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Vonage Contact Center for Microsoft Dynamics 365

Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. The integrated cloud contact center solution helps you drive external and internal customer satisfaction while providing agents with exactly what they need to be productive, all without leaving the app. Transform customer experiences into true customer loyalty.

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Microsoft Dynamics 365 Sales Hub
FLEXIBLE

Support for Sales/Service Hubs and Field Service

Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it.
  • Sales and service teams
  • Field services teams
  • Any device, any time
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FEATURE RICH

Leverage all the tools you need

A single interface, as easy to use as it is powerful.
  • Embedded Vonage ContactPad UI
  • Screen pop¹
  • Click-to-act
  • Dynamic routing¹
Microsoft Dynamics 365 Service Hub
SMART

The features you need to improve your CX now and tomorrow.

Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents. Auto-log events, build insights with data, and eliminate manual data entry.
  • Event and comment logging
  • New record creation²
  • Call summary reporting and playback link³
  • Near real-time metrics and historical data
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PREREQUISITES

Satisfy just a few system requirements

Vonage Contact Center for Microsoft Dynamics 365 has a few simple requirements.
  • Be a Vonage Contact Center customer choosing from multiple plans to suit your needs
  • Microsoft Dynamics 365: Cloud version
  • The Vonage Contact Center for Microsoft Dynamics 365 Connector
  • Microsoft Edge, Chrome, Safari, or Firefox browser
  • The Channel Integration Framework 2.0 (a Microsoft plugin)

¹ Available with Select and Premium VCC packages

2 Available with Select and Premium VCC packages

3 Available with Select and Premium VCC packages or the Insights API

 

 

Vonage Contact Center for Microsoft Dynamics 365
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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444