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Disruptive Customer Engagement Channels

In the midst of the pandemic, customers started to connect with brands in ways they hadn’t expected to, starting with the fact that in person communication was unavailable for a period of time. Accelerated digital disruption came into play, and from what we’ve seen, it’s here to stay.

Fast forward to today, we’ve seen a mix in communication channels being used, across all industries, and how these have changed since early 2020.

In this webinar, presented by Vonage and joined by TSB Bank, SRM Europe shows proprietary research showcasing the channels which customers prefer to interact through,  as well as the digital barriers that enterprises have faced.

Watch this webinar and find answers to questions that concern most companies:

  • How to increase customer loyalty while in-person communication is unavailable?
  • Which communication channels to choose while dealing with different age groups?
  • How to expand contact center possibilities having limited staff? 
  • How to ensure that customer experience is improved but not at the expense of security?
To find answers to those and many other questions, listen to the discussion with Dave Palmer, Digital Chief Product Owner at TSB Bank, Matthew Parker, Country Manager UKI & Netherlands at Vonage, Jehan Sherjan Insights Director at SRM and David Royle, COO of SRM Europe.

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