Held at London’s ExCel on Thursday, 16th June, Vonage is proud to be a Gold sponsor and exhibiting at the largest Salesforce event in Europe which brings together thousands of partners, customers, prospects, technology innovators and thought leaders, to share ideas, discuss industry trends and network.
Here’s what you can expect and why you can’t afford to miss out on the action if you’re striving for sales and service excellence.
Salesforce World Tour will provide a springboard for success in 2022 and beyond
The event’s excellent selection of keynote and breakout session speakers have been selected because they are among the best of the best at what they do. As global industry leaders, they will be on hand to deliver the freshest insight and expertise. Not only will you benefit from invaluable first-hand learning but you can share the knowledge gleaned with your team to help set the foundations for a successful year ahead.
If that’s not enough, award-winning actor and activist Benedict Cumberbatch CBE is sure to inspire delegates as he explains why equality is at the core of his career journey and discusses some of the iconic roles he has played.
Our customer speakers will inspire you
Several inspiring minds and master innovators will be sharing tips and tricks on how to implement better customer engagement and retention tactics within your business. Vonage customers including DPD and Golfbreaks will show how accelerating their digital transformation has helped them create the best possible customer experiences.
Golfbreaks, one of the world's largest and longest established golf travel companies, chose Vonage to benefit from a single platform for sales and service teams. Combining voice with all other interactions provides the company with a single view of the customer within Salesforce, while advanced routing gives agents full visibility of when customers are calling, so they never miss an important call. The focus on connecting customers with the best possible agent and ensuring human contact at all times means Golfbreaks is always able to connect with customers and guarantee human contact.
Join James Radcliffe, Salesforce Architect at Golfbreaks as he talks about accelerating the company’s digital transformation at 4.30pm.
You’ll learn how to level up your agent experience and personalisation for your customers
Customer service is one of the key differentiators for companies that want to stand out in a crowded market. To arm you with the actionable insights you need to succeed, you will hear how leading companies are disrupting their industries and how Vonage and Service Cloud Voice are elevating the agent and customer experience.
Vonage is looking forward to showcasing Vonage Contact Center (VCC) for Service Cloud Voice at our booth. Integrated directly with Salesforce Service Cloud and available on the Salesforce AppExchange, the solution empowers customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities.
You’ll make connections through unrivalled networking opportunities
Knowledge is power – but shared knowledge influences. The sharers of this world are the ones that inspire, motivate and provoke change for the better. To this end, World Tour London offers you the chance to experience the UK’s largest cloud ecosystem under one roof and the chance to network with thousands of the brightest minds in business. For this reason, it’s hard to imagine a better opportunity to form connections that could have a positive influence on your organisation.
And the networking doesn’t stop at World Tour. You can unwind with Vonage, Salesforce, Conga, and Devoteam on board the Erasmus yacht at our VIP Tropic Like it’s Hot after-party! Free Vonage tuk-tuks are available to the yacht which will be docked outside of the ExCel. Spaces are filling up quickly for the hottest party in town, so don’t miss out! Register for your place.
You can also book a meeting or demo with us. Visit our stand on the day to discover how to deliver a consistent, personalised customer experience – and pick up some of our amazing swag!