

Creating Exceptional Customer Experiences on Salesforce Together with GearsCRM

Customers like Logistics technology leader Loadsmart are leveraging Vonage’s NVM Solution with GearsCRM expertise to transform the way they leverage Salesforce to connect with customers.

“We are streamlining business processes with Salesforce Service Cloud together with GearsCRM and a tight integration with the NewVoiceMedia contact center solution, leveraging omnichannel capabilities and optimizing agent routing to drive amazing customer experiences,” said Terry Ladisheff, Chief Revenue Officer at Loadsmart.

To kick off the partnership, we will hold joint events and demos at Dreamforce 2019 on November 19-22, 2019 in San Francisco. Book your demo now.

Join Us and Learn How to:

  • Improve your Salesforce telephony integration with our NVM solution to create an exceptional agent and client experience through rich features such as CTI, IVR, ACD, click-to-dial, call recording, intelligent call routing, call transcription and speech analytics, among others.
  • Find your way through our integrated speech analytics solution, Conversation Analyzer that works with Einstein Analytics to automatically review and analyze calls with Salesforce customer data.
  • Have any Salesforce and contact center related questions answered by the experts - issue solved, benefits maximized.

Looking forward to seeing you at the joint Service Cloud Luncheon with GearsCRM.

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