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Engage your fans and shoppers through Instagram messaging

Vonage Conversational Commerce, powered by, provides Messenger API support for Instagram. Now you can engage customers while they admire your feed and offer guidance on their next purchase

Example of Instagram chat commerce conversation
Positive comments on instagram influencer post

Strike up the conversations

With Instagram marketing messages from Vonage Conversational Commerce, brands can strike up frequent conversations. This helps you engage with customers on timely topics and optimize your nurture efforts:

    • Remind customers about live events, product drops, or other key campaign moments

    • Deliver exclusive access to content, deals, or products
    • Augment movies, concerts, or sporting events with behind-the-scenes trivia and other supplemental content
    • Replace low-performing email newsletters with messages

    • Segment customers by topic and deliver personalized in-thread experiences
A customer contacting support on their phone, support responding from chat hub with many active conversations

Engage customers over live chat

Guide and nurture customers through a convenient live chat. It’s a great way to answer questions, provide suggestions, and even sell.

A sms conversation where customer is sending multiple queries without allowing a response

Make it easy for customers to respond

Provide answer options and ice-breakers to guide customer conversations. And make it easy for customers to reply through templatized or bot-enabled responses.

Example of commerce integration on Instagram brand post

Combine shops with Instagram messaging

Share curated collections over Instagram messaging to let customers learn more about your products and Create opportunities to engage in a one-on-one consultation with your brand.

Instagram chat interaction with order updates

Share pre-filled carts and order summaries

Simplify shopping for your customers by sharing the cart and order details over Instagram messaging. This allows them to easily pay through the checkout link.


It’s good to be in sync

Easily secure, integrate, and update your catalog, orders, shipping, payment information, and customer data. And make it easy for your teams to access these insights across your enterprise-wide systems.
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