Call Flip
Call Flip lets you seamlessly move a live call from one device to another. Keep crucial conversations flowing even if you have to step out of the office or are running out of cell phone battery — all without the conversation partner noticing a thing.
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What is Call Flip?
Call Flip is a standard feature built into all Vonage Business Communications (VBC) plans. You can flip a call that’s in progress from one of your devices to another — from your desk phone to your cell, for instance, or vice versa.
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The flip happens seamlessly and instantly, and your conversation partner won’t even notice. You, meanwhile, can continue your call in the most convenient way for you.
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Benefits of Call Flip from Vonage
One of the simplest yet most impactful features of VBC, Call Flip can make a real difference to your business. Here are some benefits:
Seamless — You can flip a call in mere seconds from your desk to your mobile or mobile to desk in the middle of a call. The caller will be unaware of the flip.
Connected — Flipping a call enables employees to stay connected without interruption to the customer, even as the employee is switching between phones or devices.
Dynamic — Being able to transfer calls from desk phones on their desktop to mobile keeps employees flexible and able to stay on the move, even if they’re in the middle of an important conversation.
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How Call Flip works in harmony with your other communications tools
VBC is a unified communications solution that businesses around the world rely on every day. Helping you to communicate and collaborate efficiently virtually anywhere, it has all the features and functions your business needs.
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Call Flip is just one of those features, giving your on-the-go employees the ability to stay seamlessly connected with customers, no matter where they’re working or where their customers are.
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For example, if the employee is in the VBC app and starts a call in their car, they can transfer the ongoing call to their desktop phone when they arrive at the office. The result? Superior customer experience that builds loyalty and boosts your bottom line.
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Call Flip helps make VBC flexible enough for modern business
One of the things VBC users typically love is how mobile and dynamic the solution is. Call Flip is just one feature that helps modern professionals stay flexible and responsive to their customers:
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"I am extremely impressed with the flexibility Vonage offers. The ability to take calls on my phone, at my desk, or on my computer at home is a game-changer for me. It allows me to be available for my clients whenever they need me, making them feel like I am always there for them."
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Still have questions about Vonage Call Flip?
To access VBC services and apps, including our call-forwarding capabilities, start by selecting a VBC plan that is right for your business. View our plans and buy online, schedule a conversation, or simply call 855-430-6401 to discuss your needs with a business VoIP expert.
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Call Flip is related to Vonage’s suite of “Never Miss a Call” features, like Call Forwarding, Simultaneous Ring, or Follow Me. For example, calls forwarded to a mobile phone from a Vonage extension using one of these features can be transferred back to your deskphone or desktop app with the touch of a button. In most cases, if you want to flip a call, you will enter a “star” code on the phone where you want the conversation to continue.
Call Flip is free. It’s included as a standard feature in your Vonage Business Communications plan, along with a wealth of other features like Call Forwarding, Voicemail to Email, and Simultaneous Ring
Yes — you will often see the terms used interchangeably, and the basic idea is the same.
There is no need to set up Call Flip. It is automatically supported as part of your VBC plan.
Call Flip works with any device that is compatible with the Vonage Business Communications system.
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
