Service and support plans

Your success is our priority. We won't rest until you've accomplished your goals. Find our support methods and response times below.
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  • Service status notifications

  • Online knowledgebase

  • Email/Web portal
    • 24/7
  • Chat support
    • Business hours
  • Phone support
  • Designated Support Engineer (DSE)

  • Customer Success Manager (CSM)

  • Platform Uptime SLA 99.99%

  • Best Practices Advice and Guidance

  • Accelerate Services hours from our technical solutions team

  • Response Time SLA

*Service Level Objective

Initial response times

Priority SLO*

Urgent (Critical service unavailable)
2 hours
High (Serious service disruption)
2 hours
Normal (Other problems)
4 hours
Low (Minor or scheduled)
1 business day

Enterprise SLA

30 minutes
1 hour
3 hours
1 business day

*Service Level Objective

Follow-up response times

Enterprise SLO

Urgent (Critical Service Unavailable)

1 hour

High (Serious Service Disruption)

2 hours

Normal (Other Problems)

4 hours

Low (Minor or Scheduled)

8 business hours

Self-service management APIs pricing

Data privacy and reporting

Reports API: Flexible reporting for Messaging and Voice communications channels in one powerful API.

$450/month Pay as you go $0.0004/CDR

Audit API: Prevent security vulnerabilities and proactively investigate your Vonage account events.


Redact API: Automatically redact sensitive and personal information (PII) from your communications records.


Advanced Insights: Integrate detailed video session data into your customer experience analytics.




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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: local numbers