DocPlanner Provides Visual Engagement, Enhanced Healthcare Support with Vonage APIs

DocPlanner also offers doctors and clinics the tools to optimize their patient flow, reduce no-shows, and digitize their practices so they can spend more time with patients, and ultimately improve healthcare outcomes.

DocPlanner has been a Vonage customer for more than a decade, enabling DocPlanner to strategically enhance its healthcare platform as a result. This long-standing partnership has allowed DocPlanner to optimize costs by centralizing service traffic through a single, trusted provider. Furthermore, DocPlanner has enriched the patient experience by implementing advanced features powered by Vonage APIs such as two-factor authentication, SMS appointment reminders, personalized surveys, and comprehensive appointment summaries.

“We average about 90 to 100 million visitors to our platform every month,” said Gustavo Comitre, Product Director at DocPlanner.  “A lot of important elements are involved in healthcare, especially in an online platform. With Vonage APIs, we've met the high expectations for security, reliability and delivering an exceptional healthcare experience that truly resonates with both patients and doctors. It's how we're making healthcare more human.”

Creating Connection, No Matter the Provider

In the healthcare sector, where security and privacy are paramount, DocPlanner exemplifies how to streamline the entire patient journey. From the ease of finding and booking the right healthcare provider and confirming appointments, to receiving detailed information and summaries post-consultation, every step is secure. Leveraging Vonage's Messages API, which integrates with SMS, WhatsApp, and other social chat apps, DocPlanner offers a seamless service experience across the patient's preferred communication channel while ensuring each interaction follows high standards of security and confidentiality.

Comitre continued, “The patients, they don’t see any difference in what platform we are using on our end. But when we are talking about millions of messages per month, there is always a chance that ‘message not delivered’ will happen. That flexibility to move to different platforms becomes more important as we move to different parts of the many countries with which we work, and Vonage does that. Some patients prefer to use WhatsApp, and some want another messaging platform. Vonage enables this, allowing us to have a better delivery rate so we reach more patients in the channel they are most comfortable using, helping us to ensure high security standards.”

Meeting Patient Needs, No Matter the Circumstance

“It seems like ages ago, but I remember once the pandemic started, traditional in-person consultations plummeted dramatically. This unprecedented shift required an immediate pivot to telehealth solutions, ensuring that the patient journey remained smooth and effective, allowing us to provide the highest quality of care precisely when and where it was needed, anytime and anywhere,” said Comitre. “It was crucial for our patients and our doctors to continue to communicate with each other so we needed to enhance our product to accommodate that need. We couldn’t take the time to develop that ourselves and that’s where Vonage was a huge help.”

Reflected Comitre, “I remember we had to work very quickly because doctor appointments could not stop. We were already a customer of Vonage, so it was a huge help that they already had the technology to provide Video APIs. We were  able to act swiftly while also ensuring  the highest security standards with this rapid deployment. The integration process was seamless and we maintained our patient care services without interruption.

Evolving with Healthcare Needs, Enhanced Patient Care

Continued Comitre, “They bring us valuable insights and expertise so connecting to our patients using APIs remains easy for us to maintain. The customer care Vonage provides is something that helps us keep the trust of our own customers.”

Discover how the Vonage Communications APIs can enable crucial connections for your business.