Chatbot to human voice
Add the personal service.
- Quickly route to the best available agent
- This helps add a personal response
Dynamic omnichannel routing
Enjoy smart routing through chatbot integration with CRM.
- Quickly leverage updated Salesforce data
- Automatically route based on case owner, last agent contact, latest post-call survey, and more
Chatbot data review
Access records for continual improvement.
- Automatically log chatbot conversations and chat detail records into Salesforce
- Easily reference logs for Einstein AI or human analysis
Prep your agents with appropriate call histories.
- Agents receive a transcript of the chatbot conversation before accepting a call or live chat
- Agents can prepare, save time, and deliver a personal response
Happy customers become loyal customers
Learn how to integrate your phone, email, chat AI, SMS, and social media channels for a full omnichannel experience that customers desire.