We're here to support you in your mission
Connect with 1.3 Billion people and countless businesses using the Facebook Messenger platform to keep in touch with family, friends and businesses.
Times like these require accurate and timely information. Spread awareness, provide verified information, and keep communities in the loop though timely notifications, updates, and advisories sent directly into their Messenger.
Help people get the information most critical to them, either through real-time conversations with volunteers and experts or chatbots. Through a combination of Natural Language Processing and automation, self-serve chatbots can quickly respond to frequently asked questions and general concerns in popular messaging apps so your volunteers can focus on the people that need the most support.
Build a simple, automated decision tree to help users find answers to common questions so you can reduce the inbound volume for your customer service channels. You can also implement automated reminders to ask for updates and check in on people.