Einstein AI and dashboard
Visualize the conversation.
- Quickly reference dashboard for instant insights
- Einstein Analytics helps visually segment and analyze customer conversations
Assign transcripts and logs to the appropriate Salesforce object.
- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases, and custom objects
Gain insights through AI-powered customer engagement.
- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge
Learn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations