Unlock hidden insights with Einstein Analytics

When your Vonage Contact Center, designed for Salesforce data meets Einstein Analytics, the results are dramatic. Dive deeper into customer conversations with powerful and easy-to-use dashboards—and identify relevant conversations for best practice and compliance.
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Einstein AI and dashboard

Visualize the conversation.

  • Quickly reference dashboard for instant insights
  • Einstein Analytics helps visually segment and analyze customer conversations
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Speech-to-text

Assign transcripts and logs to the appropriate Salesforce object.

  • Conversation Analyzer transcribes and logs calls into Salesforce objects
  • Calls can be linked to contacts, cases, and custom objects
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Alerts

Gain insights through AI-powered customer engagement.

  • Instantly identify insights and trends
  • Easily assess your team’s compliance and product knowledge
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Call recordings

Learn from every call and continually improve.

  • Conversation Analyzer pairs call recordings with transcripts and metrics
  • Findings help agents better understand conversations
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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444