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Expand your reach with Google Business Messages

Vonage Conversational Commerce, powered by, combines conversations with Google Business Messages. Now your customers can engage with your brand from a variety of entry points, including Google Search, Google Maps, and Google Ads — not to mention your own channels. This accessibility delivers helpful, timely, and engaging experiences regardless of when or where your customers need assistance with automated bots or live agents.

Start a chat right from a Google Search and Google Maps

It’s common for customers to start a search directly in Google Search and Google Maps. Capture the moment by embedding messaging capabilities directly in these Google tools with Vonage Conversational Commerce. This makes it easier for customers to find and contact you when they need help.

Image of a mobile phone with a chat about a retail purchase with a Buy Now button to the right

Use quick replies for timely engagement

Conveniently suggest relevant actions to users, which appear at the bottom of the conversation. These can be links that open other default applications, such as to access your website or to dial your phone number.

Google maps chat showcasing location of store

Put your business profile to work

Your detailed business profile on Google is also an always-on advertisement. Be sure to provide customers with essential information like hours of operation, address, and contact details.

Package the results with rich cards

Rich cards display chunks of information — like related data, media, and suggestions — so users can understand it at a glance. You can also string together rich cards to create a carousel, which lets users compare and react to individual items.

Message verifying a product is available in chat

Secure and verify conversation

Google verifies the authenticity of your business, which adds a layer of confidence for customers. Google Business Messages conversations conducted within Vonage Conversational Commerce are also encrypted for security.

It’s good to be in sync

Easily secure, integrate, and update your catalog, orders, shipping, payment information, and customer data. And make it easy for your teams to access these insights across your enterprise-wide systems.
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