Opus Research placed providers on its Intelliview map using two important, overall evaluation criteria:
Span of Services depicts how well the providers’ cloud offerings encompass the four pillars of Self-Service, Application Integration and Automation, Interaction Processing and Intelligent Routing, and Conversational Intelligence.
Cloud Focus refers to the packaging of cloud-infused services, encompassing Architecture, Vision and Strategy.
Opus Research places Vonage in the “Leaders” category for the completeness of our Conversational Cloud services, functions and features, as well as the flexibility, support and reliability we offer to our customers.
The report also notes the variety of conversational AI solutions and features offered across the full Vonage Communications Platform (VCP) from Vonage Contact Center (VCC) and Conversation Analyzer to virtual assistants powered by Communications APIs and AI Studio.
This guide is meant to serve as a valuable resource for decision-makers evaluating options for adding conversational AI to their cloud-based IT infrastructure to meet clearly defined and measurable business outcomes.
“As the migration of IT and contact center resources to cloud-based resources accelerates, a new consumption model is taking shape for employing Conversational AI to improve customer experience, employee productivity, operational efficiencies and business profitability. Vonage is well placed as a leader in this shifting landscape thanks to the comprehensive, flexible Vonage Communications Platform (VCP). From low code/no code tools to virtual assistants and connected call flows powered by APIs, Vonage offers businesses the ability to enhance both customer and employee engagement through Conversational AI across contact centers and unified communications solutions.”
-Dan Miller | Lead Analyst and Founder | Opus Research