Voice Enabled Contact Center

Voice enable your contact center desktop experience without complex telephony systems. Leverage WebRTC to make and receive calls within your contact center application and retain customer conversations in one place.

Try it free

Improve agent productivity

Integrate voice into your CRM application so your agents can work within one application and gain immediate access to call context. No need to switch applications to handle phone calls.

Expand easily with remote agents

Quickly add remote agents or contact centers in any region. A browser is all they need.

Lower costs

Eliminate the need to deploy and configure expensive phones and PBX systems. Get voice delivered through your browser.

How voice enabled contact center works

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1

Get a contact center number

Port your current number or buy a new number from Vonage APIs and publish it.

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2

Your customers call you

Customer calls appear in your browser-based CRM application so agents have full customer context—all in one screen.

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3

You contact prospects

Your agents can also initiate outbound calls right from within your contact center desktop.

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4

Run reports

You can gain actionable insights by generating reports about your call activity from our dashboard or your own application using our Management APIs.

Why choose Vonage APIs for call center?

High quality voice

Our platform connects directly to the Vonage MPLS network and to tier 1 carriers that provide high quality voice services. In addition, with data centers in all regions of the world and our automatic location-based routing, our network delivers the low latency and high reliability your business critical applications require.

Split/multitrack recording (beta)

Record up to 32 call participants in separate tracks to enable more accurate call transcription, content search, sentiment analysis and more.

Global coverage

We provide access to local numbers in more than 85 countries. Numbers can be provisioned right from our dashboard or programmatically through an API.

Per-second billing

Pay only for the seconds you use—with per-second billing, you don’t pay for unused partial minutes. In addition, you save long distance fees because all calls are local in their respective markets.

Try it free

Start developing now with free credit. No credit card required.
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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444