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How Vonage Premier for Service Cloud Voice Delivers an Omnichannel Experience

Learn how digital and voice channels combine to benefit customers and colleagues

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Omnichannel: Your CX, bottom-line, efficiency boost

Customers like to contact businesses on their preferred channel and schedule — without repeating themselves. And businesses like customers to be loyal and spend more. Is this possible? Yes, and it starts with Vonage Premier for Service Cloud Voice.

  • Customer benefits: Complement digital channels — such as webchat or WhatsApp — with a powerful and dedicated voice channel solution, rather than simply integrating voice into Salesforce.

  • Agent benefits: Enable agents to take interactions only from within Salesforce, instead of a separate desktop application. This integrated experience helps agents reference Salesforce context in one place to provide a better CX.

  • Back-office benefits: Future-proof your business with an integrated UC and CC solution, so that all of your groups can collaborate and contribute to building long-lasting experiences for your customers and employees.

Thanks to Vonage and Salesforce, you can serve customers through the powerful digital channels that Salesforce provides — and add voice with the single Salesforce UI, agent experience, routing, and reporting models.

Download today

Download Today

Explore the power of Vonage Premier for Service Cloud Voice and enhance your omnichannel experience. Download the whitepaper to learn how Vonage:

  • Removes barriers to communication and friction when customers want to contact you

  • Routes Salesforce channels through external routing alongside voice

  • Provides configurable capacity across media types, for agents or whole accounts, giving flexibility to supervisors to meet customer needs

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