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Visual Voicemail

With Vonage Visual Voicemail, employees receive voicemail transcripts directly in their email inbox, giving them more control and enhanced efficiency.

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What is Visual Voicemail?

The Vonage Visual Voicemail® add-on turns your voicemail to text and immediately delivers an email with the voicemail transcript. Once Visual Voicemail is enabled on an extension, users can access it in two places: on their Desktop or Mobile apps, or through their email (but only if Voicemail to Email has been enabled).

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How does Visual Voicemail work?

When you receive a voicemail on your extension, our automated system transcribes it and sends you an email. The transcription appears in the body of the email, along with the phone number and an attachment of the recorded message as an audio file.


Visual Voicemail from Vonage

Visual Voicemail is an add-on feature — a complementary service to regular email — that can be included in your Vonage Business Communications plan for a small monthly fee.

  • Discreet — Visual Voicemail empowers you to quickly receive and quietly review a text version of your voicemail on any device on which you receive email.

  • Flexible — Visual Voicemail lets users forward voicemail messages from their email.

  • Confidential — Visual Voicemail protects privacy as no live agents are involved in the automated transcription process.

  • Cost-effective — Visual Voicemail costs $4.99 per month, per extension, for whatever number of extensions you need.

Still have questions about Vonage Visual Voicemail?

To access VBC services and apps, including our visual voicemail capabilities, start by selecting a VBC plan that is right for your business. View our plans and buy online, schedule a conversation, or simply call 855-430-6401 to discuss your needs with a business VoIP expert.



No, Visual Voicemail is an add-on service that can be included in your VBC plan. Visual Voicemail costs $4.99 per month, per extension — you purchase as many licenses as you need. It is available for Unlimited, Metered, and Virtual Extensions.

Visual Voicemail is a managed service — only Super Users and Administrators can add or set up Visual Voicemail and can enable it for any and all extensions. You purchase as many licenses as needed, one per extension.

Voicemail to Email automatically sends a recording of the voicemail to your email inbox. Visual Voicemail adds to that, including a text transcription of the voicemail that you can read on any device.

Range of features, easy set up

“I loved that they had a range of add-ons and features (Business Inbox is great!) that my enterprise call center needed! They also had one-on-one account set up professionals to walk me through exactly how to set up the system to do exactly what my team needed!”

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