Strike up the conversations
With Instagram marketing messages from Vonage Conversational Commerce, brands can strike up frequent conversations. This helps you engage with customers on timely topics and optimize your nurture efforts:
Remind customers about live events, product drops, or other key campaign moments
- Deliver exclusive access to content, deals, or products
- Augment movies, concerts, or sporting events with behind-the-scenes trivia and other supplemental content
Replace low-performing email newsletters with messages
- Segment customers by topic and deliver personalized in-thread experiences
Engage customers over live chat
Guide and nurture customers through a convenient live chat. It’s a great way to answer questions, provide suggestions, and even sell.
Make it easy for customers to respond
Provide answer options and ice-breakers to guide customer conversations. And make it easy for customers to reply through templatized or bot-enabled responses.
Combine shops with Instagram messaging
Share curated collections over Instagram messaging to let customers learn more about your products and Create opportunities to engage in a one-on-one consultation with your brand.
Share pre-filled carts and order summaries
Simplify shopping for your customers by sharing the cart and order details over Instagram messaging. This allows them to easily pay through the checkout link.