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Call Center for Vonage® Enterprise
Say hello to keeping your customers happy with our powerful inbound call center.
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CALL CENTER OVERVIEW

Manage all your inbound calls efficiently and seamlessly with our resilient, full-featured contact center. Fully equipped with sophisticated analytics, our call center enhances agent productivity and optimizes efficiency. In addition, affordable SmartWAN (SD-WAN) technology can help you elevate reliability and quality of service.

HOW CALL CENTER WORKS

Call Center is a smart, affordable solution that captures valuable insights while giving your people the freedom to log in and work remotely from virtually anywhere. You’ll experience:
  • Easy setup with absolutely no hardware required
  • Intelligent call routing and queueing options with analytics
  • Call monitoring plus real-time metrics and historical data
  • The ability to pay only for what you use
  • The option to add on Call Recording
  • Real-time monitoring of agent performance
  • The option to have supervisors intervene on calls
Looking for an inbound and outbound solution for calls, email, and chat? We’ve got you covered with Omnichannel Contact Center for Vonage® Enterprise.

WHY YOU’LL LOVE CALL CENTER

  • Improve customer service. Ensure all calls are handled as efficiently as possible quickly, no matter the time of day.
  • Unlock new insights. Track interactions and improve efficiency with real-time and historical reporting and powerful analytics.
  • Get started immediately. Installation is super easy, and you’ll able to hit the ground running.

GET STARTED WITH CALL CENTER

Experience everything Call Center can do for you as part of the Vonage® Enterprise platform.
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