CustomizableFlexible workflow options
IntuitiveRicher call analytics view
SimpleNo client-side installation
The Vonage Integration Platform seamlessly integrates both voice and data into key customer service, productivity, and sales applications like NetSuite.
- Create contacts quickly while on the call with new clients. NetSuite contacts can be synced manually or through nightly automated syncs.
- When calls come in, screen pops open to let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you never miss a new sale or a current customer interaction.
- Review and analyze customer data based on real time inbound and outbound call statistics.
- Admins can simplify workflows by enabling features such as auto call logging and customizable call noting subject structure.
Getting started for VBC customers
Want to add integrations to your VBC platform? Look no further.
- Using this integration requires a supported web browser, the Vonage Integration Suite application, an active Vonage Business account and a NetSuite account.
- Customers can activate this integration within their Admin Portal or by calling the Vonage support team. More details are available on our support website.