Vonage positioned in the Major Players category by IDC
- IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (doc #US47452521, February 2021) and
- IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment (doc #US47452421, February 2021)
Focused on Vonage’s unified communications solution, Vonage Business Communications (VBC), both reports note the importance of the Vonage Communications Platform and ability to deliver a wide range of communications services and solutions including APIs, unified communications, and contact center applications, as well as the Company’s ownership of its entire tech stack and ability to control its roadmap.
Other strengths include VBC’s ability to seamlessly integrate with collaboration tools and applications, as well as investments in high growth areas such as APIs, AI, mobility and omnichannel capabilities). The SMB MarketScape calls out Vonage’s partnership with Zapier that makes it easy for nontechnical employees to incorporate unified communications services into drag-and-drop built apps, appealing to SMBs that may have limited or no onsite IT or technical expertise.
Inclusion in both reports emphasizes VBC’s ability to meet the needs of businesses of all sizes.
Key features of VBC included in the reports are recent enhancements to the platform:
Vonage Meetings - video conferencing and collaboration solutions that offers an omni-channel experience (voice, SMS, team messaging, social, fax, and video — all from a single interface)
Vonage App Center- self-service tool to easily add high-value CRM and business applications within the VBC platform for both desktop and mobile
Global expansion- international capabilities into countries across EMEA, APAC, and LATAM
Vonage Smart Numbers - ability to integrate programmable capabilities into any VBC number
Ease of use - a single pane of glass view in the VBC desktop and mobile app, bringing together data from the entire solution portfolio