Telescope Health Provides Vital Virtual Healthcare Powered by Vonage and SourceFuse

“The real driving force behind what we do is the disparities that exist in the care delivery model today. People often do not seek out or receive the care that they need due to lack of transportation, lack of insurance, or economic hardship,” explained Brent Girardeau, Director of Technology, Telescope Health. “We work closely with local governments and providers to build systems that deliver care to individuals who would otherwise not receive it. By addressing inequities at the patient level, we really are helping people stay healthier and take charge of their own healthcare journey, while reducing cost to the system as a whole.”

To accomplish this, Telescope Health needed to find the right technology providers to collaborate with and create one seamless user experience - which is where SourceFuse came in. SourceFuse, a Vonage partner, is a leading provider of cloud-native, bespoke solutions and services with deep expertise in the healthcare and life sciences industry. By integrating the Vonage Video API into the cloud-based SourceFuse solution, Telescope Health is able to connect patients with high-quality care, no matter where they are or when they need help.  

One Click Away from Meaningful Care

Telescope Health specializes in on-demand, preventative, and transitional care telehealth services for ACOs, health systems, health plans, nursing facilities, and businesses. They also provide health care navigation services by utilizing a team of care coordinators that empower people in their health care options. When it comes to connecting patients with caregivers virtually, the Vonage Video API provides high-quality audio and video that rivals face to face interactions - without the need for patients to travel, which can be prohibitive.   

“We believe in making things as easy as possible for the patient with a goal of zero burden,” said Girardeau. “Even something as simple as needing to remember another log-in or download a new application can be a barrier to care and dissuade someone from reaching out to their healthcare team. The fact that the video meeting tool is integrated directly into our solution, and can even be sent as a direct link via text, is critical and provides a hurdle free experience for patients.”

“For the video feature of the custom-built virtual care solution for Telescope Health, SourceFuse chose to integrate Vonage’s Video API. This solution enables them to fulfill consumer needs and preferences by providing healthcare navigation and follow-up care to drive better patient outcomes. A completely integrated and interoperable telehealth application like this makes a huge difference,” noted Vaidant Singh, Chief Marketing Officer, SourceFuse. “A huge benefit to the Vonage API is the seamlessness. With a simple click of a button, you can actually be connected directly with a caregiver who can access your patient history and relevant data through the Telescope solution.”

Clear Connections, Meaningful Engagements

Telescope Health offers a wide variety of solutions powered by both people and technology, from telehealth visits to care coordination and triage - all in service of their mission to reducing barriers to care and improving quality of life.

“We’ve found that video is a powerful tool in remote healthcare. It allows caregivers to see the disposition of the patient, to read their facial expressions, even to get a view into the home environment and determine if this person needs additional in-person care or a home visit,” said Girardeau. “The audio and video connection has been dependable even in the most remote areas, which has been integral to creating a connection between patients and caregivers as they build real rapport and meaningful relationships, almost like they are sitting in the same room.”

Continued Girardeau, “We needed to build this solution really quickly and so dependability, reliability, and ease of implementation were the most critical for us. The SourceFuse team built the solution, consulted with us on our vision, incorporated appropriate technology, and chose Vonage Video API because it was able to provide what we needed to ensure quality of care.” 

Vonage APIs make it easy for businesses to build custom video, SMS, messaging and voice experiences within any mobile, web or desktop application. Integrated within SourceFuse solutions, Vonage APIs enable businesses to smoothly transition from only in-person interactions to virtual and hybrid engagements across multiple channels.

“We did a deep dive comparison of video providers, and we chose the Vonage Video API because it can be used to build a HIPAA compliant solution with high reliability and amazing developer support,” said Singh. “From a technical perspective, the developer support and documentation provided by Vonage - that’s a game changer.” 

Powerful Partners, Powerful Solutions

Backed by SourceFuse and Vonage, the Telescope Health team is filling in gaps within the healthcare industry through innovation and game-changing technologies.

With a commitment to digital innovation, service excellence and customer success, SourceFuse chooses powerful partners, like Vonage, to offer the cutting edge technology businesses need to enhance engagement and connection to customers. 

“Integrating the Vonage Video API into the Telescope Health solution was simple and seamless,” noted Singh. “In general, the experience has been fantastic, and we’re excited to continue our partnership with Vonage and provide innovative communications to our customers across industries.”

Learn more about how Vonage and its partners like SourceFuse can help you build better connections, communications and engagements with employees and customers around the world.