COPERATO Provides Advanced Client Engagement Solutions Powered by Vonage
Based in Israel, COPERATO is a professional software company with more than 10 years of experience in the telecom industry. The company provides businesses with cutting edge cloud-based communications solutions that enhance agent and customer experience.
Challenge
Provide reliable, global voice and SMS capabilities to businesses at scale, while capturing comprehensive analytics
Solution
Vonage Voice API, Vonage SMS API
Results
Robust, comprehensive metrics and reporting; Seamless integration between channels; Flexible, scalable communications at scale“At COPERATO, we provide businesses with fast, stable, secure communications tools including a VoIP call center solution, SMS platform and secured VPN service,” explains Gil Shoval, Chief Executive Officer. “Our team helps to design cutting-edge communications systems tailored to businesses’ needs, and we are constantly evolving our solutions to ensure our customers are getting the best technology available. Our advanced engagement solutions combined with 24/7 support provide businesses with a full solution that saves money and increases efficiency.”
For years, COPERATO has relied on Vonage Communications APIs (Application Programming Interfaces) to support customer connections and conversations over multiple channels including voice and SMS.
Building Better Connections
In 2015, COPERATO first built a VoIP call center solution for its customers, integrating the Vonage Voice API to offer personalized, global calling experiences with user context and data at agents’ fingertips — whether on a mobile app, browser or contact center platform.
“The Vonage Voice API allowed us to innovate, streamline, and scale our customer solutions with flexible voice capabilities—all on a reliable, high quality global carrier network billed on a usage basis,” said Shoval. “We’re able to pass those savings along to our customers so they only pay for what they use.”
As customer needs have changed over time, the ability to connect over multiple channels has become key to delivering enhanced customer engagement. COPERATO has evolved to not only meet customer demands, but to exceed them by adding new and integrated customer communication channels and building solutions for their customers using the best tools available - like Vonage SMS API.
“Our legacy SMS system did not have the power to scale for all customers as demand grew for multiple channels,” noted Shoval. “We decided to expand SMS capabilities and develop a stronger system, choosing Vonage SMS API to help do so. With the Vonage API platform, the voice and SMS channels work like magic together behind the scenes, allowing us to increase the volume without having to worry about performance. Our FullSMS system went live a few months ago, and we’re already supporting hundreds of clients and growing with this channel.”
Real-time Reporting, Real-time Results
The Vonage SMS API allows businesses to connect with customers in an intelligent, compliant and data-rich manner. With Vonage SMS, COPERATO can provide customers with detailed insights on campaigns, including information on messages both sent and received, and this allows for a more streamlined, strategic approach to customer connection.
“Vonage is one of our top SMS providers today, and that’s due in part to how seamlessly the Vonage APIs connect between systems and provide us with accurate analytics to shape our strategies,” explained Shoval. “When we build solutions for our customers, our goal is for all of the moving parts - the various communications channels - to work together in harmony, like a symphony and Vonage APIs are an integral part of the process.”
Vonage as Provider and Partner, All in One
COPERATO offers same-day installation, 24-hour support, and cutting edge technology to its customers to meet all of their communication needs. To do this, the COPERATO team chooses technology providers that have the ability and flexibility to work with them as partners. Between the COPERATO and Vonage teams there is open communication, collaboration and innovation - all in service of an enhanced customer experience.
“With Vonage, we have access to the communications capabilities we need, the data we need and the support of a great team - all of which allow us to continuously innovate and improve,” said Shoval. “We are in a good position to grow and expand to meet our customers’ needs in the future, supported by the Vonage Communications Platform.”
Learn more about how the Vonage Communications Platform can help you build better connections with customers, partners, and employees.
