Enterprise support plans
Your success is our priority. We won't rest until you've accomplished your goals. Find our support methods and response times below.Enterprise Support plans
Standard
- Service status notifications
- Online knowledgebase
-
Email/web portal
- Business hours
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Priority
- Service status notifications
- Online knowledgebase
-
Email/Web portal
- 24/7
-
Chat support
- Business hours
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Enterprise
- Service status notifications
- Online knowledgebase
-
Email/Web portal
- 24/7
-
Chat support
- Business hours
-
Phone support
- 24/7
- Designated Support Engineer
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Initial Response Times
Priority SLO*
Urgent (Critical service unavailable)
2 hours
High (Serious service disruption)
2 hours
Normal (Other problems)
4 hours
Low (Minor or scheduled)
1 business day
Enterprise SLA
Urgent
30 minutes
High
1 hour
Normal
3 hours
Low
1 business day
*Service Level Objective
Follow-up Response Times
Enterprise SLO
Urgent
1 hour
High
2 hours
Normal
4 hours
Low
8 business hours
