The COVID-19 pandemic has caused huge disruptions across industries, including healthcare. Healthcare systems overwhelmed by rising cases have pushed the global healthcare industry to reevaluate the delivery of services and the overall patient journey. To control the spread of the virus, hospitals, doctors, and service providers had to quickly adopt digital technologies to create new approaches for what had been a traditionally physical service.
Telemedicine has emerged as a vital way for a host of healthcare services to operate, spanning diagnosis, treatment, monitoring, and consultations, and patients have become more receptive to digital alternatives. The pandemic has significantly changed and is increasingly normalizing the use of digital solutions in healthcare. As COVID-19 wears on, these digital care models will shape the future of the industry.
Healthcare providers need to adapt to this “new normal” to make healthcare more accessible while simultaneously continuing to harness and retain the experience of in-person care. Together, Vonage and PubNub are expanding the ways patients can interact and communicate with their care team—be it by chat, voice, video, WhatsApp, or SMS. Giving doctors, patients, and healthcare providers their choice of communication makes their interactions more authentic and genuine, which is invaluable to patients today. Patients compare their telehealth interactions to the consumer experiences they are accustomed to, and they expect the same familiar responsiveness and features when communicating virtually with their care team. Healthcare providers must offer patients an uncomplicated, intelligent, personal experience powered by technology that integrates seamlessly into existing systems and adheres to the necessary regulatory guidelines. The partnership of Vonage and PubNub meets all these needs.
Above and Beyond With Best-in-Class Compliance
PubNub is a unique global communications network, specializing in delivering huge volumes of critical, time-sensitive, light-weight data packages for its customers. PubNub strives to make virtual experiences and spaces as engaging as in-person ones. Healthcare customers especially benefit not only from the flexibility and cost-savings offered by the PubNub platform, but the security compliance as well.
Communications between patients and medical practitioners are central to today’s digital healthcare experiences. This includes video consultations, group discussion sessions, care and drug reminders, status notifications, critical alerts, and more. The Vonage Communications Platform (VCP) enables healthcare organizations to build HIPAA-compliant solutions using SMS and Video to provide secure patient journeys across their preferred communication channels.
Transforming Healthcare for Today and Tomorrow
Leveraging PubNub and Vonage, healthcare providers do not have to build these crucial capabilities from the ground up. By relying on the expertise of these two platforms, Vonage and PubNub customers are empowered to build HIPAA-compliant solutions that provide reliable, high-quality communication experiences to their patients—all while retaining full control, functionality, and flexibility with integrations to services like EHR lookup, translation, and medical language processing.
Thanks to this partnership, Vonage and PubNub are empowering healthcare customers, like Nuup Healthcare, to address challenges including:
- HIPAA-compliant collaboration across popular channels (voice, video, chat, messaging)
- Secure access with 2FA
- Sending smart notifications using on/offline status, geo, and sensor data
- Language translation for multilingual communication
- Facilitating sharing of time-sensitive data with key stakeholders
- Leveraging AI for automating doctor/patient engagement
- Real-time dispatch and location tracking for patient transport services
- Real-time monitoring and control of IoT devices
- Ensuring security and legislative compliance