Einstein AI and dashboardVisualize the conversation.
- Quickly reference dashboard for instant insights
- Einstein Analytics helps visually segment and analyze customer conversations
Speech-to-textAssign transcripts and logs to the appropriate Salesforce object.
- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases, and custom objects
AlertsGain insights through AI-powered customer engagement.
- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge
Call recordingsLearn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations