Device Type: desktop
Skip to Main Content Skip to Main Content

How To Forward a Voicemail on Any Device

This article was published on June 25, 2024

Voicemail messages are common in modern communication, making it easy to leave the recipient a message when they’re unavailable. However, there are situations where you may want to forward the message to your colleague or just save it for future use. We’ll look at how to forward a voicemail using various devices and platforms, and ensure easy sharing of messages and effective communication within your organization.

Photo of a woman in an office talking on her phone while typing on her laptop. Running across the frame in the background are a series of small purple vertical lines representing a voicemail recording.

What Is Voicemail Forwarding?

Voicemail forwarding is a feature that allows you to send a voicemail message to another person's email or phone number. Some services will offer a transcription of the voicemail (such as Vonage’s visual voicemail offering), but usually, it involves sending the actual audio file.

Forwarding voicemails helps you get important information to the right people at the right time. This can significantly improve communication efficiency within your organization.

How To Forward a Voicemail on iPhone

Forwarding a voicemail via your iPhone is a quick process that can be done in just a few steps:

1. Open the Phone app on your iPhone and tap on the "Voicemail" tab.

2. Tap on the voicemail message you want to forward to open it.

3. Tap the share button at the top-right corner of the screen (it looks like a square with an arrow pointing upward).

4. Pick your preferred method of forwarding the voicemail — to Message, to Mail, or using AirDrop.

5. Enter the recipient's phone number or email address, depending on the method you choose.

6. Tap "Send" to forward the voicemail message to the selected recipient.

How To Forward a Voicemail on Android

Forwarding a voicemail on your Android device is a straightforward process, though it does require a separate app.

1. On your Android, go to the Google Phone app and tap on the "Voicemail" tab.

2. Find the voicemail that you want to forward, and tap on it to open the message.

3. Tap the three-dot menu icon in the top-right corner of the screen.

4. Select "Share" from the dropdown menu.

5. Select an app to forward the voicemail from — Gmail, Messages, or another app installed on your phone.

6. Enter the recipient's email address or phone number, depending on the chosen method.

7. Tap "Send" to forward the voicemail message to the selected recipient.

This makes it easy to send voicemails to co-workers or save them for future use, enhancing your internal communications and collaboration efforts.

How Do You Forward Voicemails on a Computer?

Forwarding voicemails on a computer is easy with Vonage Business Communications' voicemail to email feature. This automatically sends an email with the voicemail recording attached as an MP3 file, so you can easily share it with colleagues and listen to it at your convenience.

To forward a voicemail using the voicemail to email feature:

1. Open the email containing the voicemail recording.

2. Click on the "Forward" button in your email client.

3. Enter the email addresses of those you want to forward it to.

4. Provide an optional paragraph with more context, including any important action items.

5. Click "Send" to forward the email with the attached voicemail recording.

By using the voicemail to email feature, you can easily share important voicemails with your team, ensuring everyone stays informed and collaborates effectively. Plus, by being able to add context-providing messages and explain why you’re forwarding it, you can ensure everyone knows exactly what’s happening.

When Should You Forward a Voicemail?

Forwarding voicemails can help keep the whole organization informed and ensure that corporate communication is a success. Of course, that doesn’t mean you need to share every voicemail you get! Here are a few specific use cases for voicemail forwarding:

1. When you hear a voicemail that includes an action item or some other urgent information that needs to be distributed to specific team members or departments.

2. If the voicemail needs insight or information from a colleague with particular knowledge or responsibility for the issue at hand.

3. If you’re delegating a task or request from the voicemail to another team member.

4. If you need to keep the voicemail on record for later, you can forward it to yourself or save it in a message box.

5. When a voicemail gives commentary that can improve the company’s internal processes or projects, forwarding it to the relevant parties can ensure the information is considered and acted upon.

Common Mistakes People Make When Forwarding Voicemails

While forwarding voicemails can be extremely useful for increasing efficiency in corporate communication, there are common mistakes that can undermine its effectiveness. Recognizing these mistakes is an effective way to ensure your voicemail forwarding practices are both efficient and professional.

Not Listening to the Message Before Forwarding It

A common mistake, and one we’ve all done on occasion, is to forward a voicemail without listening to it first. This can lead to sharing irrelevant or incomplete information with colleagues.

To prevent that, take a moment to listen to the voicemail before deciding whether to forward it. If you’re using Vonage’s visual voicemail feature, scanning the transcript gives you a quick way to get the gist of the message before taking action.

Forgetting About Privacy Regulations

When forwarding voicemail messages to a third party, make sure to keep privacy regulations in mind, as voicemails often contain confidential information. This could be information that the caller wishes to keep private — especially if your area of business involves healthcare or finance.

Consider the contents and the clearance level of the recipient of the voicemail before forwarding to ensure the information is compliant with any relevant regulations.

Providing No Context

If you forward a voicemail without providing context, you could end up wasting the recipient’s time and confusing them. Context makes it easier for the recipient to digest the message and take the next steps.

Let them know why you are forwarding the file and if there is anything that they should follow up or respond to. This will help them prioritize accordingly and make sure they know where to direct their reply.

Better Call Management With Vonage Business Communications

In today's fast-paced business world, efficient communication is essential for success. Vonage Business Communications offers a suite of features designed to streamline your call management, including voicemail forwarding.

  • Voicemail to email automatically sends an MP3 recording of a voicemail to your inbox, allowing you to listen to messages at your convenience and forward them to colleagues as needed.

  • Visual voicemail provides a user-friendly interface for managing your messages, complete with transcripts for quick reference.

  • Virtual voicemail ensures that your business maintains a professional presence, even when you're away from the office.

By combining these powerful features with best practices for forwarding voicemails, you'll be well-equipped to handle the demands of modern business communication, streamlining your processes and boosting productivity along the way.

Still Have Questions About Forwarding a Voicemail

No, voicemail forwarding and call forwarding are two different features. Voicemail forwarding allows you to send a voicemail message to another person's email or phone number, while call forwarding redirects incoming calls to another phone number when you're unavailable.

There could be several reasons why your incoming calls are being forwarded to voicemail:

 

1. You can’t answer your phone because it’s switched off or its cell network coverage is non-functional.

2. You’ve enabled your device’s ”Do Not Disturb” mode, sending calls directly to voicemail.

3. You've configured conditional call forwarding to voicemail, such as if you're busy or a set number of rings go unanswered.

4. No space is available for recording messages in your voicemail box so callers are diverted to another voicemail box or get a busy signal.

To fix this, either edit your phone settings to turn off “Do Not Disturb,” change your conditional call forwarding settings, or erase your old voicemails to free up space in your voicemail box.

 

Forwarding a landline voicemail is entirely dependent on your specific carrier and the features they offer. Your landline could come with voicemail forwarding or a voicemail to email feature, or it may not be available at all, depending on your carrier. Get in touch with your carrier for more information on your voicemail management options.

Deskphone with Vonage logo

Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers