Reimagining Customer Experience: Your Guide to the New World of Customer Experience Reimagined With Digital Communications
Creating an unforgettable CX demands going beyond a myopic focus on revenue. Beyond the loud voices of shareholders itching to get to big ROIs FAST. And customers have come to expect today’s businesses to know this. To act on it. Which leaves these companies no choice but to invent new ways to wow their patrons. Even if it calls for abandoning the traditional ways to do it!