Boost customer satisfactionReduce waiting times with global call plans as they deliver calls to the next available agent, regardless of location
Reduce telephony costsKeep your voice traffic local to the agent not only provides the best possible call quality but also minimizes your call charges
Scale as neededGrow your business on a platform that’s available and supported wherever you are
Eliminate downtimeWith multiple carrier partners globally, instantly switch between providers to keep you up and running
A simple way to operate a complex environment
Use a single global call plan to distribute your calls globally. This immediately consolidates your administration and reporting, saving time and delivering insight into how your operation is performing. All this while maintaining the crystal-clear quality that you need to provide the experience your customers expect.
- Gain operational insights through consolidated administration and reporting
- Connect any customer with any agent, regardless of location, reduces wait times, ensures you hit SLA and most importantly, boosts customer satisfaction.
Manage regional peaks in traffic
Overflow calls to quieter service centers, no matter where they are - connecting customers with agents, regardless of location
- Connect any customer with any agent, regardless of location, reducing wait times and ensuring you hit SLA and most importantly, boost customer satisfaction.
- Eliminate issues of high latency and low quality associated with region-specific call plans that require routing calls back and forth between home and local locations
- Avoid single points of failure from relying on a single telephony carrier to deliver all your calls
- Vonage has established relationships with multiple Tier One carriers, in all regions, so we have the flexibility to switch providers at a moment’s notice
Global Voice Assurance features
Move calls between regions seamlessly with Global Call Plans so you can balance peaks and troughs in demand
Grow your business on a platform that scales and supports you along the way
Keep voice traffic local to reduce call charges
Tap into local infrastructure to maintain call quality
Unified reporting, management, and overview of agent availability and call distribution
Always use a local node for local calls even if agents and customers are on different continents