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Chat helps engage customers anytime, anywhere

With Vonage Conversational Commerce, powered by, you can guide your customers to the products they love and drive sales using live chat.

Help your customers throughout their journey

Combine live agents and AI-powered automation to support customers, address pre-sales questions, offer product advice, cross-sell, and up-sell.

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Unified business messenger

Manage conversations across multiple messaging channels from one dashboard.
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Built-in commerce

Provide customers with information about your products and services. Then create orders on their behalf and enable them to make payments — all within the chat.
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Rich customer profile

Deliver a personalized experience for your customers by referencing their purchase history, recent interactions, and preferences, using custom data fields and a robust tagging system.
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Human bot transfer

Allow live agents to monitor automated conversations, take over for the bot, and pass conversations back to the bot at any time.
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Machine learning & AI

Free up your support by adding automated replies to questions about your products, shipping, order status, refunds, cancelation, and more.

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View conversations across all channels in one dashboard and easily assign them to appropriate team members or a bot.
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Managed access

Manage your team’s access to advanced live chat features. Control who can edit customer details, update orders, and give discounts.
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Working hours

Set operating hours for your live chat team and trigger the right response for customers at any hour. Off hours? Send queries to the bot.
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Team analytics

Track live agent performance related to response times, customer satisfaction, and sales conversions.

Turn conversations into sales

Engage customers anytime, anywhere, with Vonage Conversational Commerce.
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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers