Vonage and Peopleware Optimize Your Greatest Resource: Your Employees

Not All WFM Applications Are Created Equal

This is especially true when you compare pricing, requirements for on-premises installations, and available local support. That’s where Peopleware stands out. Our cloud-based, AI-powered platform provides a full suite of WFM products, offers competitive pay-per-use pricing, and comes with a team of seasoned WFM planners as consultants in each market we serve.

Key Features

• AI-Powered Forecasting: Anticipate demand with precision. Peopleware’s AI-driven forecasting is a self-learning system that integrates seamlessly into your existing data sources. It covers every channel—voice, chat, email, and more- helping you confidently predict your short-, mid-, and long-term workload.
  

• Optimized Scheduling: Build smarter, complex schedules with ease. Powerful optimization tools balance your people’s needs with business demands while respecting contracts, legalities, preferences, and flexibility. Meetings, training, and exceptions are planned at the best possible time, without manual effort.
  

• Intraday Management: Stay in control and deliver exceptional customer service throughout the day. Peopleware’s Intraday enables you to monitor performance in real time, respond instantly to absences, spikes in volume, or adherence issues, and keep service levels on track.

• Time-off Management: Handle even the most complex and unique time-off policies with ease, while keeping the request process fast, simple, and spot on. Peopleware’s Time Off Time gives both planners and agents a smooth, transparent, and stress-free experience, from request to approval.
  

• Reporting and Analytics: Turn data into decisions. From comprehensive reports to fully customized dashboards, Peopleware gives you complete visibility across your operations, ensuring you always have the right information at hand.
  

• Peopleware ‘Me’: Put agents in the driver’s seat. With Peopleware’s self-service portal, your agents can swap or bid for shifts, book time off, and stay connected with their teams, anytime and on any device.

• Forecasting: AI-based algorithms accurately predict workload for all channels—calls, emails, web-chat, etc.—up to a year in advance

• Scheduling: Powerful optimization algorithms easily create schedules that match supply and demand while accounting for shift flexibility and contractual obligations

• Intraday Management and Real-Time Adherence Monitoring: A clear view of metrics and tools helps you effectively react to deviations that impact your plan, including volume spikes, absences, and schedule adherence issues

• Reporting & Analytics: Easily create dashboards, preconfigured reports, and advanced custom reports

• Employee Engagement: With a self-service portal, your agents can view, swap, and bid for shifts, schedule time off, and view colleague activity

Benefits

When you need to maintain affordable staffing levels while minimizing wait times to keep customers happy, injixo is there with:

• Accurate forecasts made easy: Built-in AI algorithms predict demand with industry-leading accuracy at a fraction of the effort

• Omnichannel capability: Conveniently review staffing calculations for email, chat, and social media

• Multi-skill scheduling without the pain: The injixo patented multi-skill scheduling algorithm unlocks valuable pooling efficiencies without high setup and maintenance costs

• Real-time response: Quickly view insights when actual results deviate from plan, and take corrective action immediately

• Local expert support: If help is needed, injixo is there for you across the globe

Your Teams Will Love You

Your agents are the heart of your contact center. So why not use a workforce management tool that places them in the best position to succeed? Peopleware is a great example of AI and cloud technologies working seamlessly with the Vonage cloud-based contact center.

To learn more, join a Peopleware expert for a customer demo based on your workforce management needs.