Protect user privacyProtect users’ privacy by connecting them without exposing their real phone numbers.
Avoid revenue leakageKeep conversations between users on your marketplace to avoid off-platform transactions.
Gain new insightsTrack, record, and analyze calls to gain new insights on your business.
How private voice communication works
1. A user places a call from your app
A user on your service calls a local virtual number to hail a ride, book a place to stay, or to purchase an item from a seller in your marketplace.
2. The other party picks up
Vonage APIs connect the caller with the other party in your marketplace. Neither party sees the other party’s personal phone number; they see only the virtual number your application provisioned for the service.
3. The conversation takes place
With their personal phone numbers masked, the parties talk and possibly come to an agreement — for a ride, for goods to be purchased through your marketplace, or whatever it may be.
4. Analyze trends and discover insights
Though the parties can’t see each others’ number, you can. You can generate reports from the console to understand who spoke with whom and when, analyse trends and discover insights that are important to your business. If the call was recorded, it can be transcribed and analyzed for further insights.