Support for Sales/Service Hubs and Field ServiceEnable your cloud-based contact center to focus on what’s most important, wherever you need to use it.
- Sales and service teams
- Field services teams
- Any device, any time
Leverage all the tools you needA single interface, as easy to use as it is powerful.
- Embedded Vonage ContactPad UI
- Screen pop¹
- Dynamic routing¹
The features you need to improve your CX now and tomorrow.Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents. Auto-log events, build insights with data, and eliminate manual data entry.
- Event and comment logging
- New record creation²
- Call summary reporting and playback link³
- Near real-time metrics and historical data
Satisfy just a few system requirementsVonage Contact Center for Microsoft Dynamics 365 has a few simple requirements.
- Be a Vonage Contact Center customer choosing from multiple plans to suit your needs
- Microsoft Dynamics 365: Cloud version
- The Vonage Contact Center for Microsoft Dynamics 365 Connector
- Microsoft Edge, Chrome, Safari, or Firefox browser
- The Channel Integration Framework 2.0 (a Microsoft plugin)
¹ Available with Select and Premium VCC packages
2 Available with Select and Premium VCC packages
3 Available with Select and Premium VCC packages or the Insights API
Sales and Service: Integrating Contact Center With Microsoft Dynamics 365
With integrated Microsoft Dynamics 365, you can instantly access insights across the Sales Hub and Service Hub—which provides a complete 360-degree view of customers and their journey.