Device Type: desktop
Skip to Main Content Skip to Main Content

Discover Vonage Contact Center on the AWS Marketplace

This article was published on February 9, 2023

Vonage and Amazon Web Services have joined forces to solve communications-related challenges for businesses around the globe. Together, Vonage and AWS bring the power of communications technologies with leading computer and IT services to accelerate speed to benefit. If you’re an AWS customer looking for a contact center solution, you are in the right place!

Image of a user in front of a laptop, with a chart on the screen. This represents the availability of Vonage Contact Center on the AWS Marketplace.

Vonage Contact Center Now Available on AWS Marketplace

Vonage Contact Center, a configurable and future-proofed platform, delivers superior customer and agent experiences while reducing IT complexity and lowering operating costs. The packaged solution provides customers with an integrated offering — from carrier to application — that simplifies communications with one partner for service and support. And it’s all backed by proven 99.999% reliability* delivered on a carrier-strength network. 

*Based on Vonage’s average uptime from July 2021 to February 2022.

Now, you can transact Vonage Contact Center (VCC) from the AWS Marketplace. AWS Marketplace is an online store that makes it easy for customers to find, compare, and immediately start using the software and services that run on AWS. Our AWS Marketplace listing offers increased redundancy and allows businesses to elevate their customer service — and position themselves to gain an edge over their competitors.

VCC transacted through AWS Marketplace allows you to maximize scalability, enhance security, and simplify logistical processes — all of which align with both AWS and the Vonage commitment to delivering a superior customer experience.

Your Team Committed to Customer Success

By purchasing VCC through the AWS Marketplace, you unlock a number of benefits including:

Enterprise Discount Program (EDP)

Are you part of the AWS Enterprise Discount Program? Purchase VCC through the AWS Marketplace and burn down your annual EDP commitment. 

Native Integration With AWS Services

VCC functionality is deployed natively on the AWS cloud, which means peace of mind with enhanced data privacy, ease to implement security features, application performance monitoring, and more.

Simplified Billing

By purchasing VCC on the AWS Marketplace, the entire process from conversation to launch will be simplified. In fact, you can simplify vendor management by procuring VCC through AWS Marketplace. VCC billing will now become part of your AWS invoices.

image depicts frustrations when customers try multiple ways to contact a business, but cannot reach anyone Avoid the No-No's
Three No-No’s That Make for a Bad Customer Experience
You’re a customer-focused leader … not to mention a consumer and human being — which means you’ve had your share of head-shaking experiences. Let’s put these together and review the business implications of a bad CX.

Why Vonage Contact Center?

Vonage Contact Center transacted through AWS Marketplace offers a number of features to help boost the agent and customer experience:

  • “Off-the-shelf” solution personalizes customer interactions and helps drive well-orchestrated conversational experiences across all customer touchpoints. VCC gives customers and employees the freedom to communicate however suits them best.
  • Expanded geographical reach and telephony capabilities serve customers in over 65 countries, while providing for high-quality voice, global voice assurance, and call plans.
  • Best-in-class advanced routing capabilities power smart, dynamic routing decisions. Agents leverage real-time caller details to deliver personalized service. 
  • Unmatched integration with Microsoft Teams and Microsoft Dynamics helps agents to expedite problem resolution and addresses customer questions faster. Your agents can reach and partner with subject matter experts right from their preferred collaboration and productivity tool.
  • Unified UC and CC experience when combined with Vonage Business Communications enables organizations to manage their communications and collaboration tools in one place. Now users can enjoy integrated features like a single interface, presence synchronization and availability, and single authentication credentials. 
  • A wide range of compliance certifications and privacy standards, including PCI DSS payments (Agent Assist, Self-Service & Digital), ISO 27001, SOC 2 Type 2, HIPAA, Salesforce Shield, and GDPR.

Next Steps

Integration with leading collaboration tools, cost efficiencies, AND the chance to deliver personalized customer service across multiple channels?!? Vonage Contact Center on the AWS Marketplace delivers all that and more. And thanks to your dedicated Vonage team, getting started couldn’t be easier.

Denise Vlaicu, Director of Portfolio Product Marketing, Vonage
By Denise Vlaicu Director of Portfolio Product Marketing

Denise oversees the Vonage cross-portfolio go-to-market strategy and execution, which includes UCaaS, CCaaS, and CPaaS. Her cloud industry experience spans integrated marketing, business development, corporate marketing, partner marketing, and product marketing. She is passionate about increasing brand value and revenue growth through marketing strategies that engage buyers and strengthen brands.

Deskphone with Vonage logo

Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers